Atlas

Considering Atlas for your business? Atlas offers solutions across Contact Center & CX and CX & AI. Connectivity Counsel gives you an independent view of where Atlas fits, obtains pricing on your behalf and manages the order from quote to installation, at no cost to you.

What Atlas is best known for

Among the providers we work with, Atlas is most often shortlisted for the following:

• Agentic Conversational AI
• Virtual Agents

Atlas products, services and capabilities

The lists below summarize the solutions, features and supported platforms available from Atlas, grouped by category. Availability can depend on location and contract, so we confirm the details for your specific sites during quoting.

Contact Center & CX

• Contact Center, CCaaS
• Contact Center + BYOC
• Bill Customers Based on Licenses
• Bill Customers Based on Usage/Minutes
• 8×8
• Asterisk
• Avaya
• Broadsoft
• Cisco
• Clarity Connect
• Five9
• Genesys
• GoTo
• Intermedia
• Metaswitch
• NetSapiens
• NICE
• RingCentral
• Talkdesk
• Telax
• UJET
• Vonage
• Webex
• Zoom
• Zultys
• Proprietary
• Inbound Voice
• Messaging API
• SMS/Text
• WhatsApp
• Agentic Conversational AI
• AI Receptionist
• Conversational AI Chat Bots
• Interactive Virtual Agents, IVA
• Self Service
• Generative AI Automated Dispositions

Managed Services

• AI Implementation
• Virtual Receptionist, Answering Service

Where Atlas is available

Atlas lists the following service areas and regional capabilities: US (Nationwide), International, CAN Currency Billing, Canadian Data Residency, French Speaking Customer Service, Offices in Canada and PIPEDA Compliant. Serviceability for network services is always address-specific, and we check each of your locations before recommending a design.

Who Atlas typically serves

Atlas most commonly serves small businesses and midmarket businesses. Industries where it is frequently selected include healthcare and professional services.

Strengths we consider when recommending Atlas

• Able to Bill Customers in Foreign Currencies
• Strong with Multi-location

How to get Atlas pricing through Connectivity Counsel

1. Tell us what you need. Share your locations, current services and goals by phone or through the quote form.
2. We qualify and quote. We confirm availability with Atlas and request pricing, along with quotes from comparable providers so you can judge value.
3. You compare and decide. We explain the differences in plain language, including contract terms and service level agreements.
4. We manage the order. We coordinate paperwork, installation and escalations, and remain your contact after the service is live.

Related services

Learn more about the solution areas where Atlas is an option:

• Business Messaging and CPaaS
• Contact Center as a Service (CCaaS)
• Conversational AI and Virtual Agents

Alternatives to Atlas

Every provider has strengths and gaps. Depending on your requirements, we may also bring you options from TNS, TPx, UJET, Ultatel, Uplift Global, Verint, Voice Prompts AI and Vonage. Browse the full provider directory.

Connectivity Counsel is an independent advisor. Atlas and its product names are trademarks of their respective owner, used here only to identify the provider.