Five9 Business Services, Pricing and Quotes

Five9 is a technology provider with solutions in Contact Center & CX and CX & AI. Connectivity Counsel is an independent advisor that helps businesses evaluate, price and order Five9 services, and compare them with competing options, at no cost to the client.

Five9 products, services and capabilities

The lists below summarize the solutions, features and supported platforms available from Five9, grouped by category. Availability can depend on location and contract, so we confirm the details for your specific sites during quoting.

Contact Center & CX

Contact Center, CCaaS
International Contact Center
International DIDs
International Number Porting
International Origination
International Termination
International Toll Free
Contact Center + BYOC
Bill Customers Based on Licenses
Bill Customers Based on Usage/Minutes
Professional Installation Available
Assign Dedicated Project Manager for All Sales
Assign Dedicated Project Manager by Request or by Deal Size
Bring Your Own Device, BYOD
Microsoft Teams Certified
Five9
CX Features
Ability To Build/Change Call Flows
Agent Client Type
Agent Scripts Or Scripting
Agent State or Presence
Architecture, Microservices
Architecture, Server Clusters
Artificial Intelligence (AI) Overlay
Automatic Call Backs
Browser-based Application
Browser-based Softphone
Call Queueing
Call Recording
Call Recording Redaction for Compliance
Call Recording Storage
Call Transcription
Callback Queueing
Campaigns
Chat Bot
Chat Bot Queuing
Chat Bot Transcription
Co-Browsing
Customer Surveys
Dashboard Alerts for Supervisors
Disposition Codes
Email Queueing
Gamification for Employees
Integration, CRM/ERP
Integration, SSO
Live Web Chat
Live Web Chat Queueing
Live Web Chat Transcription
Mobile App
Monitor, Whisper, Barge
Multi-lingual Application
Multi-lingual Chat Bots
Multi-lingual IVR
Online Admin Portal
Outbound Dialer, Power
Outbound Dialer, Predictive
Outbound Dialer, Progressive
Performance Management for Employees
Position In Queue Announcement
Screen Capture
Short Duration Dialer Traffic
SMS
SMS Queuing
SMS Transcription
Social Media Queueing
Stir/Shaken
UCaaS Direct Integration
Video Queueing
Virtual Agents
Voice Authentication
Voicemail
Workforce Management, WFM
Workforce Optimization, WFO
Wrap-Up Time
Automatic Call Distribution, ACD
Interactive Voice Response, IVR
Routing, via API
Routing, Basic
Routing, Predictive
Routing, Skills Based
Digital Channels
Email
Facebook
Inbound Voice
Instagram
Messaging API
Outbound Voice
SMS/Text
Web Chat/Chat Bot
WhatsApp
Agentic Conversational AI
Conversational AI Chat Bots
Interactive Virtual Agents, IVA
Real-time Language Translation
Self Service
Generative AI Call Summary
Generative AI Templated Responses
Agent Assist
Next Best Action
Real-Time Agent Coaching
Sentiment Analysis, Call Recording
Sentiment Analysis, Real-Time
Speech Analytics, Voice
Custom Dashboards
Custom Reports
Historical Reports
Real-Time Dashboards
Reporting & Analytics
Wallboards
Sales Management Performance Software
Cx Software as a Service, SaaS
Customer Relationship Management Platform, CRM
Electronic Health Records, EHR
Service Desk Ticketing System
Business Process Outsourcing, BPO
8×8
CallTower
Cisco
Microsoft Teams
Nextiva
RingCentral
Vonage
Zoom
Athenahealth
Epic
Google Cloud
Google Workspace
Hubspot
Kustomer
Microsoft Dynamics
Microsoft Office 365
Microsoft Outlook
Oracle
Pindrop
Salesforce
ServiceNow
Slack
Sugar
Zendesk
Zoho
Open API for Development
Adtran
Allworx
Avaya
Panasonic
Poly
ShoreTel
VTech
Yealink

Where Five9 is available

Five9 lists the following service areas and regional capabilities: US (Nationwide), Puerto Rico, Australia, Brazil, Canada, China and Mexico. Serviceability for network services is always address-specific, and we check each of your locations before recommending a design.

Compliance and program participation

Five9 reports alignment with or participation in the following standards and programs:

HIPAA
HITRUST
ISO 27001
PCI
SOC 2
Hospitality

Strengths we consider when recommending Five9

Gartner Recognized for CCaaS

How to get Five9 pricing through Connectivity Counsel

Tell us what you need. Share your locations, current services and goals by phone or through the quote form.
We qualify and quote. We confirm availability with Five9 and request pricing, along with quotes from comparable providers so you can judge value.
You compare and decide. We explain the differences in plain language, including contract terms and service level agreements.
We manage the order. We coordinate paperwork, installation and escalations, and remain your contact after the service is live.

Related services

Learn more about the solution areas where Five9 is an option:

Alternatives to Five9

Every provider has strengths and gaps. Depending on your requirements, we may also bring you options from Verint, Voice Prompts AI, Vonage, Weave, Zultys, 8×8, Atlas and AudioCodes. Browse the full provider directory.

Connectivity Counsel is an independent advisor. Five9 and its product names are trademarks of their respective owner, used here only to identify the provider.

Frequently asked questions

What does Five9 offer?

Five9 offers solutions in Contact Center & CX and CX & AI.

Can Connectivity Counsel get me a quote from Five9?

Yes. Call (702) 603-4355 or submit the quote form with your service addresses and requirements. We request pricing from Five9 and from comparable providers so you can compare.

Where is Five9 available?

Five9 lists these service areas: US (Nationwide), Puerto Rico, Australia, Brazil, Canada, China and Mexico. Availability for network services depends on the exact address, which we verify for you.

Will I pay more for Five9 if I order through an advisor?

No. You contract with and pay Five9 directly at the provider's own pricing. Connectivity Counsel is compensated by the provider, so there is no advisory fee added to your bill.

Is Connectivity Counsel owned by or affiliated with Five9?

No. Connectivity Counsel is an independent advisory firm that works with more than 230 providers and recommends the one that fits your needs.