Contact center as a service is a cloud platform for handling customer calls, chats, emails and texts, with skills-based routing, reporting and work-from-anywhere agents.
Who contact Center as a Service (CCaaS) is best for
This service is a strong fit for sales, service and support teams of any size that need better customer experience and visibility. Because offerings, footprints and contract terms differ widely between providers, a structured comparison usually produces a better result than a single quote.
What to evaluate before you buy
- Channels required today and next year
- CRM integration
- Reporting, quality and workforce tools
- Pricing by agent, usage or concurrency
How Connectivity Counsel helps
We begin with your requirements rather than a product. Our advisors document your sites and goals, identify which providers can deliver contact Center as a Service (CCaaS) at your addresses, gather pricing, and present the options in a consistent format. We then support the contract, the installation and any escalation afterward. There is no charge to you for this work.
Providers we represent for contact Center as a Service (CCaaS)
70 providers in our portfolio list capabilities in this area. They include:
- 8×8
- AudioCodes
- Broadvoice
- CallRevu
- COEO Solutions
- Dialpad
- Nextiva
- NICE
- Pure IP
- S-NET (now COEO Solutions)
- Servion
- Talkdesk
- Telnyx
- UJET
- Ultatel
- Access One
- AireSpring
- Astound Business Solutions
- Atlas
- BCN
- CallTower
- CBTS
- CCI Network Services
- Colt
- Comcast Business
- CommandLink
- EarthLink
- EnTelegent Solutions
- FirstComm
- FirstLight
- Five9
- Frontier
- Fusion Connect
- Genesys
- GigTel
- GoTo
- Granite
- Infobip
- Intermedia
- Kore.ai
- Kustomer
- Lingo
- Logix Fiber Networks
- MetTel
- Mindsight
- Net2Phone
- NTT Cloud
- Observe.AI
Additional providers are available. See the full directory or ask an advisor.
Related customer experience services
Industries that rely on contact Center as a Service (CCaaS)
- Banking and Credit Unions
- Insurance
- Government (State and Local)
- Automotive Dealerships
- Call Centers and BPO
- Travel and Tourism
- E-Commerce
- Home Services and Field Service
- Banking Technology and Fintech
- Wholesale and Distribution
- Self-Storage
- Property and Facilities Services
Frequently asked questions
What is contact Center as a Service (CCaaS)?
Contact center as a service is a cloud platform for handling customer calls, chats, emails and texts, with skills-based routing, reporting and work-from-anywhere agents.
How much does contact Center as a Service (CCaaS) cost?
Pricing depends on your locations, capacity or user counts, contract term and the provider. Connectivity Counsel gathers quotes from multiple providers for your exact requirements so you can compare real numbers instead of list prices.
How do I choose a provider for contact Center as a Service (CCaaS)?
Compare providers on channels required today and next year, CRM integration and reporting, quality and workforce tools. An independent advisor can run that comparison for you and explain the trade-offs.
How long does it take to implement contact Center as a Service (CCaaS)?
Timelines range from a few days for cloud and wireless services to several months where network construction is required. We give you a realistic schedule for each option before you sign and track the installation afterward.
Does it cost anything to use Connectivity Counsel for contact Center as a Service (CCaaS)?
No. Connectivity Counsel does not charge clients for advisory, quoting or ordering support. Providers compensate us when you choose their service, and you pay the provider directly under the provider's own contract and pricing.
Is Connectivity Counsel tied to a single provider?
No. Connectivity Counsel is an independent advisor with a portfolio of more than 230 providers. Recommendations are based on your addresses, requirements, budget and timeline, and we show you competing options side by side.