NICE Business Services, Pricing and Quotes

Connectivity Counsel represents NICE as part of a portfolio of more than 230 providers. NICE focuses on Contact Center & CX and CX & AI, and our advisors help you decide whether it is the right fit, then handle quoting, contracts and implementation support without charging you a fee.

What NICE is best known for

Among the providers we work with, NICE is most often shortlisted for the following:

Contact Center, CCaaS
Workforce Management, WFM
Web Chat/Chat Bot

NICE products, services and capabilities

The lists below summarize the solutions, features and supported platforms available from NICE, grouped by category. Availability can depend on location and contract, so we confirm the details for your specific sites during quoting.

Cloud Computing

Cloud Assessment & Optimization
Cloud Environment Optimization
Cloud Migration
Software as a Service, SaaS
Data Security and Encryption
Multi-Tenant
Multi-Tenant Solutions

Contact Center & CX

Contact Center, CCaaS
International Contact Center
International DIDs
International Number Porting
International Origination
International Termination
International Toll Free
Contact Center + BYOC
Bill Customers Based on Licenses
Bill Customers Based on Usage/Minutes
Professional Installation Available
Provide Automated Order Updates
Phones/Equipment for Purchase
Bring Your Own Device, BYOD
Microsoft Teams Certified
CX Platform
NICE
CX Features
Ability To Build/Change Call Flows
Agent Client Type
Agent Scripts Or Scripting
Agent State or Presence
Architecture, Microservices
Architecture, Server Clusters
Artificial Intelligence (AI) Overlay
Automatic Call Backs
Branded Caller ID
Browser-based Application
Browser-based Softphone
Call Queueing
Call Recording
Call Recording Redaction for Compliance
Call Recording Storage
Call Transcription
Callback Queueing
Campaigns
Chat Bot
Chat Bot Queuing
Chat Bot Transcription
Co-Browsing
Customer Surveys
Dashboard Alerts for Supervisors
Disposition Codes
Email Queueing
Gamification for Employees
Integration, CRM/ERP
Integration, SSO
Live Web Chat
Live Web Chat Queueing
Live Web Chat Transcription
Mobile App
Monitor, Whisper, Barge
Multi-lingual Application
Multi-lingual Chat Bots
Multi-lingual IVR
Online Admin Portal
Outbound Dialer, Power
Outbound Dialer, Predictive
Outbound Dialer, Progressive
Performance Management for Employees
Position In Queue Announcement
Screen Capture
Short Duration Dialer Traffic
SMS
SMS Queuing
SMS Transcription
Social Media Queueing
Stir/Shaken
UCaaS Direct Integration
UCaaS Overlay
Virtual Agents
Voice Authentication
Voicemail
Workforce Management, WFM
Workforce Optimization, WFO
Wrap-Up Time
Automatic Call Distribution, ACD
Interactive Voice Response, IVR
Routing, via API
Routing, Basic
Routing, Predictive
Routing, Skills Based
Digital Channels
Email
Facebook
Inbound Voice
Instagram
Line
Messaging API
MMS
Outbound Voice
RCS
Telegram
SMS/Text
Web Chat/Chat Bot
WhatsApp
Agentic Conversational AI
Conversational AI Chat Bots
Interactive Virtual Agents, IVA
Real-time Accent Neutralization
Real-time Language Translation
Real-time Noise Cancelling
Self Service
Generative AI Call Summary
Generative AI Templated Responses
Agent Assist
Copilot
Next Best Action
Real-Time Agent Coaching
Sentiment Analysis, Call Recording
Sentiment Analysis, Real-Time
Speech Analytics, Voice
Business Intelligence
Custom Dashboards
Custom Reports
Historical Reports
Real-Time Dashboards
Reporting & Analytics
Wallboards
AI Readiness Assessments
Knowledge Base, KB
Knowledge Management Platform, KMS
Knowledge Management, KM
Cx Software as a Service, SaaS
Service Desk Ticketing System
8×8
Microsoft Teams
RingCentral
Zoom
Google Cloud
Google Workspace
Hubspot
Kustomer
Microsoft Dynamics
Microsoft Office 365
Oracle
Salesforce
ServiceNow
Slack
Sugar
Zendesk
Open API for Development
Poly

