GoTo Business Services, Pricing and Quotes

Considering GoTo for your business? GoTo offers solutions across Contact Center & CX, CX & AI and UC & Collaboration. Connectivity Counsel gives you an independent view of where GoTo fits, obtains pricing on your behalf and manages the order from quote to installation, at no cost to you.

GoTo products, services and capabilities

The lists below summarize the solutions, features and supported platforms available from GoTo, grouped by category. Availability can depend on location and contract, so we confirm the details for your specific sites during quoting.

Contact Center & CX

Contact Center, CCaaS
International Contact Center
International DIDs
International Number Porting
International Origination
International Termination
Contact Center + BYOC
Bill Customers Based on Licenses
Bill Customers Based on Usage/Minutes
Professional Installation Available
Provide Automated Order Updates
Assign Dedicated Project Manager for All Sales
Assign Dedicated Project Manager by Request or by Deal Size
Phones/Equipment for Rent
Phones/Equipment for Lease-to-Own
Phones/Equipment for Purchase
Bring Your Own Device, BYOD
Microsoft Teams Certified
CX Platform
GoTo
Proprietary
CX Features
Ability To Build/Change Call Flows
Agent State or Presence
Artificial Intelligence (AI) Overlay
Browser-based Application
Browser-based Softphone
Call Queueing
Call Recording
Call Recording Redaction for Compliance
Call Recording Storage
Call Transcription
Callback Queueing
Campaigns
Chat Bot
Chat Bot Transcription
Co-Browsing
Customer Surveys
Dashboard Alerts for Supervisors
Disposition Codes
Email Queueing
Integration, CRM/ERP
Integration, SSO
Live Web Chat
Live Web Chat Queueing
Live Web Chat Transcription
Mobile App
Monitor, Whisper, Barge
Multi-lingual Application
Multi-lingual IVR
Online Admin Portal
Outbound Dialer, Progressive
Performance Management for Employees
Position In Queue Announcement
Screen Capture
SMS
SMS Queuing
SMS Transcription
Social Media Queueing
Stir/Shaken
UCaaS Direct Integration
UCaaS Overlay
Voicemail
Workforce Management, WFM
Workforce Optimization, WFO
Wrap-Up Time
Automatic Call Distribution, ACD
Interactive Voice Response, IVR
Routing, via API
Routing, Basic
Routing, Predictive
Routing, Skills Based
Email
Facebook
Instagram
SMS/Text
Web Chat/Chat Bot
WhatsApp
AI Receptionist
Generative AI Call Summary
Sentiment Analysis, Call Recording
Sentiment Analysis, Real-Time
Custom Dashboards
Custom Reports
Real-Time Dashboards
Reporting & Analytics
Wallboards
Customer Relationship Management Platform, CRM
Service Desk Ticketing System
Microsoft Teams
CX App Integrations
Dentrix
Google Cloud
Hubspot
Microsoft Dynamics
Microsoft Office 365
Microsoft Outlook
Salesforce
Slack
Zendesk
Zoho
Open API for Development
Phones/Handsets
Adtran
Cisco
Panasonic
Poly
VTech
Yealink
Will Work With Other Phones Not Yet Certified

