Connectivity Counsel represents Genesys as part of a portfolio of more than 230 providers. Genesys focuses on Contact Center & CX, CX & AI and UC & Collaboration, and our advisors help you decide whether it is the right fit, then handle quoting, contracts and implementation support without charging you a fee.
Genesys products, services and capabilities
The lists below summarize the solutions, features and supported platforms available from Genesys, grouped by category. Availability can depend on location and contract, so we confirm the details for your specific sites during quoting.
Cloud Computing
- Software as a Service, SaaS
Contact Center & CX
- Contact Center, CCaaS
- International Contact Center
- International DIDs
- International Number Porting
- International Origination
- International Termination
- International Toll Free
- Contact Center + Bandwidth
- Contact Center + BYOC
- Bill Customers Based on Licenses
- Bill Customers Based on Usage/Minutes
- Professional Installation Available
- Assign Dedicated Project Manager for All Sales
- Bring Your Own Device, BYOD
- Microsoft Teams Certified
- Genesys
- CX Features
- Ability To Build/Change Call Flows
- Agent Client Type
- Agent Scripts Or Scripting
- Agent State or Presence
- Architecture, Microservices
- Artificial Intelligence (AI) Overlay
- Automatic Call Backs
- Automatic Call Distribution, ACD
- Branded Caller ID
- Browser-based Application
- Browser-based Softphone
- Call Queueing
- Call Recording
- Call Recording Redaction for Compliance
- Call Recording Storage
- Call Transcription
- Callback Queueing
- Campaigns
- Chat Bot
- Chat Bot Queuing
- Chat Bot Transcription
- Co-Browsing
- Custom Reports
- Customer Surveys
- Custom Dashboards
- Dashboard Alerts for Supervisors
- Disposition Codes
- Email Queueing
- Gamification for Employees
- Integration, CRM/ERP
- Integration, SSO
- Interactive Voice Response, IVR
- Live Web Chat
- Live Web Chat Queueing
- Live Web Chat Transcription
- Mobile App
- Monitor, Whisper, Barge
- Multi-lingual Application
- Multi-lingual Chat Bots
- Multi-lingual IVR
- SMS/Text
- Web Chat/Chat Bot
- Online Admin Portal
- Outbound Dialer, Power
- Outbound Dialer, Predictive
- Outbound Dialer, Progressive
- Performance Management for Employees
- Position In Queue Announcement
- Real-Time Dashboards
- Reporting & Analytics
- Reputation Management
- Routing, Basic
- Routing, Predictive
- Routing, Skills Based
- Routing, via API
- Screen Capture
- Short Duration Dialer Traffic
- SMS
- SMS Queuing
- SMS Transcription
- Social Media Queueing
- Stir/Shaken
- UCaaS Direct Integration
- UCaaS Overlay
- Virtual Agents
- Voice Authentication
- Voicemail
- Wallboards
- Workforce Management, WFM
- Workforce Optimization, WFO
- Wrap-Up Time
- Knowledge Management Platform, KMS
- Conversational AI Chat Bots
- Interactive Virtual Agents, IVA
- Generative AI Call Summary
- Real-Time Agent Coaching
- Sentiment Analysis, Call Recording
- Sentiment Analysis, Real-Time
- Speech Analytics, Voice
- 8×8
- CallTower
- Microsoft Teams
- Zoom
- Bullhorn
- ConnectWise
- Dentrix
- Google Cloud
- Google Workspace
- Hubspot
- Kustomer
- Microsoft Dynamics
- Microsoft Office 365
- Microsoft Outlook
- Oracle
- Pipedrive
- RPM
- Salesforce
- ServiceNow
- Slack
- Sugar
- Zendesk
- Zoho
- Open API for Development
- Adtran
- Allworx
- Avaya
- Cisco
- Panasonic
- Poly
- ShoreTel
- VTech
- Yealink
- Will Work With Other Phones Not Yet Certified
UC & Collaboration
- Unified Communications, UCaaS
- UC Features
- Microsoft Teams Direct Routing
Where Genesys is available
Genesys lists the following service areas and regional capabilities: US (Nationwide). Serviceability for network services is always address-specific, and we check each of your locations before recommending a design.
Strengths we consider when recommending Genesys
- Gartner Recognized for CCaaS
How to get Genesys pricing through Connectivity Counsel
- Tell us what you need. Share your locations, current services and goals by phone or through the quote form.
- We qualify and quote. We confirm availability with Genesys and request pricing, along with quotes from comparable providers so you can judge value.
- You compare and decide. We explain the differences in plain language, including contract terms and service level agreements.
- We manage the order. We coordinate paperwork, installation and escalations, and remain your contact after the service is live.
Related services
Learn more about the solution areas where Genesys is an option:
- Unified Communications as a Service (UCaaS)
- Hosted PBX and Business VoIP
- Microsoft Teams Voice
- Business Messaging and CPaaS
- Contact Center as a Service (CCaaS)
- Conversational AI and Virtual Agents
- Workforce Optimization
Alternatives to Genesys
Every provider has strengths and gaps. Depending on your requirements, we may also bring you options from Hiya, Infobip, Intermedia, Kore.ai, Kustomer, Liminal, Net2Phone and Nextiva. Browse the full provider directory.
Connectivity Counsel is an independent advisor. Genesys and its product names are trademarks of their respective owner, used here only to identify the provider.
Frequently asked questions
What does Genesys offer?
Genesys offers solutions in Contact Center & CX, CX & AI and UC & Collaboration.
Can Connectivity Counsel get me a quote from Genesys?
Yes. Call (702) 603-4355 or submit the quote form with your service addresses and requirements. We request pricing from Genesys and from comparable providers so you can compare.
Where is Genesys available?
Genesys lists these service areas: US (Nationwide). Availability for network services depends on the exact address, which we verify for you.
Will I pay more for Genesys if I order through an advisor?
No. You contract with and pay Genesys directly at the provider's own pricing. Connectivity Counsel is compensated by the provider, so there is no advisory fee added to your bill.
Is Connectivity Counsel owned by or affiliated with Genesys?
No. Connectivity Counsel is an independent advisory firm that works with more than 230 providers and recommends the one that fits your needs.