Vonage Business Services, Pricing and Quotes

Connectivity Counsel represents Vonage as part of a portfolio of more than 230 providers. Vonage focuses on Contact Center & CX and UC & Collaboration, and our advisors help you decide whether it is the right fit, then handle quoting, contracts and implementation support without charging you a fee.

What Vonage is best known for

Among the providers we work with, Vonage is most often shortlisted for the following:

Unified Communications, UCaaS

Vonage products, services and capabilities

The lists below summarize the solutions, features and supported platforms available from Vonage, grouped by category. Availability can depend on location and contract, so we confirm the details for your specific sites during quoting.

Contact Center & CX

Contact Center, CCaaS
International Contact Center
International DIDs
International Number Porting
International Origination
International Termination
International Toll Free
Contact Center + BYOC
Bill Customers Based on Licenses
Bill Customers Based on Usage/Minutes
Professional Installation Available
Provide Automated Order Updates
Assign Dedicated Project Manager for All Sales
Assign Dedicated Project Manager by Request or by Deal Size
Phones/Equipment for Free
Phones/Equipment for Rent
Phones/Equipment for Purchase
Bring Your Own Device, BYOD
Microsoft Teams Certified
CX Platform
Vonage
Proprietary
CX Features
Ability To Build/Change Call Flows
Agent Client Type
Agent Scripts Or Scripting
Agent State or Presence
Architecture, Microservices
Architecture, Server Clusters
Artificial Intelligence (AI) Overlay
Automatic Call Backs
Automatic Call Distribution, ACD
Browser-based Application
Browser-based Softphone
Call Queueing
Call Recording
Call Recording Redaction for Compliance
Call Recording Storage
Call Transcription
Callback Queueing
Campaigns
Chat Bot
Chat Bot Queuing
Chat Bot Transcription
Custom Reports
Customer Surveys
Custom Dashboards
Dashboard Alerts for Supervisors
Disposition Codes
Email Queueing
Gamification for Employees
Integration, CRM/ERP
Integration, SSO
Interactive Voice Response, IVR
Live Web Chat
Live Web Chat Queueing
Live Web Chat Transcription
Mobile App
Monitor, Whisper, Barge
Multi-lingual Application
Multi-lingual Chat Bots
Multi-lingual IVR
Email
Facebook
Instagram
SMS/Text
Web Chat/Chat Bot
WhatsApp
Online Admin Portal
Outbound Dialer, Power
Outbound Dialer, Predictive
Outbound Dialer, Progressive
Performance Management for Employees
Position In Queue Announcement
Real-Time Dashboards
Reporting & Analytics
Routing, Basic
Routing, Predictive
Routing, Skills Based
Routing, via API
Screen Capture
Short Duration Dialer Traffic
SMS
SMS Queuing
SMS Transcription
Social Media Queueing
Stir/Shaken
UCaaS Direct Integration
UCaaS Overlay
Video Queueing
Virtual Agents
Voice Authentication
Voicemail
Wallboards
Workforce Management, WFM
Workforce Optimization, WFO
Wrap-Up Time
Conversational AI Chat Bots
Interactive Virtual Agents, IVA
Generative AI Call Summary
Real-time Accent Neutralization
Real-Time Agent Coaching
Real-time Language Translation
Real-time Noise Cancelling
Sentiment Analysis, Call Recording
Sentiment Analysis, Real-Time
Speech Analytics, Voice
CX App Integrations
Bullhorn
ConnectWise
Google Cloud
Google Workspace
Hubspot
Microsoft Dynamics
Microsoft Office 365
Microsoft Outlook
Microsoft Teams
Oracle
Salesforce
ServiceNow
Slack
Sugar
Zendesk
Zoho
Open API for Development
Phones/Handsets
Cisco
Panasonic
Poly
Yealink

SD-WAN

SD-WAN
VeloCloud
Links Redundancy, Active-Active
Links Redundancy, Active-Passive
Proactive Monitoring & Ticketing
Read Only Access
Routing, Cloud-Based
Routing, Premise-Based

