Connectivity Counsel represents Fusion Connect as part of a portfolio of more than 230 providers. Fusion Connect focuses on Contact Center & CX, Managed Services, Network & Voice, SD-WAN and UC & Collaboration, and our advisors help you decide whether it is the right fit, then handle quoting, contracts and implementation support without charging you a fee.
What Fusion Connect is best known for
Among the providers we work with, Fusion Connect is most often shortlisted for the following:
- Network Aggregation, Aggregator
- Microsoft Teams Operator Connect
- POTS Replacement Lines
Fusion Connect products, services and capabilities
The lists below summarize the solutions, features and supported platforms available from Fusion Connect, grouped by category. Availability can depend on location and contract, so we confirm the details for your specific sites during quoting.
Cloud Computing
- Microsoft 365 Licenses
- Microsoft Business Apps
- Microsoft Business Essentials
- Microsoft Business Premium
- Office 365 E1
- Office 365 E3
- Office 365 E5
- Office 365 ProPlus
- Software as a Service, SaaS
- Cloud Connect, Direct Connect
- Infrastructure, IaaS
- AWS
- Google Cloud
- Microsoft Azure
- Unmanaged Microsoft Azure Licensing
Contact Center & CX
- Contact Center, CCaaS
- Contact Center + Bandwidth
- Contact Center + BYOC
- Bill Customers Based on Licenses
- CX Platform
- Talkdesk
- CX Features
- Ability To Build/Change Call Flows
- Agent Client Type
- Agent Scripts Or Scripting
- Agent State or Presence
- Architecture, Microservices
- Architecture, Server Clusters
- Artificial Intelligence (AI) Overlay
- Automatic Call Backs
- Call Recording
- Call Recording Storage
- Call Transcription
- Callback Queueing
- Campaigns
- Chat Bot
- Chat Bot Queuing
- Chat Bot Transcription
- Customer Surveys
- Dashboard Alerts for Supervisors
- Email Queueing
- Integration, CRM/ERP
- Live Web Chat
- Monitor, Whisper, Barge
- Multi-lingual Application
- Multi-lingual IVR
- Online Admin Portal
- Outbound Dialer, Power
- Outbound Dialer, Predictive
- Outbound Dialer, Progressive
- Position In Queue Announcement
- Screen Capture
- Short Duration Dialer Traffic
- SMS
- SMS Queuing
- Social Media Queueing
- UCaaS Overlay
- Video Queueing
- Virtual Agents
- Voice Authentication
- Voicemail
- Workforce Management, WFM
- Automatic Call Distribution, ACD
- Interactive Voice Response, IVR
- Routing, via API
- Routing, Basic
- Routing, Predictive
- Routing, Skills Based
- SMS/Text
- Web Chat/Chat Bot
- Conversational AI Chat Bots
- Interactive Virtual Agents, IVA
- Generative AI Features
- Generative AI Call Summary
- Real-Time Agent Coaching
- Sentiment Analysis, Call Recording
- Sentiment Analysis, Real-Time
- Speech Analytics, Voice
- Custom Dashboards
- Custom Reports
- Real-Time Dashboards
- Reporting & Analytics
- Wallboards
- Service Desk Ticketing System
- Microsoft Teams
- CX App Integrations
- Google Workspace
- Hubspot
- Microsoft Dynamics
- Microsoft Office 365
- Microsoft Outlook
- Oracle
- Salesforce
- Zendesk
- Open API for Development
- Phones/Handsets
- Poly
- Yealink
Cybersecurity
- DDoS Mitigation
- Email Security
- Endpoint Detection and Response, EDR
- Cloud Firewall, Co-Managed
- VPN
- Anti-Virus
- Monitoring & Reporting
- Unified Threat Management, UTM
- Microsoft
- Cisco
- Fortinet
Managed Services
- Hardware Monitoring
- Hardware, Software CAPEX
- Managed WiFi
- Microsoft Office 365 Management
Mobility, IoT and AI
- Wireless Data Only
- Wireless Voice & Data
- AT&T Wireless
- Verizon Wireless
- Primary Wireless Connection
- Backup/Failover Wireless Connection
- Metered Plans
- Unlimited Plans
Network & Voice
- Network Aggregation, Aggregator
- Coax Cable
- Comcast Coax
- Cox Coax
- Spectrum Coax
- Underlying Cable Provider
- Dedicated Fiber
