Infobip Business Services, Pricing and Quotes

Considering Infobip for your business? Infobip offers solutions across Contact Center & CX, CX & AI, Network & Voice, SD-WAN and UC & Collaboration. Connectivity Counsel gives you an independent view of where Infobip fits, obtains pricing on your behalf and manages the order from quote to installation, at no cost to you.

Infobip products, services and capabilities

The lists below summarize the solutions, features and supported platforms available from Infobip, grouped by category. Availability can depend on location and contract, so we confirm the details for your specific sites during quoting.

Cloud Computing

Cloud Connect, Direct Connect
Colocation
AWS
Equinix
Google Cloud
Microsoft Azure

Contact Center & CX

Contact Center, CCaaS
International Contact Center
International DIDs
International Number Porting
International Origination
International Termination
Contact Center + Bandwidth
Contact Center + BYOC
Bill Customers Based on Licenses
Bill Customers Based on Usage/Minutes
Professional Installation Available
CX Platform
Proprietary
CX Features
Ability To Build/Change Call Flows
Agent Client Type
Agent Scripts Or Scripting
Agent State or Presence
Architecture, Microservices
Architecture, Server Clusters
Automatic Call Backs
Branded Caller ID
Browser-based Application
Call Queueing
Call Recording
Call Recording Storage
Campaigns
Chat Bot
Chat Bot Queuing
Chat Bot Transcription
Customer Surveys
Dashboard Alerts for Supervisors
Disposition Codes
Email Queueing
Integration, CRM/ERP
Integration, SSO
Live Web Chat
Live Web Chat Queueing
Live Web Chat Transcription
Mobile App
Monitor, Whisper, Barge
Multi-lingual Application
Multi-lingual Chat Bots
Multi-lingual IVR
Online Admin Portal
Position In Queue Announcement
Short Duration Dialer Traffic
SMS
SMS Queuing
SMS Transcription
Social Media Queueing
Stir/Shaken
Wrap-Up Time
Automatic Call Distribution, ACD
Interactive Voice Response, IVR
Routing, via API
Routing, Basic
Routing, Skills Based
Digital Channels
Email
Facebook
Inbound Voice
Instagram
Kakao Talk
Line
Messaging API
MMS
Outbound Voice
RCS
Telegram
Viber
Video
SMS/Text
Web Chat/Chat Bot
WhatsApp
Agentic Conversational AI
Conversational AI Chat Bots
Interactive Virtual Agents, IVA
Self Service
Generative AI Call Summary
Agent Assist
Sentiment Analysis, Call Recording
Sentiment Analysis, Real-Time
Custom Dashboards
Historical Reports
Real-Time Dashboards
Reporting & Analytics
Knowledge Management Platform, KMS
Cx Software as a Service, SaaS
Cisco
Microsoft Teams
Webex
CX App Integrations
Open API for Development
Phones/Handsets
Yealink
Will Work With Other Phones Not Yet Certified

Cybersecurity

Cloud Firewall, Co-Managed
On-Site Firewall, Co-Managed
VPN
Web Filtering
Anti-Virus
Unified Threat Management, UTM
Cisco

Mobility, IoT and AI

Wireless Data Only
AT&T Wireless
T-Mobile
Verizon Wireless
Primary Wireless Connection
Backup/Failover Wireless Connection

SD-WAN

SD-WAN
SD-WAN + Bandwidth
SD-WAN + BYOB
Co-Managed SD-WAN
Fully Managed SD-WAN
Professional Installation Available
Assign Dedicated Project Manager for All Sales
Assign Dedicated Project Manager by Request or by Deal Size
SD-WAN Equipment for Free
SD-WAN Equipment for Rent
SD-WAN Equipment for Purchase
SD-WAN Platform
Cisco Meraki
SD-WAN Features
Application Optimization, SSL
Application Optimization, TCP
Application Optimization, UDP
Application Optimization, WAN
Hardware Redundancy, Active-Passive
Hardware Redundancy, Cold Passive/Standby
Link Aggregation
Links Redundancy, Active-Active
Links Redundancy, Active-Passive
Load Balancing, Inbound
Load Balancing, Internet
Load Balancing, Outbound
Online Admin Portal
Proactive Monitoring & Ticketing
Read & Write Access
Read Only Access
Routing, Application-Aware
Routing, Cloud-Based
Routing, Policy-Based
Routing, Premise-Based
Routing, Traffic Shaping
Secure Remote Access
Traffic Optimization, Best Path Selection
Virtual IP
Amazon Web Services, AWS
Google Cloud, GCP
Microsoft Azure
Rackspace
Salesforce

