Conversational AI uses virtual agents, intelligent chat and agent-assist tools to resolve routine requests automatically and help human agents work faster.
Who conversational AI and Virtual Agents is best for
This service is a strong fit for contact centers and service teams looking to shorten wait times and contain costs. The right provider and design depend on your locations, applications and tolerance for downtime, which is where an independent comparison pays off.
What to evaluate before you buy
- Use cases with clear return
- Integration with knowledge and back-end systems
- Handoff to live agents
- Security and data handling
How Connectivity Counsel helps
We begin with your requirements rather than a product. Our advisors document your sites and goals, identify which providers can deliver conversational AI and Virtual Agents at your addresses, gather pricing, and present the options in a consistent format. We then support the contract, the installation and any escalation afterward. There is no charge to you for this work.
Providers we represent for conversational AI and Virtual Agents
57 providers in our portfolio list capabilities in this area. They include:
- Atlas
- Focus Technology
- Front
- Kore.ai
- Nextiva
- NICE
- Paragon
- PolyAI
- Resolve Tech Solutions
- Servion
- Sestek
- Telnyx
- Ultatel
- Voice Prompts AI
- Weave
- 8×8
- Astound Business Solutions
- AudioCodes
- Broadvoice
- CallRevu
- CallTower
- CBTS
- COEO Solutions
- Dialpad
- Fidium
- FirstComm
- Five9
- Fusion Connect
- Genesys
- GoTo
- Gryphon.ai
- Helient
- Infobip
- Integris
- Intermedia
- Kustomer
- Lingo
- MetTel
- Mindsight
- Net2Phone
- NTT Cloud
- Observe.AI
- Powernet
- RingCentral
- S-NET (now COEO Solutions)
- Sangoma
- Sinch
- Talkdesk
Additional providers are available. See the full directory or ask an advisor.
Related customer experience services
Industries that rely on conversational AI and Virtual Agents
Frequently asked questions
What is conversational AI and Virtual Agents?
Conversational AI uses virtual agents, intelligent chat and agent-assist tools to resolve routine requests automatically and help human agents work faster.
How much does conversational AI and Virtual Agents cost?
Pricing depends on your locations, capacity or user counts, contract term and the provider. Connectivity Counsel gathers quotes from multiple providers for your exact requirements so you can compare real numbers instead of list prices.
How do I choose a provider for conversational AI and Virtual Agents?
Compare providers on use cases with clear return, integration with knowledge and back-end systems and handoff to live agents. An independent advisor can run that comparison for you and explain the trade-offs.
How long does it take to implement conversational AI and Virtual Agents?
Timelines range from a few days for cloud and wireless services to several months where network construction is required. We give you a realistic schedule for each option before you sign and track the installation afterward.
Does it cost anything to use Connectivity Counsel for conversational AI and Virtual Agents?
No. Connectivity Counsel does not charge clients for advisory, quoting or ordering support. Providers compensate us when you choose their service, and you pay the provider directly under the provider's own contract and pricing.
Is Connectivity Counsel tied to a single provider?
No. Connectivity Counsel is an independent advisor with a portfolio of more than 230 providers. Recommendations are based on your addresses, requirements, budget and timeline, and we show you competing options side by side.