Broadvoice is a technology provider with solutions in Contact Center & CX, CX & AI, Network & Voice and UC & Collaboration. Connectivity Counsel is an independent advisor that helps businesses evaluate, price and order Broadvoice services, and compare them with competing options, at no cost to the client.
What Broadvoice is best known for
Among the providers we work with, Broadvoice is most often shortlisted for the following:
- Contact Center, CCaaS
- Omnichannel Features
- Unified Communications, UCaaS
Broadvoice products, services and capabilities
The lists below summarize the solutions, features and supported platforms available from Broadvoice, grouped by category. Availability can depend on location and contract, so we confirm the details for your specific sites during quoting.
Contact Center & CX
- Contact Center, CCaaS
- International Contact Center
- International DIDs
- International Number Porting
- International Origination
- International Termination
- International Toll Free
- Contact Center + Bandwidth
- Contact Center + BYOC
- Bill Customers Based on Licenses
- Bill Customers Based on Usage/Minutes
- Professional Installation Available
- Assign Dedicated Project Manager for All Sales
- Assign Dedicated Project Manager by Request or by Deal Size
- Phones/Equipment for Free
- Phones/Equipment for Rent
- Phones/Equipment for Lease-to-Own
- Phones/Equipment for Purchase
- Bring Your Own Device, BYOD
- Proprietary
- CX Features
- Ability To Build/Change Call Flows
- Agent Client Type
- Agent Scripts Or Scripting
- Agent State or Presence
- Architecture, Microservices
- Architecture, Server Clusters
- Artificial Intelligence (AI) Overlay
- Automatic Call Backs
- Automatic Call Distribution, ACD
- Browser-based Application
- Browser-based Softphone
- Call Queueing
- Call Recording
- Call Recording Storage
- Call Transcription
- Callback Queueing
- Campaigns
- Chat Bot
- Chat Bot Queuing
- Chat Bot Transcription
- Custom Reports
- Customer Surveys
- Custom Dashboards
- Dashboard Alerts for Supervisors
- Disposition Codes
- Email Queueing
- Integration, CRM/ERP
- Integration, SSO
- Interactive Voice Response, IVR
- Live Web Chat
- Live Web Chat Queueing
- Live Web Chat Transcription
- Mobile App
- Monitor, Whisper, Barge
- Multi-lingual Application
- Multi-lingual Chat Bots
- Multi-lingual IVR
- SMS/Text
- Web Chat/Chat Bot
- Online Admin Portal
- Outbound Dialer, Power
- Outbound Dialer, Predictive
- Outbound Dialer, Progressive
- Performance Management for Employees
- Position In Queue Announcement
- Real-Time Dashboards
- Reporting & Analytics
- Routing, Basic
- Routing, Predictive
- Routing, Skills Based
- Routing, via API
- Screen Capture
- SMS
- SMS Queuing
- SMS Transcription
- Social Media Queueing
- Stir/Shaken
- UCaaS Direct Integration
- UCaaS Overlay
- Video Queueing
- Virtual Agents
- Voice Authentication
- Voicemail
- Wallboards
- Workforce Management, WFM
- Workforce Optimization, WFO
- Wrap-Up Time
- Customer Relationship Management Platform, CRM
- Service Desk Ticketing System
- Conversational AI Chat Bots
- Interactive Virtual Agents, IVA
- Generative AI Call Summary
- Real-Time Agent Coaching
- Sentiment Analysis, Call Recording
- Sentiment Analysis, Real-Time
- Speech Analytics, Voice
- Business Process Outsourcing, BPO
- Onshore Outsourced Call Agents
- Nearshore Outsourced Call Agents
- Offshore Outsourced Call Agents
- Broadvoice
- Microsoft Teams
- Google Workspace
- Microsoft Dynamics
- Microsoft Office 365
- Microsoft Outlook
- Oracle
- Salesforce
- Zoho
- Open API for Development
- Phones/Handsets
- Poly
- Yealink
- Will Work With Other Phones Not Yet Certified
Cybersecurity
- Fortinet
- Okta
- Microsoft
Managed Services
- IT Support, Helpdesk
- Virtual Receptionist, Answering Service
- Microsoft Dynamics
- Salesforce
- Proprietary
Mobility, IoT and AI
- Wireless Data Only
- AT&T Wireless
- Verizon Wireless
- Standard SIM
- Backup/Failover Wireless Connection
- Metered Plans
- Speeds Not Throttled Based on Monthly Usage
- Bring Your Own Device, BYOD
Network & Voice
- Free Installation on All Sales
- Professional Installation Available
- Coax Cable
- Comcast Coax
- Cox Coax
- Optimum Coax
- Spectrum Coax
- Dedicated Fiber
- AT&T Dedicated Fiber
- Comcast Dedicated Fiber
- Cox Dedicated Fiber
- Frontier Dedicated Fiber
- Lumen Dedicated Fiber
- Optimum Dedicated Fiber
- Spectrum Dedicated Fiber
- Verizon Dedicated Fiber
- AT&T U-Verse
- Fixed Wireless
- Managed Router
- SIP Trunks
- SIP + Bandwidth
- SIP + BYOB
- E911 SIP Direct Location Routing
- International SIP Origination
- International SIP Termination
- US Toll Free Numbers
- International Toll Free Numbers
SD-WAN
- SD-WAN
- SD-WAN + BYOB
- Co-Managed SD-WAN
- Assign Dedicated Project Manager by Request or by Deal Size
- SD-WAN Equipment for Purchase
- Fortinet
- VeloCloud
- Hardware Redundancy, Active-Active
- Hardware Redundancy, Active-Passive
- Hardware Redundancy, Cold Passive/Standby
- Links Redundancy, Active-Active
- Links Redundancy, Active-Passive