UC & Collaboration

Unified Communications, UCaaS
International UCaaS
International DIDs
International Number Porting
International Origination
International Termination
UC Platform
Microsoft Teams
UC Features
Omnichannel via Email
Omnichannel via Facebook
Omnichannel via Instagram
Omnichannel via SMS/Text
Omnichannel via Web Chat
Omnichannel via Whatsapp
Online Admin Portal
SMS
SMS (standalone)
SMS Short Codes
Vanity Toll Free
Web Chat
Microsoft Teams Operator Connect
GoToMeeting
UC App Integrations
Bullhorn
ConnectWise
Dentrix
Google Cloud
Google G-Suite
Hubspot
Microsoft Dynamics
Microsoft Office 365
Microsoft Outlook
NetSuite
Oracle
Pipedrive
Property Management Systems
Redtail
RPM
Salesforce
Slack
Sugar
Zendesk
Zoho
Open API (for 3rd party development)
UC Compatible Phones/Handsets

Where Infobip is available

Infobip lists the following service areas and regional capabilities: US (Nationwide), Puerto Rico, US Virgin Islands, International, Australia, Brazil, Canada, England, France, Germany, Hong Kong, India, Ireland, Italy, Japan, Mexico, Netherlands, Philippines, Singapore, South Korea, Spain, Switzerland and United Arab Emirates. Serviceability for network services is always address-specific, and we check each of your locations before recommending a design.

Compliance and program participation

Infobip reports alignment with or participation in the following standards and programs:

HIPAA
ISO 27001
PCI
SOC 1
SOC 2

How to get Infobip pricing through Connectivity Counsel

Tell us what you need. Share your locations, current services and goals by phone or through the quote form.
We qualify and quote. We confirm availability with Infobip and request pricing, along with quotes from comparable providers so you can judge value.
You compare and decide. We explain the differences in plain language, including contract terms and service level agreements.
We manage the order. We coordinate paperwork, installation and escalations, and remain your contact after the service is live.

Related services

Learn more about the solution areas where Infobip is an option:

Alternatives to Infobip

Every provider has strengths and gaps. Depending on your requirements, we may also bring you options from Sanas, Sangoma, Servion, Sestek, Sinch, Talkdesk, Telnyx and TNS. Browse the full provider directory.

Connectivity Counsel is an independent advisor. Infobip and its product names are trademarks of their respective owner, used here only to identify the provider.

Frequently asked questions

What does Infobip offer?

Infobip offers solutions in Contact Center & CX, CX & AI, Network & Voice, SD-WAN and UC & Collaboration.

Can Connectivity Counsel get me a quote from Infobip?

Yes. Call (702) 603-4355 or submit the quote form with your service addresses and requirements. We request pricing from Infobip and from comparable providers so you can compare.

Where is Infobip available?

Infobip lists these service areas: US (Nationwide), Puerto Rico, US Virgin Islands, International, Australia, Brazil, Canada, England, France, Germany, Hong Kong, India, Ireland, Italy, Japan, Mexico, Netherlands, Philippines, Singapore, South Korea, Spain, Switzerland and United Arab Emirates. Availability for network services depends on the exact address, which we verify for you.

Will I pay more for Infobip if I order through an advisor?

No. You contract with and pay Infobip directly at the provider's own pricing. Connectivity Counsel is compensated by the provider, so there is no advisory fee added to your bill.

Is Connectivity Counsel owned by or affiliated with Infobip?

No. Connectivity Counsel is an independent advisory firm that works with more than 230 providers and recommends the one that fits your needs.