Net2Phone is a technology provider with solutions in Contact Center & CX, Network & Voice and UC & Collaboration. Connectivity Counsel is an independent advisor that helps businesses evaluate, price and order Net2Phone services, and compare them with competing options, at no cost to the client.
What Net2Phone is best known for
Among the providers we work with, Net2Phone is most often shortlisted for the following:
- Unified Communications, UCaaS
Net2Phone products, services and capabilities
The lists below summarize the solutions, features and supported platforms available from Net2Phone, grouped by category. Availability can depend on location and contract, so we confirm the details for your specific sites during quoting.
Contact Center & CX
- Contact Center, CCaaS
- International Contact Center
- International DIDs
- International Number Porting
- International Origination
- International Termination
- International Toll Free
- Contact Center + BYOC
- Bill Customers Based on Licenses
- Bill Customers Based on Usage/Minutes
- Professional Installation Available
- Assign Dedicated Project Manager for All Sales
- Assign Dedicated Project Manager by Request or by Deal Size
- Proprietary
- Ability To Build/Change Call Flows
- Agent Client Type
- Agent Scripts Or Scripting
- Agent State or Presence
- Architecture, Microservices
- Architecture, Server Clusters
- Artificial Intelligence (AI) Overlay
- Automatic Call Backs
- Browser-based Application
- Browser-based Softphone
- Call Queueing
- Call Recording
- Call Recording Storage
- Call Transcription
- Callback Queueing
- Campaigns
- Chat Bot
- Chat Bot Queuing
- Chat Bot Transcription
- Customer Surveys
- Dashboard Alerts for Supervisors
- Disposition Codes
- Email Queueing
- Gamification for Employees
- Integration, CRM/ERP
- Live Web Chat
- Live Web Chat Queueing
- Live Web Chat Transcription
- Monitor, Whisper, Barge
- Multi-lingual Application
- Multi-lingual Chat Bots
- Multi-lingual IVR
- Online Admin Portal
- Outbound Dialer, Power
- Outbound Dialer, Predictive
- Outbound Dialer, Progressive
- Performance Management for Employees
- Position In Queue Announcement
- Screen Capture
- Short Duration Dialer Traffic
- SMS
- SMS Queuing
- SMS Transcription
- Social Media Queueing
- Stir/Shaken
- UCaaS Direct Integration
- Voicemail
- Wrap-Up Time
- Automatic Call Distribution, ACD
- Interactive Voice Response, IVR
- Routing, via API
- Routing, Basic
- Routing, Predictive
- Routing, Skills Based
- SMS/Text
- Web Chat/Chat Bot
- AI Receptionist
- Generative AI Call Summary
- Sentiment Analysis, Call Recording
- Speech Analytics, Voice
- Custom Dashboards
- Custom Reports
- Real-Time Dashboards
- Reporting & Analytics
- Wallboards
- Customer Relationship Management Platform, CRM
- Microsoft Teams
- CX App Integrations
- Bullhorn
- ConnectWise
- Hubspot
- Kustomer
- Oracle
- Pipedrive
- Salesforce
- Sugar
- Zendesk
- Zoho
- Open API for Development
- Phones/Handsets
- Poly
- Yealink
- Will Work With Other Phones Not Yet Certified
Network & Voice
- Temporary Event Services
- Digital Phone Lines
- POTS
- POTS Replacement Lines
- PRI
- SIP Trunks
- SIP + BYOB
- E911 SIP Direct Location Routing
- International SIP Trunks
- International SIP Origination
- International SIP Termination
- US Toll Free Numbers
- International Toll Free Numbers
UC & Collaboration
- Unified Communications, UCaaS
- International UCaaS
- International DIDs
- International Number Porting
- International Origination
- International Termination
- International Toll Free
- UC Solutions + BYOB
- Professional Installation Available
- Phones/Equipment for Free
- Phones/Equipment for Rent
- Phones/Equipment for Lease-to-Own
- Phones/Equipment for Purchase
- Bring Your Own Device, BYOD
- UC Platform
- Proprietary
- UC Features
- Audio Conferencing
- Call Flip
- Call Forwarding
- Call Queueing
- Chat Client, Instant Messaging
- E911 Direct Location Routing
- Electronic Fax, eFax
- Electronic Fax, eFax (standalone)
