Workforce optimization covers forecasting, scheduling, call recording, quality management and analytics for customer-facing teams.
Who workforce Optimization is best for
This service is a strong fit for contact centers that need consistent service levels and coaching insight. The right provider and design depend on your locations, applications and tolerance for downtime, which is where an independent comparison pays off.
What to evaluate before you buy
- Native versus third-party tools
- Speech and text analytics
- Compliance recording
- Scheduling flexibility
How Connectivity Counsel helps
We begin with your requirements rather than a product. Our advisors document your sites and goals, identify which providers can deliver workforce Optimization at your addresses, gather pricing, and present the options in a consistent format. We then support the contract, the installation and any escalation afterward. There is no charge to you for this work.
Providers we represent for workforce Optimization
49 providers in our portfolio list capabilities in this area. They include:
- Dialpad
- NICE
- Servion
- Sestek
- Verint
- 8×8
- Astound Business Solutions
- AudioCodes
- Broadvoice
- CallRevu
- CallTower
- CBTS
- COEO Solutions
- Fidium
- FirstComm
- Five9
- Front
- Fusion Connect
- Genesys
- GoTo
- Gryphon.ai
- Infobip
- Intermedia
- Kore.ai
- Kustomer
- Lingo
- MetTel
- Mindsight
- Net2Phone
- Nextiva
- NTT Cloud
- Observe.AI
- Ooma
- Powernet
- RingCentral
- S-NET (now COEO Solutions)
- Sangoma
- SpectrumVoIP
- Talkdesk
- Telnyx
- TPx
- UJET
- Ultatel
- Uniti (formerly Windstream)
- Verve
- Vonage
- Weave
- XTIUM
Additional providers are available. See the full directory or ask an advisor.
Related customer experience services
Industries that rely on workforce Optimization
Frequently asked questions
What is workforce Optimization?
Workforce optimization covers forecasting, scheduling, call recording, quality management and analytics for customer-facing teams.
How much does workforce Optimization cost?
Pricing depends on your locations, capacity or user counts, contract term and the provider. Connectivity Counsel gathers quotes from multiple providers for your exact requirements so you can compare real numbers instead of list prices.
How do I choose a provider for workforce Optimization?
Compare providers on native versus third-party tools, speech and text analytics and compliance recording. An independent advisor can run that comparison for you and explain the trade-offs.
How long does it take to implement workforce Optimization?
Timelines range from a few days for cloud and wireless services to several months where network construction is required. We give you a realistic schedule for each option before you sign and track the installation afterward.
Does it cost anything to use Connectivity Counsel for workforce Optimization?
No. Connectivity Counsel does not charge clients for advisory, quoting or ordering support. Providers compensate us when you choose their service, and you pay the provider directly under the provider's own contract and pricing.
Is Connectivity Counsel tied to a single provider?
No. Connectivity Counsel is an independent advisor with a portfolio of more than 230 providers. Recommendations are based on your addresses, requirements, budget and timeline, and we show you competing options side by side.