Sangoma

Connectivity Counsel represents Sangoma as part of a portfolio of more than 230 providers. Sangoma focuses on Contact Center & CX, Network & Voice, SD-WAN and UC & Collaboration, and our advisors help you decide whether it is the right fit, then handle quoting, contracts and implementation support without charging you a fee.

Sangoma products, services and capabilities

The lists below summarize the solutions, features and supported platforms available from Sangoma, grouped by category. Availability can depend on location and contract, so we confirm the details for your specific sites during quoting.

Contact Center & CX

• Contact Center, CCaaS
• International Contact Center
• International DIDs
• International Number Porting
• International Termination
• International Toll Free
• Contact Center + Bandwidth
• Contact Center + BYOC
• Bill Customers Based on Licenses
• Bill Customers Based on Usage/Minutes
• Professional Installation Available
• Provide Automated Order Updates
• Assign Dedicated Project Manager for All Sales
• Assign Dedicated Project Manager by Request or by Deal Size
• Phones/Equipment for Free
• Phones/Equipment for Rent
• Phones/Equipment for Lease-to-Own
• Phones/Equipment for Purchase
• Bring Your Own Device, BYOD
• CX Platform
• Asterisk
• Proprietary
• CX Features
• Ability To Build/Change Call Flows
• Agent Client Type
• Agent State or Presence
• Architecture, Microservices
• Architecture, Server Clusters
• Automatic Call Backs
• Automatic Call Distribution, ACD
• Browser-based Application
• Browser-based Softphone
• Call Queueing
• Call Recording
• Call Recording Storage
• Callback Queueing
• Custom Reports
• Customer Surveys
• Dashboard Alerts for Supervisors
• Disposition Codes
• Integration, CRM/ERP
• Integration, SSO
• Interactive Voice Response, IVR
• Live Web Chat
• Live Web Chat Queueing
• Live Web Chat Transcription
• Mobile App
• Monitor, Whisper, Barge
• Multi-lingual Chat Bots
• Multi-lingual IVR
• Online Admin Portal
• Performance Management for Employees
• Position In Queue Announcement
• Real-Time Dashboards
• Reporting & Analytics
• Routing, Basic
• Routing, Skills Based
• Routing, via API
• Stir/Shaken
• UCaaS Direct Integration
• UCaaS Overlay
• Voicemail
• Wallboards
• Workforce Optimization, WFO
• Wrap-Up Time
• Customer Relationship Management Platform, CRM
• Microsoft Teams
• CX App Integrations
• ConnectWise
• Hubspot
• Microsoft Dynamics
• Microsoft Outlook
• Pipedrive
• Salesforce
• Slack
• Sugar
• Zendesk
• Zoho
• Phones/Handsets
• Poly
• Yealink
• Will Work With Other Phones Not Yet Certified

Network & Voice

• POTS Replacement Lines
• SIP Trunks
• SIP + BYOB

SD-WAN

• SD-WAN

UC & Collaboration

• Unified Communications, UCaaS
• International UCaaS
• International DIDs
• International Number Porting
• International Termination
• International Toll Free
• UC Solutions + Bandwidth
• UC Solutions + BYOB
• Professional Installation Available
• Phones/Equipment for Free
• Phones/Equipment for Rent
• Phones/Equipment for Purchase
• Bring Your Own Device, BYOD
• UC Platform
• Asterisk
• Proprietary
• UC Features
• Audio Conferencing
• Call Flip
• Call Forwarding
• Call Queueing
• Chat Client, Instant Messaging
• E911 Direct Location Routing
• Electronic Fax, eFax
• Electronic Fax, eFax (standalone)
• File Sharing
• Free DIDs Per Line
• MMS
• Mobile App
• Online Admin Portal
• Presence
• SMS
• Video Conferencing
• Video Conferencing (standalone)
• Web Chat
• Microsoft Call2Teams Enabled
• Microsoft Teams Direct Routing
• Breakout Rooms
• Chat
• Password to Enter
• Recording to Device
• Screensharing
• Waiting Room to Enter
• Whiteboards, Annotate
• Bullhorn
• ConnectWise
• Google G-Suite
• Hubspot
• Microsoft Dynamics
• Microsoft Office 365
• Microsoft Teams
• NetSuite
• Oracle
• Pipedrive
• Redtail
• RPM
• Salesforce
• Sugar
• Zendesk
• Zoho
• Open API (for 3rd party development)
• UC Compatible Phones/Handsets
• Poly
• Yealink
• Will Work With Other Phones Not Yet Certified

Compliance and program participation

Sangoma reports alignment with or participation in the following standards and programs:

• HIPAA
• PCI
• California Teleconnect Fund
• E-Rate

Who Sangoma typically serves

Sangoma most commonly serves midmarket businesses and enterprise businesses. Industries where it is frequently selected include education, healthcare, restaurant and retail.

Strengths we consider when recommending Sangoma

• Experienced Sales Engineers
• Gartner Recognized for UCaaS
• Strong with Multi-location

How to get Sangoma pricing through Connectivity Counsel

1. Tell us what you need. Share your locations, current services and goals by phone or through the quote form.
2. We qualify and quote. We confirm availability with Sangoma and request pricing, along with quotes from comparable providers so you can judge value.
3. You compare and decide. We explain the differences in plain language, including contract terms and service level agreements.
4. We manage the order. We coordinate paperwork, installation and escalations, and remain your contact after the service is live.

Related services

Learn more about the solution areas where Sangoma is an option:

• SD-WAN
• Unified Communications as a Service (UCaaS)
• Hosted PBX and Business VoIP
• SIP Trunking
• POTS Line Replacement
• Microsoft Teams Voice
• Video Conferencing and Collaboration
• Cloud Fax
• Business Messaging and CPaaS
• Contact Center as a Service (CCaaS)
• Conversational AI and Virtual Agents
• Workforce Optimization

Alternatives to Sangoma

Every provider has strengths and gaps. Depending on your requirements, we may also bring you options from Voice Prompts AI, Vonage, Weave, Zultys, 8×8, Atlas, AudioCodes and Broadvoice. Browse the full provider directory.

Connectivity Counsel is an independent advisor. Sangoma and its product names are trademarks of their respective owner, used here only to identify the provider.