Managed Services

IT Support, Helpdesk

Mobility, IoT and AI

Mobile Device Management, MDM

Network & Voice

SIP Trunks
SIP + BYOB
International SIP Trunks
US Toll Free Numbers

UC & Collaboration

Unified Communications, UCaaS
International UCaaS
International DIDs
International Number Porting
UC Solutions + BYOB
Professional Installation Available
Phones/Equipment for Free
Phones/Equipment for Rent
Phones/Equipment for Lease-to-Own
Phones/Equipment for Purchase
Bring Your Own Device, BYOD
Proprietary
Audio Conferencing
Audio Conferencing (standalone)
Call Flip
Call Forwarding
Call Path Sharing
Call Queueing
Chat Client, Instant Messaging
E911 Direct Location Routing
Electronic Fax, eFax
Electronic Fax, eFax (standalone)
File Sharing
Key System Emulation
MMS
Mobile App
Omnichannel via Facebook
Omnichannel via Instagram
Omnichannel via SMS/Text
Omnichannel via Web Chat
Online Admin Portal
Presence
SMS
SMS Short Codes
Vanity Toll Free
Video Conferencing
Video Conferencing (standalone)
Web Chat
Microsoft Call2Teams Enabled
Microsoft Teams Direct Routing
GoToMeeting
Audio Transcription
Breakout Rooms
Chat
Password to Enter
Polls
Recording to Cloud
Recording to Device
Screensharing
Virtual Events
Waiting Room to Enter
Webinar Livestream, Webcast
Webinar Registration Page
Whiteboards, Annotate
UC App Integrations
Dentrix
Google G-Suite
Hubspot
Microsoft Dynamics
Microsoft Office 365
Microsoft Outlook
Microsoft Teams
Redtail
Salesforce
Slack
Zendesk
Zoho
Open API (for 3rd party development)
UC Compatible Phones/Handsets
Adtran
Cisco
Mitel
Panasonic
Poly
Yealink
Will Work With Other Phones Not Yet Certified

Where GoTo is available

GoTo lists the following service areas and regional capabilities: US (Nationwide), Puerto Rico, US Virgin Islands, Australia, Brazil, Canada, England, France, Germany, Italy, Mexico, Netherlands, Spain, CAN Currency Billing, Offices in Canada and PIPEDA Compliant. Serviceability for network services is always address-specific, and we check each of your locations before recommending a design.

Compliance and program participation

GoTo reports alignment with or participation in the following standards and programs:

HIPAA
SLED
SOC 2
SOC 3
TIPS
E-Rate

Who GoTo typically serves

GoTo most commonly serves small businesses and midmarket businesses. Industries where it is frequently selected include automotive, education, healthcare and legal.

Strengths we consider when recommending GoTo

Gartner Recognized for UCaaS

How to get GoTo pricing through Connectivity Counsel

Tell us what you need. Share your locations, current services and goals by phone or through the quote form.
We qualify and quote. We confirm availability with GoTo and request pricing, along with quotes from comparable providers so you can judge value.
You compare and decide. We explain the differences in plain language, including contract terms and service level agreements.
We manage the order. We coordinate paperwork, installation and escalations, and remain your contact after the service is live.

Related services

Learn more about the solution areas where GoTo is an option:

Alternatives to GoTo

Every provider has strengths and gaps. Depending on your requirements, we may also bring you options from Front, Fusion Connect, Genesys, GigTel, Gryphon.ai, Hiya, Infobip and Intermedia. Browse the full provider directory.

Connectivity Counsel is an independent advisor. GoTo and its product names are trademarks of their respective owner, used here only to identify the provider.

Frequently asked questions

What does GoTo offer?

GoTo offers solutions in Contact Center & CX, CX & AI and UC & Collaboration.

Can Connectivity Counsel get me a quote from GoTo?

Yes. Call (702) 603-4355 or submit the quote form with your service addresses and requirements. We request pricing from GoTo and from comparable providers so you can compare.

Where is GoTo available?

GoTo lists these service areas: US (Nationwide), Puerto Rico, US Virgin Islands, Australia, Brazil, Canada, England, France, Germany, Italy, Mexico, Netherlands, Spain, CAN Currency Billing, Offices in Canada and PIPEDA Compliant. Availability for network services depends on the exact address, which we verify for you.

Will I pay more for GoTo if I order through an advisor?

No. You contract with and pay GoTo directly at the provider's own pricing. Connectivity Counsel is compensated by the provider, so there is no advisory fee added to your bill.

Is Connectivity Counsel owned by or affiliated with GoTo?

No. Connectivity Counsel is an independent advisory firm that works with more than 230 providers and recommends the one that fits your needs.