8×8 Business Services, Pricing and Quotes

Connectivity Counsel represents 8×8 as part of a portfolio of more than 230 providers. 8×8 focuses on Contact Center & CX and UC & Collaboration, and our advisors help you decide whether it is the right fit, then handle quoting, contracts and implementation support without charging you a fee.

What 8×8 is best known for

Among the providers we work with, 8×8 is most often shortlisted for the following:

Contact Center, CCaaS

8×8 products, services and capabilities

The lists below summarize the solutions, features and supported platforms available from 8×8, grouped by category. Availability can depend on location and contract, so we confirm the details for your specific sites during quoting.

Contact Center & CX

Contact Center, CCaaS
International Contact Center
International DIDs
International Number Porting
International Origination
International Termination
International Toll Free
Contact Center + Bandwidth
Contact Center + BYOC
Bill Customers Based on Licenses
Bill Customers Based on Usage/Minutes
Professional Installation Available
Assign Dedicated Project Manager for All Sales
Assign Dedicated Project Manager by Request or by Deal Size
Phones/Equipment for Free
Phones/Equipment for Rent
Phones/Equipment for Lease-to-Own
Phones/Equipment for Purchase
Bring Your Own Device, BYOD
Microsoft Teams Certified
CX Platform
8×8
Genesys
Proprietary
Ability To Build/Change Call Flows
Agent Client Type
Agent Scripts Or Scripting
Agent State or Presence
Architecture, Microservices
Architecture, Server Clusters
Artificial Intelligence (AI) Overlay
Automatic Call Backs
Browser-based Application
Browser-based Softphone
Call Queueing
Call Recording
Call Recording Redaction for Compliance
Call Recording Storage
Call Transcription
Callback Queueing
Campaigns
Chat Bot
Chat Bot Queuing
Chat Bot Transcription
Co-Browsing
Customer Surveys
Dashboard Alerts for Supervisors
Disposition Codes
Email Queueing
Gamification for Employees
Integration, CRM/ERP
Integration, SSO
Live Web Chat
Live Web Chat Queueing
Live Web Chat Transcription
Monitor, Whisper, Barge
Multi-lingual Application
Multi-lingual Chat Bots
Multi-lingual IVR
Online Admin Portal
Outbound Dialer, Predictive
Outbound Dialer, Progressive
Performance Management for Employees
Position In Queue Announcement
Screen Capture
Short Duration Dialer Traffic
SMS
SMS Queuing
SMS Transcription
Social Media Queueing
Stir/Shaken
UCaaS Direct Integration
UCaaS Overlay
Virtual Agents
Voice Authentication
Voicemail
Workforce Management, WFM
Workforce Optimization, WFO
Wrap-Up Time
Automatic Call Distribution, ACD
Interactive Voice Response, IVR
Routing, via API
Routing, Basic
Routing, Predictive
Routing, Skills Based
Email
Facebook
Instagram
SMS/Text
Web Chat/Chat Bot
WhatsApp
Conversational AI Chat Bots
Interactive Virtual Agents, IVA
Generative AI Call Summary
Real-Time Agent Coaching
Sentiment Analysis, Call Recording
Sentiment Analysis, Real-Time
Speech Analytics, Voice
Custom Dashboards
Custom Reports
Real-Time Dashboards
Reporting & Analytics
Wallboards
Customer Relationship Management Platform, CRM
Business Process Outsourcing, BPO
Onshore Outsourced Call Agents
Nearshore Outsourced Call Agents
Offshore Outsourced Call Agents
Broadvoice
CallTower
Cisco
GoTo
Microsoft Teams
Nextiva
Webex
Zoom
CX App Integrations
Bullhorn
Google Cloud
Google Workspace
Hubspot
Microsoft Dynamics
Microsoft Office 365
Microsoft Outlook
Pipedrive
Salesforce
ServiceNow
Slack
Sugar
Zendesk
Zoho
Open API for Development
Panasonic
Poly
Yealink
Will Work With Other Phones Not Yet Certified

