Microsoft Teams voice services add external calling to Teams through Direct Routing or Operator Connect, turning Teams into a full business phone system.
Who Microsoft Teams Voice is best for
This service is a strong fit for organizations standardized on Microsoft 365 that want calling inside Teams. Two proposals that look alike on price can differ sharply in service levels, support and contract flexibility, so the details deserve a careful review.
What to evaluate before you buy
- Direct Routing versus Operator Connect
- Licensing prerequisites
- Contact center and analog device needs
- Global calling coverage
How Connectivity Counsel helps
We begin with your requirements rather than a product. Our advisors document your sites and goals, identify which providers can deliver Microsoft Teams Voice at your addresses, gather pricing, and present the options in a consistent format. We then support the contract, the installation and any escalation afterward. There is no charge to you for this work.
Providers we represent for Microsoft Teams Voice
59 providers in our portfolio list capabilities in this area. They include:
- AudioCodes
- Fusion Connect
- Pure IP
- Telesystem
- Ultatel
- UniVoIP
- 2talk
- 8×8
- Access One
- AireSpring
- Astound Business Solutions
- BCN
- Broadvoice
- CallTower
- CBTS
- CCI Network Services
- COEO Solutions
- Colt
- Comcast Business
- CommandLink
- Convergia
- Dialpad
- Fidium
- FirstComm
- Genesys
- GigTel
- GoTo
- Granite
- GTT
- Helient
- Impact Networking
- Infobip
- Intermedia
- Managed Solution
- MetTel
- Mindsight
- Net2Phone
- Nextiva
- NHC
- NTT Cloud
- Ooma
- PS Lightwave
- RapidScale
- RingCentral
- S-NET (now COEO Solutions)
- Sangoma
- Segra
- Servion
Additional providers are available. See the full directory or ask an advisor.
Related voice and collaboration services
- Unified Communications as a Service (UCaaS)
- Hosted PBX and Business VoIP
- SIP Trunking
- POTS Line Replacement
- Video Conferencing and Collaboration
- Cloud Fax
- Business Messaging and CPaaS
Frequently asked questions
What is Microsoft Teams Voice?
Microsoft Teams voice services add external calling to Teams through Direct Routing or Operator Connect, turning Teams into a full business phone system.
How much does Microsoft Teams Voice cost?
Pricing depends on your locations, capacity or user counts, contract term and the provider. Connectivity Counsel gathers quotes from multiple providers for your exact requirements so you can compare real numbers instead of list prices.
How do I choose a provider for Microsoft Teams Voice?
Compare providers on Direct Routing versus Operator Connect, licensing prerequisites and contact center and analog device needs. An independent advisor can run that comparison for you and explain the trade-offs.
How long does it take to implement Microsoft Teams Voice?
Timelines range from a few days for cloud and wireless services to several months where network construction is required. We give you a realistic schedule for each option before you sign and track the installation afterward.
Does it cost anything to use Connectivity Counsel for Microsoft Teams Voice?
No. Connectivity Counsel does not charge clients for advisory, quoting or ordering support. Providers compensate us when you choose their service, and you pay the provider directly under the provider's own contract and pricing.
Is Connectivity Counsel tied to a single provider?
No. Connectivity Counsel is an independent advisor with a portfolio of more than 230 providers. Recommendations are based on your addresses, requirements, budget and timeline, and we show you competing options side by side.