Business messaging and communications platform as a service (CPaaS) add SMS, MMS, voice and verification features to your applications and customer workflows.
Who business Messaging and CPaaS is best for
This service is a strong fit for businesses that text customers for appointments, alerts, marketing or two-factor authentication. The right provider and design depend on your locations, applications and tolerance for downtime, which is where an independent comparison pays off.
What to evaluate before you buy
- 10DLC and toll-free registration
- Deliverability and throughput
- API and integration options
- Consent and opt-out compliance
How Connectivity Counsel helps
We begin with your requirements rather than a product. Our advisors document your sites and goals, identify which providers can deliver business Messaging and CPaaS at your addresses, gather pricing, and present the options in a consistent format. We then support the contract, the installation and any escalation afterward. There is no charge to you for this work.
Providers we represent for business Messaging and CPaaS
69 providers in our portfolio list capabilities in this area. They include:
- Retarus
- 2talk
- 8×8
- Access One
- Astound Business Solutions
- Atlas
- AudioCodes
- Broadvoice
- CallRevu
- CallTower
- CBTS
- CCI Network Services
- COEO Solutions
- CommandLink
- CompassMSP
- Dialpad
- EarthLink
- Fidium
- FirstComm
- FirstLight
- Five9
- Front
- Fusion Connect
- Genesys
- GigTel
- GoTo
- Gryphon.ai
- Hawaiian Telcom
- Impact Networking
- Infobip
- Intermedia
- Kore.ai
- Kustomer
- Lingo
- Managed Solution
- MetTel
- Mindsight
- Net2Phone
- Nextiva
- NHC
- NICE
- NTT Cloud
- Observe.AI
- Ooma
- Powernet
- PS Lightwave
- Pure IP
- RingCentral
Additional providers are available. See the full directory or ask an advisor.
Related voice and collaboration services
- Unified Communications as a Service (UCaaS)
- Hosted PBX and Business VoIP
- SIP Trunking
- POTS Line Replacement
- Microsoft Teams Voice
- Video Conferencing and Collaboration
- Cloud Fax
Industries that rely on business Messaging and CPaaS
Frequently asked questions
What is business Messaging and CPaaS?
Business messaging and communications platform as a service (CPaaS) add SMS, MMS, voice and verification features to your applications and customer workflows.
How much does business Messaging and CPaaS cost?
Pricing depends on your locations, capacity or user counts, contract term and the provider. Connectivity Counsel gathers quotes from multiple providers for your exact requirements so you can compare real numbers instead of list prices.
How do I choose a provider for business Messaging and CPaaS?
Compare providers on 10DLC and toll-free registration, deliverability and throughput and API and integration options. An independent advisor can run that comparison for you and explain the trade-offs.
How long does it take to implement business Messaging and CPaaS?
Timelines range from a few days for cloud and wireless services to several months where network construction is required. We give you a realistic schedule for each option before you sign and track the installation afterward.
Does it cost anything to use Connectivity Counsel for business Messaging and CPaaS?
No. Connectivity Counsel does not charge clients for advisory, quoting or ordering support. Providers compensate us when you choose their service, and you pay the provider directly under the provider's own contract and pricing.
Is Connectivity Counsel tied to a single provider?
No. Connectivity Counsel is an independent advisor with a portfolio of more than 230 providers. Recommendations are based on your addresses, requirements, budget and timeline, and we show you competing options side by side.