Considering Front for your business? Front offers solutions across Contact Center & CX and CX & AI. Connectivity Counsel gives you an independent view of where Front fits, obtains pricing on your behalf and manages the order from quote to installation, at no cost to you.
What Front is best known for
Among the providers we work with, Front is most often shortlisted for the following:
- Service Desk Ticketing System
- Copilot
- Agent Assist
- CX Platform
Front products, services and capabilities
The lists below summarize the solutions, features and supported platforms available from Front, grouped by category. Availability can depend on location and contract, so we confirm the details for your specific sites during quoting.
Contact Center & CX
- Bill Customers Based on Licenses
- Bill Customers Based on Usage/Minutes
- Professional Installation Available
- Assign Dedicated Project Manager by Request or by Deal Size
- Proprietary
- Browser-based Application
- Chat Bot
- Chat Bot Queuing
- Chat Bot Transcription
- Customer Surveys
- Dashboard Alerts for Supervisors
- Email Queueing
- Integration, CRM/ERP
- Integration, SSO
- Live Web Chat
- Live Web Chat Queueing
- Live Web Chat Transcription
- Mobile App
- Online Admin Portal
- Performance Management for Employees
- SMS
- SMS Queuing
- Social Media Queueing
- UCaaS Direct Integration
- Virtual Agents
- Workforce Optimization, WFO
- Digital Channels
- Messaging API
- Telegram
- SMS/Text
- Web Chat/Chat Bot
- Conversational AI Chat Bots
- Interactive Virtual Agents, IVA
- Self Service
- Generative AI Templated Responses
- Agent Assist
- Copilot
- Next Best Action
- Playbooks
- Real-Time Agent Coaching
- Business Intelligence
- Custom Dashboards
- Custom Reports
- Historical Reports
- Real-Time Dashboards
- Reporting & Analytics
- Wallboards
- Knowledge Base, KB
- Knowledge Management Platform, KMS
- Knowledge Management, KM
- Cx Software as a Service, SaaS
- Service Desk Ticketing System
- RingCentral
- Google Cloud
- Hubspot
- Microsoft Outlook
- Salesforce
- Slack
- Zoho
- Open API for Development
Where Front is available
Front lists the following service areas and regional capabilities: US (Nationwide), Australia, Canada, England and Ireland. Serviceability for network services is always address-specific, and we check each of your locations before recommending a design.
Compliance and program participation
Front reports alignment with or participation in the following standards and programs:
Who Front typically serves
Front most commonly serves midmarket businesses and enterprise businesses. Industries where it is frequently selected include finance, logistics, manufacturing, professional services and travel.
Strengths we consider when recommending Front
- Experienced Sales Engineers
- Strong with Compliance
- Strong with Multi-location
How to get Front pricing through Connectivity Counsel
- Tell us what you need. Share your locations, current services and goals by phone or through the quote form.
- We qualify and quote. We confirm availability with Front and request pricing, along with quotes from comparable providers so you can judge value.
- You compare and decide. We explain the differences in plain language, including contract terms and service level agreements.
- We manage the order. We coordinate paperwork, installation and escalations, and remain your contact after the service is live.
Related services
Learn more about the solution areas where Front is an option:
- Unified Communications as a Service (UCaaS)
- Hosted PBX and Business VoIP
- Business Messaging and CPaaS
- Conversational AI and Virtual Agents
- Workforce Optimization
- Managed IT Services
Alternatives to Front
Every provider has strengths and gaps. Depending on your requirements, we may also bring you options from Kustomer, Liminal, Net2Phone, Nextiva, NICE, Observe.AI, Ooma and Outsource Consultants. Browse the full provider directory.
Connectivity Counsel is an independent advisor. Front and its product names are trademarks of their respective owner, used here only to identify the provider.
Frequently asked questions
What does Front offer?
Front offers solutions in Contact Center & CX and CX & AI, and is best known for service desk ticketing system, copilot, agent assist and cx platform.
Can Connectivity Counsel get me a quote from Front?
Yes. Call (702) 603-4355 or submit the quote form with your service addresses and requirements. We request pricing from Front and from comparable providers so you can compare.
Where is Front available?
Front lists these service areas: US (Nationwide), Australia, Canada, England and Ireland. Availability for network services depends on the exact address, which we verify for you.
Will I pay more for Front if I order through an advisor?
No. You contract with and pay Front directly at the provider's own pricing. Connectivity Counsel is compensated by the provider, so there is no advisory fee added to your bill.
Is Connectivity Counsel owned by or affiliated with Front?
No. Connectivity Counsel is an independent advisory firm that works with more than 230 providers and recommends the one that fits your needs.