UC & Collaboration

Unified Communications, UCaaS
International UCaaS
International DIDs
International Number Porting
International Origination
International Termination
International Toll Free
UC Solutions + BYOB
Professional Installation Available
Phones/Equipment for Rent
Phones/Equipment for Purchase
Bring Your Own Device, BYOD
Proprietary
Audio Conferencing
Call Flip
Call Forwarding
Call Path Sharing
Call Queueing
Chat Client, Instant Messaging
E911 Direct Location Routing
Electronic Fax, eFax
File Sharing
Free DIDs Per Line
Key System Emulation
MMS
MMS (standalone)
Mobile App
Omnichannel via Facebook
Omnichannel via Instagram
Omnichannel via SMS/Text
Omnichannel via Web Chat
Omnichannel via Whatsapp
Online Admin Portal
Presence
SMS
SMS (standalone)
SMS Short Codes
Vanity Toll Free
Video Conferencing
Video Conferencing (standalone)
Web Chat
Microsoft Call2Teams Enabled
Microsoft Teams Direct Routing
Offer native Microsoft Teams voice deployments
Chat
Password to Enter
Recording to Cloud
Recording to Device
Screensharing
Waiting Room to Enter
Whiteboards, Annotate
Bullhorn
ConnectWise
Google Cloud
Google G-Suite
Hubspot
Microsoft Dynamics
Microsoft Office 365
Microsoft Outlook
Microsoft Teams
NetSuite
Oracle
Salesforce
Slack
Sugar
Zendesk
Zoho
Open API (for 3rd party development)
Cisco
Panasonic
Poly
Yealink

Where Vonage is available

Vonage lists the following service areas and regional capabilities: US (Nationwide), Puerto Rico, US Virgin Islands, Australia, Canada, England, Mexico, Singapore and South Korea. Serviceability for network services is always address-specific, and we check each of your locations before recommending a design.

Compliance and program participation

Vonage reports alignment with or participation in the following standards and programs:

HIPAA
HITECH
PCI
SOC 1
SOC 2
SOC 3

Who Vonage typically serves

Vonage most commonly serves small businesses and midmarket businesses.

Strengths we consider when recommending Vonage

Gartner Recognized for CCaaS
Gartner Recognized for UCaaS

How to get Vonage pricing through Connectivity Counsel

Tell us what you need. Share your locations, current services and goals by phone or through the quote form.
We qualify and quote. We confirm availability with Vonage and request pricing, along with quotes from comparable providers so you can judge value.
You compare and decide. We explain the differences in plain language, including contract terms and service level agreements.
We manage the order. We coordinate paperwork, installation and escalations, and remain your contact after the service is live.

Related services

Learn more about the solution areas where Vonage is an option:

Alternatives to Vonage

Every provider has strengths and gaps. Depending on your requirements, we may also bring you options from Observe.AI, Ooma, Outsource Consultants, PolyAI, RingCentral, S-NET (now COEO Solutions), Sanas and Sangoma. Browse the full provider directory.

Connectivity Counsel is an independent advisor. Vonage and its product names are trademarks of their respective owner, used here only to identify the provider.

Frequently asked questions

What does Vonage offer?

Vonage offers solutions in Contact Center & CX and UC & Collaboration, and is best known for unified communications, ucaas.

Can Connectivity Counsel get me a quote from Vonage?

Yes. Call (702) 603-4355 or submit the quote form with your service addresses and requirements. We request pricing from Vonage and from comparable providers so you can compare.

Where is Vonage available?

Vonage lists these service areas: US (Nationwide), Puerto Rico, US Virgin Islands, Australia, Canada, England, Mexico, Singapore and South Korea. Availability for network services depends on the exact address, which we verify for you.

Will I pay more for Vonage if I order through an advisor?

No. You contract with and pay Vonage directly at the provider's own pricing. Connectivity Counsel is compensated by the provider, so there is no advisory fee added to your bill.

Is Connectivity Counsel owned by or affiliated with Vonage?

No. Connectivity Counsel is an independent advisory firm that works with more than 230 providers and recommends the one that fits your needs.