- Free DIDs Per Line
- Key System Emulation
- MMS
- Mobile App
- Online Admin Portal
- Presence
- SMS
- Vanity Toll Free
- Video Conferencing
- Video Conferencing (standalone)
- Web Chat
- Microsoft Teams Direct Routing
- Offer native Microsoft Teams voice deployments
- Breakout Rooms
- Chat
- Password to Enter
- Polls
- Recording to Cloud
- Screensharing
- Webinar Livestream, Webcast
- UC App Integrations
- Google G-Suite
- Microsoft Teams
- Salesforce
- Zoho
- Open API (for 3rd party development)
- UC Compatible Phones/Handsets
- Poly
- Yealink
- Will Work With Other Phones Not Yet Certified
Where Net2Phone is available
Net2Phone lists the following service areas and regional capabilities: US (Nationwide), Puerto Rico, US Virgin Islands, Australia, Brazil, Canada, China, England, Germany, Hong Kong, India, Japan, Mexico, Philippines, Singapore, South Korea and CAN Currency Billing. Serviceability for network services is always address-specific, and we check each of your locations before recommending a design.
Compliance and program participation
Net2Phone reports alignment with or participation in the following standards and programs:
Who Net2Phone typically serves
Net2Phone most commonly serves small businesses and midmarket businesses. Industries where it is frequently selected include automotive, finance, healthcare, hospitality and legal.
How to get Net2Phone pricing through Connectivity Counsel
- Tell us what you need. Share your locations, current services and goals by phone or through the quote form.
- We qualify and quote. We confirm availability with Net2Phone and request pricing, along with quotes from comparable providers so you can judge value.
- You compare and decide. We explain the differences in plain language, including contract terms and service level agreements.
- We manage the order. We coordinate paperwork, installation and escalations, and remain your contact after the service is live.
Related services
Learn more about the solution areas where Net2Phone is an option:
- Unified Communications as a Service (UCaaS)
- Hosted PBX and Business VoIP
- SIP Trunking
- POTS Line Replacement
- Microsoft Teams Voice
- Video Conferencing and Collaboration
- Cloud Fax
- Business Messaging and CPaaS
- Contact Center as a Service (CCaaS)
- Conversational AI and Virtual Agents
- Workforce Optimization
Alternatives to Net2Phone
Every provider has strengths and gaps. Depending on your requirements, we may also bring you options from Sestek, Sinch, Talkdesk, Telnyx, TNS, TPx, UJET and Ultatel. Browse the full provider directory.
Connectivity Counsel is an independent advisor. Net2Phone and its product names are trademarks of their respective owner, used here only to identify the provider.
Frequently asked questions
What does Net2Phone offer?
Net2Phone offers solutions in Contact Center & CX, Network & Voice and UC & Collaboration, and is best known for unified communications, ucaas.
Can Connectivity Counsel get me a quote from Net2Phone?
Yes. Call (702) 603-4355 or submit the quote form with your service addresses and requirements. We request pricing from Net2Phone and from comparable providers so you can compare.
Where is Net2Phone available?
Net2Phone lists these service areas: US (Nationwide), Puerto Rico, US Virgin Islands, Australia, Brazil, Canada, China, England, Germany, Hong Kong, India, Japan, Mexico, Philippines, Singapore, South Korea and CAN Currency Billing. Availability for network services depends on the exact address, which we verify for you.
Will I pay more for Net2Phone if I order through an advisor?
No. You contract with and pay Net2Phone directly at the provider's own pricing. Connectivity Counsel is compensated by the provider, so there is no advisory fee added to your bill.
Is Connectivity Counsel owned by or affiliated with Net2Phone?
No. Connectivity Counsel is an independent advisory firm that works with more than 230 providers and recommends the one that fits your needs.