Verint is a technology provider with solutions in Contact Center & CX. Connectivity Counsel is an independent advisor that helps businesses evaluate, price and order Verint services, and compare them with competing options, at no cost to the client.
What Verint is best known for
Among the providers we work with, Verint is most often shortlisted for the following:
- Workforce Management, WFM
- Workforce Optimization, WFO
- Real-Time Agent Coaching
Verint products, services and capabilities
The lists below summarize the solutions, features and supported platforms available from Verint, grouped by category. Availability can depend on location and contract, so we confirm the details for your specific sites during quoting.
Contact Center & CX
- 8×8
- Avaya
- Cisco
- Five9
- Genesys
- RingCentral
- Talkdesk
- UJET
- Vonage
- Zoom
- Proprietary
- Call Recording
- Call Recording Redaction for Compliance
- Call Recording Storage
- Call Transcription
- Chat Bot
- Chat Bot Transcription
- Custom Reports
- Customer Surveys
- Custom Dashboards
- Dashboard Alerts for Supervisors
- Gamification for Employees
- Integration, CRM/ERP
- Interactive Voice Response, IVR
- Multi-lingual Application
- Multi-lingual Chat Bots
- Multi-lingual IVR
- Real-Time Dashboards
- Reporting & Analytics
- Screen Capture
- Virtual Agents
- Workforce Management, WFM
- Workforce Optimization, WFO
- Cx Software as a Service, SaaS
- Knowledge Management Platform, KMS
- Conversational AI Chat Bots
- Interactive Virtual Agents, IVA
- Generative AI Call Summary
- Real-Time Agent Coaching
- Speech Analytics, Voice
Where Verint is available
Verint lists the following service areas and regional capabilities: US (Nationwide). Serviceability for network services is always address-specific, and we check each of your locations before recommending a design.
Who Verint typically serves
Verint most commonly serves midmarket businesses and enterprise businesses. Industries where it is frequently selected include finance, healthcare, insurance, manufacturing and retail.
How to get Verint pricing through Connectivity Counsel
- Tell us what you need. Share your locations, current services and goals by phone or through the quote form.
- We qualify and quote. We confirm availability with Verint and request pricing, along with quotes from comparable providers so you can judge value.
- You compare and decide. We explain the differences in plain language, including contract terms and service level agreements.
- We manage the order. We coordinate paperwork, installation and escalations, and remain your contact after the service is live.
Related services
Learn more about the solution areas where Verint is an option:
Alternatives to Verint
Every provider has strengths and gaps. Depending on your requirements, we may also bring you options from Broadvoice, CallRevu, CallTower, CBTS, Dialpad, eGain, Five9 and Front. Browse the full provider directory.
Connectivity Counsel is an independent advisor. Verint and its product names are trademarks of their respective owner, used here only to identify the provider.
Frequently asked questions
What does Verint offer?
Verint offers solutions in Contact Center & CX, and is best known for workforce management, wfm, workforce optimization, wfo and real-time agent coaching.
Can Connectivity Counsel get me a quote from Verint?
Yes. Call (702) 603-4355 or submit the quote form with your service addresses and requirements. We request pricing from Verint and from comparable providers so you can compare.
Where is Verint available?
Verint lists these service areas: US (Nationwide). Availability for network services depends on the exact address, which we verify for you.
Will I pay more for Verint if I order through an advisor?
No. You contract with and pay Verint directly at the provider's own pricing. Connectivity Counsel is compensated by the provider, so there is no advisory fee added to your bill.
Is Connectivity Counsel owned by or affiliated with Verint?
No. Connectivity Counsel is an independent advisory firm that works with more than 230 providers and recommends the one that fits your needs.