Managed Services

Bullseye Routing
Helpdesk – 24x7x365
Helpdesk – After Hours
Helpdesk – Business Hours
Hubspot
Kustomer
Microsoft Dynamics
Salesforce
Zendesk
Oracle Cloud ERP
SAP

Network & Voice

Digital Phone Lines
SIP Trunks
US Toll Free Numbers
International Toll Free Numbers

UC & Collaboration

Unified Communications, UCaaS
International UCaaS
International DIDs
International Number Porting
International Origination
International Termination
International Toll Free
3CX
Audio Conferencing
Call Forwarding
Call Path Sharing
Call Queueing
Chat Client, Instant Messaging
E911 Direct Location Routing
Electronic Fax, eFax
File Sharing
Mobile App
Online Admin Portal
Presence
SMS
Video Conferencing

Where NICE is available

NICE lists the following service areas and regional capabilities: US (Nationwide), Puerto Rico, International, Australia, Brazil, Canada, England, France, Germany, Hong Kong, India, Ireland, Italy, Japan, Mexico, Netherlands, Philippines, Singapore, South Korea, Spain, Switzerland, United Arab Emirates, CAN Currency Billing, Canadian Data Residency and Offices in Canada. Serviceability for network services is always address-specific, and we check each of your locations before recommending a design.

Compliance and program participation

NICE reports alignment with or participation in the following standards and programs:

FedRAMP
HIPAA
HITRUST
ISO 27001
PCI
SLED
SOC 2
E-Rate

Who NICE typically serves

NICE most commonly serves midmarket businesses and enterprise businesses. Industries where it is frequently selected include finance, healthcare, insurance and retail.

Strengths we consider when recommending NICE

Experienced Sales Engineers
Gartner Recognized for CCaaS
Strong with Compliance

How to get NICE pricing through Connectivity Counsel

Tell us what you need. Share your locations, current services and goals by phone or through the quote form.
We qualify and quote. We confirm availability with NICE and request pricing, along with quotes from comparable providers so you can judge value.
You compare and decide. We explain the differences in plain language, including contract terms and service level agreements.
We manage the order. We coordinate paperwork, installation and escalations, and remain your contact after the service is live.

Related services

Learn more about the solution areas where NICE is an option:

Alternatives to NICE

Every provider has strengths and gaps. Depending on your requirements, we may also bring you options from AudioCodes, Broadvoice, CallRevu, CallTower, CBTS, Dialpad, eGain and Five9. Browse the full provider directory.

Connectivity Counsel is an independent advisor. NICE and its product names are trademarks of their respective owner, used here only to identify the provider.

Frequently asked questions

What does NICE offer?

NICE offers solutions in Contact Center & CX and CX & AI, and is best known for contact center, ccaas, workforce management, wfm and web chat/chat bot.

Can Connectivity Counsel get me a quote from NICE?

Yes. Call (702) 603-4355 or submit the quote form with your service addresses and requirements. We request pricing from NICE and from comparable providers so you can compare.

Where is NICE available?

NICE lists these service areas: US (Nationwide), Puerto Rico, International, Australia, Brazil, Canada, England, France, Germany, Hong Kong, India, Ireland, Italy, Japan, Mexico, Netherlands, Philippines, Singapore, South Korea, Spain, Switzerland, United Arab Emirates, CAN Currency Billing, Canadian Data Residency and Offices in Canada. Availability for network services depends on the exact address, which we verify for you.

Will I pay more for NICE if I order through an advisor?

No. You contract with and pay NICE directly at the provider's own pricing. Connectivity Counsel is compensated by the provider, so there is no advisory fee added to your bill.

Is Connectivity Counsel owned by or affiliated with NICE?

No. Connectivity Counsel is an independent advisory firm that works with more than 230 providers and recommends the one that fits your needs.