UC & Collaboration

Unified Communications, UCaaS
International UCaaS
International DIDs
International Number Porting
International Origination
International Termination
International Toll Free
UC Solutions + Bandwidth
UC Solutions + BYOB
Professional Installation Available
Phones/Equipment for Purchase
Bring Your Own Device, BYOD
8×8
Proprietary
Audio Conferencing
Call Flip
Call Forwarding
Call Path Sharing
Call Queueing
Chat Client, Instant Messaging
E911 Direct Location Routing
Electronic Fax, eFax
Electronic Fax, eFax (standalone)
File Sharing
Free DIDs Per Line
Key System Emulation
MMS
MMS (standalone)
Mobile App
Omnichannel via SMS/Text
Omnichannel via Whatsapp
Online Admin Portal
Presence
SMS
SMS (standalone)
SMS Short Codes
Vanity Toll Free
Video Conferencing
Video Conferencing (standalone)
Microsoft Call2Teams Enabled
Microsoft Teams Direct Routing
Microsoft Teams Operator Connect
Offer native Microsoft Teams voice deployments
Audio Transcription
Breakout Rooms
Chat
Password to Enter
Polls
Recording to Cloud
Recording to Device
Screensharing
Virtual Events
Waiting Room to Enter
Webinar Livestream, Webcast
Webinar Registration Page
Bullhorn
Google Cloud
Google G-Suite
Hubspot
Microsoft Dynamics
Microsoft Office 365
Microsoft Outlook
Microsoft Teams
NetSuite
Pipedrive
Salesforce
Slack
Sugar
Zendesk
Zoho
Open API (for 3rd party development)
Cisco
Panasonic
VTech
Will Work With Other Phones Not Yet Certified

Where 8×8 is available

8×8 lists the following service areas and regional capabilities: US (Nationwide), Australia, Brazil, Canada, China, England, Germany, India, Japan, Mexico, Philippines, Singapore, South Korea and CAN Currency Billing. Serviceability for network services is always address-specific, and we check each of your locations before recommending a design.

Compliance and program participation

8×8 reports alignment with or participation in the following standards and programs:

FISMA
HIPAA
ISO 27001
NIST
SOC 1
SOC 2
TIPS

Who 8×8 typically serves

8×8 most commonly serves midmarket businesses and enterprise businesses. Industries where it is frequently selected include finance, government, healthcare and retail.

Strengths we consider when recommending 8×8

Gartner Recognized for CCaaS
Gartner Recognized for UCaaS

How to get 8×8 pricing through Connectivity Counsel

Tell us what you need. Share your locations, current services and goals by phone or through the quote form.
We qualify and quote. We confirm availability with 8×8 and request pricing, along with quotes from comparable providers so you can judge value.
You compare and decide. We explain the differences in plain language, including contract terms and service level agreements.
We manage the order. We coordinate paperwork, installation and escalations, and remain your contact after the service is live.

Related services

Learn more about the solution areas where 8×8 is an option:

Alternatives to 8×8

Every provider has strengths and gaps. Depending on your requirements, we may also bring you options from PolyAI, RingCentral, S-NET (now COEO Solutions), Sanas, Sangoma, Servion, Sestek and Sinch. Browse the full provider directory.

Connectivity Counsel is an independent advisor. 8×8 and its product names are trademarks of their respective owner, used here only to identify the provider.

Frequently asked questions

What does 8x8 offer?

8x8 offers solutions in Contact Center & CX and UC & Collaboration, and is best known for contact center, ccaas.

Can Connectivity Counsel get me a quote from 8x8?

Yes. Call (702) 603-4355 or submit the quote form with your service addresses and requirements. We request pricing from 8x8 and from comparable providers so you can compare.

Where is 8x8 available?

8x8 lists these service areas: US (Nationwide), Australia, Brazil, Canada, China, England, Germany, India, Japan, Mexico, Philippines, Singapore, South Korea and CAN Currency Billing. Availability for network services depends on the exact address, which we verify for you.

Will I pay more for 8x8 if I order through an advisor?

No. You contract with and pay 8x8 directly at the provider's own pricing. Connectivity Counsel is compensated by the provider, so there is no advisory fee added to your bill.

Is Connectivity Counsel owned by or affiliated with 8x8?

No. Connectivity Counsel is an independent advisory firm that works with more than 230 providers and recommends the one that fits your needs.