Connectivity Counsel represents Ooma as part of a portfolio of more than 230 providers. Ooma focuses on Contact Center & CX, Network & Voice and UC & Collaboration, and our advisors help you decide whether it is the right fit, then handle quoting, contracts and implementation support without charging you a fee.
Ooma products, services and capabilities
The lists below summarize the solutions, features and supported platforms available from Ooma, grouped by category. Availability can depend on location and contract, so we confirm the details for your specific sites during quoting.
Contact Center & CX
- Contact Center, CCaaS
- International Termination
- Contact Center + Bandwidth
- Contact Center + BYOC
- Bill Customers Based on Licenses
- Professional Installation Available
- Provide Automated Order Updates
- Assign Dedicated Project Manager for All Sales
- Assign Dedicated Project Manager by Request or by Deal Size
- Phones/Equipment for Free
- Phones/Equipment for Rent
- Phones/Equipment for Purchase
- Bring Your Own Device, BYOD
- CX Platform
- Proprietary
- CX Features
- Ability To Build/Change Call Flows
- Agent Client Type
- Agent State or Presence
- Architecture, Microservices
- Architecture, Server Clusters
- Automatic Call Backs
- Automatic Call Distribution, ACD
- Branded Caller ID
- Call Queueing
- Call Recording
- Call Recording Storage
- Callback Queueing
- Custom Reports
- Customer Surveys
- Custom Dashboards
- Integration, CRM/ERP
- Integration, SSO
- Interactive Voice Response, IVR
- Mobile App
- Monitor, Whisper, Barge
- Multi-lingual Application
- Multi-lingual IVR
- Online Admin Portal
- Position In Queue Announcement
- Real-Time Dashboards
- Reporting & Analytics
- Routing, Basic
- Routing, Skills Based
- Routing, via API
- SMS
- Stir/Shaken
- UCaaS Direct Integration
- UCaaS Overlay
- Voicemail
- Wallboards
- Workforce Management, WFM
- Workforce Optimization, WFO
- Wrap-Up Time
- Customer Relationship Management Platform, CRM
- Microsoft Teams
- CX App Integrations
- Hubspot
- Microsoft Dynamics
- Salesforce
- Sugar
- Zoho
- Open API for Development
- Adtran
- Cisco
- Panasonic
- Poly
- ShoreTel
- VTech
- Yealink
- Will Work With Other Phones Not Yet Certified
Cybersecurity
- DDoS Mitigation
- Cloud Firewall, Co-Managed
- Palo Alto
Managed Services
- Managed WiFi
Mobility, IoT and AI
- Wireless Data Only
- T-Mobile
- Standard SIM
- Primary Wireless Connection
- Backup/Failover Wireless Connection
- Unlimited Plans
Network & Voice
- Network Aggregation, Aggregator
- Temporary Event Services
- Professional Installation Available
- Coax Cable
- Comcast Coax
- Cox Coax
- Optimum Coax
- Spectrum Coax
- Dark Fiber
- Dedicated Fiber
- International Fiber
- AT&T Dedicated Fiber
- Comcast Dedicated Fiber
- Cox Dedicated Fiber
- Frontier Dedicated Fiber
- Lumen Dedicated Fiber
- Optimum Dedicated Fiber
- Spectrum Dedicated Fiber
- Verizon Dedicated Fiber
- DS1
- DS3
- DSL
- AT&T U-Verse
- EoC
- Fixed Wireless
- GPON
- AT&T ABF
- Frontier FiOS
- Verizon FiOS
- MPLS, VPLS, ELAN
- Private Line, P2P
- Satellite Wireless
- Maritime Satellite Wireless
- Mobile Satellite Wireless
- Wavelength Services
- Managed Router
- POTS Replacement Lines
- PRI
- SIP Trunks
- SIP + Bandwidth
- SIP + BYOB
- International SIP Origination
- International SIP Termination
- US Toll Free Numbers
- International Toll Free Numbers
SD-WAN
- SD-WAN
UC & Collaboration
- Unified Communications, UCaaS
- International UCaaS
- International DIDs
- International Number Porting
- International Origination
- International Termination
- International Toll Free
- UC Solutions + Bandwidth
- UC Solutions + BYOB
- Professional Installation Available
- Phones/Equipment for Free
- Phones/Equipment for Rent
- Phones/Equipment for Purchase
- Bring Your Own Device, BYOD
- Proprietary
- UC Features
- Audio Conferencing
- Call Flip
- Call Forwarding
- Call Path Sharing
- Call Queueing
