CallRevu

Considering CallRevu for your business? CallRevu offers solutions across Contact Center & CX. Connectivity Counsel gives you an independent view of where CallRevu fits, obtains pricing on your behalf and manages the order from quote to installation, at no cost to you.

What CallRevu is best known for

Among the providers we work with, CallRevu is most often shortlisted for the following:

• Contact Center, CCaaS
• Reporting & Analytics

CallRevu products, services and capabilities

The lists below summarize the solutions, features and supported platforms available from CallRevu, grouped by category. Availability can depend on location and contract, so we confirm the details for your specific sites during quoting.

Contact Center & CX

• Contact Center, CCaaS
• Bill Customers Based on Licenses
• Professional Installation Available
• Assign Dedicated Project Manager for All Sales
• Assign Dedicated Project Manager by Request or by Deal Size
• Phones/Equipment for Rent
• Phones/Equipment for Purchase
• Bring Your Own Device, BYOD
• Zoom
• Proprietary
• Ability To Build/Change Call Flows
• Agent Client Type
• Agent Scripts Or Scripting
• Agent State or Presence
• Artificial Intelligence (AI) Overlay
• Automatic Call Backs
• Automatic Call Distribution, ACD
• Browser-based Application
• Browser-based Softphone
• Call Queueing
• Call Recording
• Call Recording Storage
• Call Transcription
• Callback Queueing
• Campaigns
• Chat Bot
• Chat Bot Queuing
• Chat Bot Transcription
• Custom Reports
• Customer Surveys
• Custom Dashboards
• Dashboard Alerts for Supervisors
• Disposition Codes
• Gamification for Employees
• Integration, CRM/ERP
• Interactive Voice Response, IVR
• Live Web Chat
• Live Web Chat Queueing
• Live Web Chat Transcription
• Mobile App
• Monitor, Whisper, Barge
• Multi-lingual Application
• Multi-lingual Chat Bots
• Multi-lingual IVR
• Email
• Facebook
• Instagram
• SMS/Text
• Web Chat/Chat Bot
• WhatsApp
• Online Admin Portal
• Outbound Dialer, Power
• Outbound Dialer, Predictive
• Outbound Dialer, Progressive
• Performance Management for Employees
• Real-Time Dashboards
• Reporting & Analytics
• Reputation Management
• Routing, Basic
• Routing, Predictive
• Routing, Skills Based
• Routing, via API
• Screen Capture
• SMS
• SMS Transcription
• Social Media Queueing
• Stir/Shaken
• UCaaS Direct Integration
• UCaaS Overlay
• Virtual Agents
• Voicemail
• Wallboards
• Workforce Optimization, WFO
• Wrap-Up Time
• Conversational AI Chat Bots
• Interactive Virtual Agents, IVA
• Generative AI Call Summary
• Real-Time Agent Coaching
• Sentiment Analysis, Call Recording
• Sentiment Analysis, Real-Time
• Speech Analytics, Voice
• Onshore Outsourced Call Agents
• 8×8
• Cisco
• GoTo
• Microsoft Teams
• RingCentral
• Webex
• Hubspot
• Microsoft Office 365
• Microsoft Outlook
• Salesforce
• Open API for Development
• Poly
• Yealink
• Will Work With Other Phones Not Yet Certified

Network & Voice

• Digital Phone Lines
• US Toll Free Numbers

UC & Collaboration

• Unified Communications, UCaaS
• UC Solutions + BYOB
• Professional Installation Available
• Phones/Equipment for Rent
• Phones/Equipment for Purchase
• Bring Your Own Device, BYOD
• Zoom
• Proprietary
• Audio Conferencing
• Audio Conferencing (standalone)
• Call Forwarding
• Call Path Sharing
• Call Queueing
• Chat Client, Instant Messaging
• E911 Direct Location Routing
• Electronic Fax, eFax
• Electronic Fax, eFax (standalone)
• File Sharing
• Free DIDs Per Line
• MMS
• MMS (standalone)
• Mobile App
• Omnichannel via SMS/Text
• Online Admin Portal
• Presence
• SMS
• SMS (standalone)
• Vanity Toll Free
• Video Conferencing
• Video Conferencing (standalone)
• GoToMeeting
• Audio Transcription
• Chat
• Recording to Cloud
• Poly
• Yealink
• Will Work With Other Phones Not Yet Certified

Where CallRevu is available

CallRevu lists the following service areas and regional capabilities: US (Nationwide), Puerto Rico, CAN Currency Billing and PIPEDA Compliant. Serviceability for network services is always address-specific, and we check each of your locations before recommending a design.

Who CallRevu typically serves

CallRevu most commonly serves midmarket businesses and enterprise businesses. Industries where it is frequently selected include automotive, healthcare, legal and real estate.

How to get CallRevu pricing through Connectivity Counsel

1. Tell us what you need. Share your locations, current services and goals by phone or through the quote form.
2. We qualify and quote. We confirm availability with CallRevu and request pricing, along with quotes from comparable providers so you can judge value.
3. You compare and decide. We explain the differences in plain language, including contract terms and service level agreements.
4. We manage the order. We coordinate paperwork, installation and escalations, and remain your contact after the service is live.

Related services

Learn more about the solution areas where CallRevu is an option:

• Unified Communications as a Service (UCaaS)
• Hosted PBX and Business VoIP
• Video Conferencing and Collaboration
• Cloud Fax
• Business Messaging and CPaaS
• Contact Center as a Service (CCaaS)
• Conversational AI and Virtual Agents
• Workforce Optimization

Alternatives to CallRevu

Every provider has strengths and gaps. Depending on your requirements, we may also bring you options from Telnyx, TNS, TPx, UJET, Ultatel, Uplift Global, Verint and Voice Prompts AI. Browse the full provider directory.

Connectivity Counsel is an independent advisor. CallRevu and its product names are trademarks of their respective owner, used here only to identify the provider.