- International Fiber
- AT&T Dedicated Fiber
- Bell Canada Dedicated Fiber
- Comcast Dedicated Fiber
- Cox Dedicated Fiber
- Frontier Dedicated Fiber
- Lumen Dedicated Fiber
- Spectrum Dedicated Fiber
- Verizon Dedicated Fiber
- DS1
- DSL
- AT&T U-Verse
- EoC
- Fixed Wireless
- GPON
- AT&T ABF
- Frontier FiOS
- Verizon FiOS
- Satellite Wireless
- Digital Phone Lines
- POTS
- POTS Replacement Lines
- PRI
- SIP Trunks
- SIP + Bandwidth
- SIP + BYOB
- US Toll Free Numbers
SD-WAN
- SD-WAN
- International SD-WAN
- SD-WAN + Bandwidth
- SD-WAN + BYOB
- Co-Managed SD-WAN
- Fully Managed SD-WAN
- Professional Installation Available
- Automated Order Updates
- Assign Dedicated Project Manager for All Sales
- Assign Dedicated Project Manager by Request or by Deal Size
- SD-WAN Equipment for Rent
- SD-WAN Platform
- Cisco Meraki
- Fortinet
- VeloCloud
- SD-WAN Features
- Application Optimization, Application Proxies
- Application Optimization, SSL
- Application Optimization, TCP
- Application Optimization, UDP
- Application Optimization, WAN
- Content Delivery Network, CDN
- Hardware Redundancy, Active-Active
- Hardware Redundancy, Active-Passive
- Hardware Redundancy, Cold Passive/Standby
- Link Aggregation
- Links Redundancy, Active-Active
- Links Redundancy, Active-Passive
- Load Balancing, Inbound
- Load Balancing, Internet
- Load Balancing, Outbound
- Online Admin Portal
- Proactive Monitoring & Ticketing
- Read & Write Access
- Read Only Access
- Routing, Application-Aware
- Routing, Border Gateway Protocol, BGP
- Routing, Cloud-Based
- Routing, Deep Packet Inspection
- Routing, DNS Proxy
- Routing, Open Shortest Path First, OSPF
- Routing, Packet Steering
- Routing, Policy-Based
- Routing, Premise-Based
- Routing, Traffic Shaping
- Secure Remote Access
- Traffic Optimization, Best Path Selection
- Traffic Optimization, Forward Error Correction
- Traffic Optimization, Packet Duplication
- Virtual IP
UC & Collaboration
- Unified Communications, UCaaS
- International UCaaS
- International DIDs
- International Number Porting
- International Origination
- International Termination
- International Toll Free
- UC Solutions + Bandwidth
- UC Solutions + BYOB
- Professional Installation Available
- Phones/Equipment for Rent
- Phones/Equipment for Purchase
- Bring Your Own Device, BYOD
- UC Platform
- Broadsoft
- Cisco
- Microsoft Teams
- Proprietary
- UC Features
- Audio Conferencing
- Audio Conferencing (standalone)
- Call Flip
- Call Forwarding
- Call Queueing
- Chat Client, Instant Messaging
- E911 Direct Location Routing
- Electronic Fax, eFax
- Electronic Fax, eFax (standalone)
- File Sharing
- MMS
- Mobile App
- Omnichannel via Email
- Omnichannel via Facebook
- Omnichannel via Instagram
- Omnichannel via SMS/Text
- Omnichannel via Web Chat
- Online Admin Portal
- Presence
- SMS
- Video Conferencing
- Microsoft Cloud Solutions Provider
- Microsoft Teams Direct Routing
- Microsoft Teams Operator Connect
- Offer native Microsoft Teams voice deployments
- Webex
- Audio Transcription
- Breakout Rooms
- Chat
- Password to Enter
- Polls
- Recording to Cloud
- Recording to Device
- Screensharing
- Waiting Room to Enter
- UC App Integrations
- Google Cloud
- Hubspot
- Microsoft Dynamics
- Microsoft Office 365
- Microsoft Outlook
- NetSuite
- Salesforce
- Zendesk
- Zoho
- Open API (for 3rd party development)
- UC Compatible Phones/Handsets
- Poly
- Yealink
Where Fusion Connect is available
Fusion Connect lists the following service areas and regional capabilities: US (Nationwide), Puerto Rico, Australia, Canada, England, France, Germany, Hong Kong, Ireland, Italy, Japan, Mexico, Netherlands, Philippines, Singapore, Spain and Switzerland. Serviceability for network services is always address-specific, and we check each of your locations before recommending a design.