- Chat Client, Instant Messaging
- E911 Direct Location Routing
- Electronic Fax, eFax
- Electronic Fax, eFax (standalone)
- File Sharing
- Free DIDs Per Line
- Key System Emulation
- MMS
- MMS (standalone)
- Mobile App
- Online Admin Portal
- Presence
- SMS
- SMS (standalone)
- SMS Short Codes
- Video Conferencing
- Video Conferencing (standalone)
- Microsoft Teams Direct Routing
- Chat
- Password to Enter
- Recording to Cloud
- Screensharing
- UC App Integrations
- Microsoft Dynamics
- Microsoft Outlook
- Microsoft Teams
- Property Management Systems
- Salesforce
- Sugar
- Zoho
- Open API (for 3rd party development)
- UC Compatible Phones/Handsets
- Mitel
- Panasonic
- Poly
- VTech
- Yealink
- Will Work With Other Phones Not Yet Certified
Where Ooma is available
Ooma lists the following service areas and regional capabilities: US (Nationwide), Puerto Rico, Canada, CAN Currency Billing, Canadian Data Residency and Offices in Canada. Serviceability for network services is always address-specific, and we check each of your locations before recommending a design.
Compliance and program participation
Ooma reports alignment with or participation in the following standards and programs:
Who Ooma typically serves
Ooma most commonly serves small businesses and midmarket businesses. Industries where it is frequently selected include healthcare, hospitality, restaurant and retail.
Strengths we consider when recommending Ooma
- Competitive Pricing
- U.S. Based Customer Support
How to get Ooma pricing through Connectivity Counsel
- Tell us what you need. Share your locations, current services and goals by phone or through the quote form.
- We qualify and quote. We confirm availability with Ooma and request pricing, along with quotes from comparable providers so you can judge value.
- You compare and decide. We explain the differences in plain language, including contract terms and service level agreements.
- We manage the order. We coordinate paperwork, installation and escalations, and remain your contact after the service is live.
Related services
Learn more about the solution areas where Ooma is an option:
- Dedicated Internet Access
- Business Broadband
- Fixed Wireless Internet
- Satellite Internet
- 5G and LTE Wireless Internet
- Internet Failover and Backup
- Ethernet Private Line
- MPLS
- Wavelength Services
- Dark Fiber
- SD-WAN
- Network Aggregation
- Unified Communications as a Service (UCaaS)
- Hosted PBX and Business VoIP
Alternatives to Ooma
Every provider has strengths and gaps. Depending on your requirements, we may also bring you options from Vonage, Weave, Zultys, 8×8, Atlas, AudioCodes, Broadvoice and CallRevu. Browse the full provider directory.
Connectivity Counsel is an independent advisor. Ooma and its product names are trademarks of their respective owner, used here only to identify the provider.
Frequently asked questions
What does Ooma offer?
Ooma offers solutions in Contact Center & CX, Network & Voice and UC & Collaboration.
Can Connectivity Counsel get me a quote from Ooma?
Yes. Call (702) 603-4355 or submit the quote form with your service addresses and requirements. We request pricing from Ooma and from comparable providers so you can compare.
Where is Ooma available?
Ooma lists these service areas: US (Nationwide), Puerto Rico, Canada, CAN Currency Billing, Canadian Data Residency and Offices in Canada. Availability for network services depends on the exact address, which we verify for you.
Will I pay more for Ooma if I order through an advisor?
No. You contract with and pay Ooma directly at the provider's own pricing. Connectivity Counsel is compensated by the provider, so there is no advisory fee added to your bill.
Is Connectivity Counsel owned by or affiliated with Ooma?
No. Connectivity Counsel is an independent advisory firm that works with more than 230 providers and recommends the one that fits your needs.