- Load Balancing, Inbound
- Online Admin Portal
- Read & Write Access
- Read Only Access
- Routing, Border Gateway Protocol, BGP
- Routing, Deep Packet Inspection
- Routing, Open Shortest Path First, OSPF
- Routing, Policy-Based
- Routing, Premise-Based
- Routing, Traffic Shaping
- Secure Remote Access
- Traffic Optimization, Best Path Selection
- Virtual Private Network, VPN
UC & Collaboration
- Unified Communications, UCaaS
- International UCaaS
- International DIDs
- International Termination
- UC Solutions + Bandwidth
- UC Solutions + BYOB
- Professional Installation Available
- Phones/Equipment for Free
- Phones/Equipment for Rent
- Phones/Equipment for Lease-to-Own
- Phones/Equipment for Purchase
- Bring Your Own Device, BYOD
- Microsoft Teams
- Proprietary
- Audio Conferencing
- Audio Conferencing (standalone)
- Call Forwarding
- Call Path Sharing
- Call Queueing
- Chat Client, Instant Messaging
- E911 Direct Location Routing
- Electronic Fax, eFax
- Electronic Fax, eFax (standalone)
- File Sharing
- Free DIDs Per Line
- Key System Emulation
- MMS
- MMS (standalone)
- Mobile App
- Online Admin Portal
- Presence
- SMS
- SMS (standalone)
- Vanity Toll Free
- Video Conferencing
- Web Chat
- Microsoft Call2Teams Enabled
- Microsoft Teams Direct Routing
- Offer native Microsoft Teams voice deployments
- Chat
- Recording to Cloud
- Screensharing
- Waiting Room to Enter
- Microsoft Office 365
- Microsoft Outlook
- Salesforce
- Zoho
- Open API (for 3rd party development)
- UC Compatible Phones/Handsets
- Poly
- Yealink
Where Broadvoice is available
Broadvoice lists the following service areas and regional capabilities: US (Nationwide), Brazil, Canada, England, France, Germany, Ireland, Italy, Mexico, Netherlands, Spain and Switzerland. Serviceability for network services is always address-specific, and we check each of your locations before recommending a design.
Compliance and program participation
Broadvoice reports alignment with or participation in the following standards and programs:
Who Broadvoice typically serves
Broadvoice most commonly serves small businesses and midmarket businesses. Industries where it is frequently selected include finance, healthcare, insurance, logistics and real estate.
Strengths we consider when recommending Broadvoice
- Competitive Pricing
- Experienced Sales Engineers
- Strong with Multi-location
How to get Broadvoice pricing through Connectivity Counsel
- Tell us what you need. Share your locations, current services and goals by phone or through the quote form.
- We qualify and quote. We confirm availability with Broadvoice and request pricing, along with quotes from comparable providers so you can judge value.
- You compare and decide. We explain the differences in plain language, including contract terms and service level agreements.
- We manage the order. We coordinate paperwork, installation and escalations, and remain your contact after the service is live.
Related services
Learn more about the solution areas where Broadvoice is an option:
- Dedicated Internet Access
- Business Broadband
- Fixed Wireless Internet
- 5G and LTE Wireless Internet
- Internet Failover and Backup
- SD-WAN
- Unified Communications as a Service (UCaaS)
- Hosted PBX and Business VoIP
- SIP Trunking
- Microsoft Teams Voice
- Video Conferencing and Collaboration
- Cloud Fax
- Business Messaging and CPaaS
- Contact Center as a Service (CCaaS)
Alternatives to Broadvoice
Every provider has strengths and gaps. Depending on your requirements, we may also bring you options from Five9, Front, Fusion Connect, Genesys, GigTel, GoTo, Gryphon.ai and Hiya. Browse the full provider directory.
Connectivity Counsel is an independent advisor. Broadvoice and its product names are trademarks of their respective owner, used here only to identify the provider.
Frequently asked questions
What does Broadvoice offer?
Broadvoice offers solutions in Contact Center & CX, CX & AI, Network & Voice and UC & Collaboration, and is best known for contact center, ccaas, omnichannel features and unified communications, ucaas.
Can Connectivity Counsel get me a quote from Broadvoice?
Yes. Call (702) 603-4355 or submit the quote form with your service addresses and requirements. We request pricing from Broadvoice and from comparable providers so you can compare.
Where is Broadvoice available?
Broadvoice lists these service areas: US (Nationwide), Brazil, Canada, England, France, Germany, Ireland, Italy, Mexico, Netherlands, Spain and Switzerland. Availability for network services depends on the exact address, which we verify for you.
Will I pay more for Broadvoice if I order through an advisor?
No. You contract with and pay Broadvoice directly at the provider's own pricing. Connectivity Counsel is compensated by the provider, so there is no advisory fee added to your bill.
Is Connectivity Counsel owned by or affiliated with Broadvoice?
No. Connectivity Counsel is an independent advisory firm that works with more than 230 providers and recommends the one that fits your needs.