Compliance and program participation
Fusion Connect reports alignment with or participation in the following standards and programs:
Who Fusion Connect typically serves
Fusion Connect most commonly serves small businesses and midmarket businesses.
Strengths we consider when recommending Fusion Connect
- Strong with International
- Strong with Multi-location
How to get Fusion Connect pricing through Connectivity Counsel
- Tell us what you need. Share your locations, current services and goals by phone or through the quote form.
- We qualify and quote. We confirm availability with Fusion Connect and request pricing, along with quotes from comparable providers so you can judge value.
- You compare and decide. We explain the differences in plain language, including contract terms and service level agreements.
- We manage the order. We coordinate paperwork, installation and escalations, and remain your contact after the service is live.
Related services
Learn more about the solution areas where Fusion Connect is an option:
- Dedicated Internet Access
- Business Broadband
- Fixed Wireless Internet
- Satellite Internet
- 5G and LTE Wireless Internet
- Internet Failover and Backup
- SD-WAN
- Network Aggregation
- Cloud Connect
- Unified Communications as a Service (UCaaS)
- Hosted PBX and Business VoIP
- SIP Trunking
- POTS Line Replacement
- Microsoft Teams Voice
Alternatives to Fusion Connect
Every provider has strengths and gaps. Depending on your requirements, we may also bring you options from Talkdesk, Telnyx, TNS, TPx, UJET, Ultatel, Uplift Global and Verint. Browse the full provider directory.
Connectivity Counsel is an independent advisor. Fusion Connect and its product names are trademarks of their respective owner, used here only to identify the provider.
Frequently asked questions
What does Fusion Connect offer?
Fusion Connect offers solutions in Contact Center & CX, Managed Services, Network & Voice, SD-WAN and UC & Collaboration, and is best known for network aggregation, aggregator, microsoft teams operator connect and pots replacement lines.
Can Connectivity Counsel get me a quote from Fusion Connect?
Yes. Call (702) 603-4355 or submit the quote form with your service addresses and requirements. We request pricing from Fusion Connect and from comparable providers so you can compare.
Where is Fusion Connect available?
Fusion Connect lists these service areas: US (Nationwide), Puerto Rico, Australia, Canada, England, France, Germany, Hong Kong, Ireland, Italy, Japan, Mexico, Netherlands, Philippines, Singapore, Spain and Switzerland. Availability for network services depends on the exact address, which we verify for you.
Will I pay more for Fusion Connect if I order through an advisor?
No. You contract with and pay Fusion Connect directly at the provider's own pricing. Connectivity Counsel is compensated by the provider, so there is no advisory fee added to your bill.
Is Connectivity Counsel owned by or affiliated with Fusion Connect?
No. Connectivity Counsel is an independent advisory firm that works with more than 230 providers and recommends the one that fits your needs.