AudioCodes Business Services, Pricing and Quotes

AudioCodes is a technology provider with solutions in Contact Center & CX and UC & Collaboration. Connectivity Counsel is an independent advisor that helps businesses evaluate, price and order AudioCodes services, and compare them with competing options, at no cost to the client.

What AudioCodes is best known for

Among the providers we work with, AudioCodes is most often shortlisted for the following:

Contact Center, CCaaS
Microsoft Teams Direct Routing

AudioCodes products, services and capabilities

The lists below summarize the solutions, features and supported platforms available from AudioCodes, grouped by category. Availability can depend on location and contract, so we confirm the details for your specific sites during quoting.

Contact Center & CX

Contact Center, CCaaS
International Contact Center
International DIDs
International Number Porting
International Origination
International Termination
International Toll Free
Contact Center + BYOC
Bill Customers Based on Usage/Minutes
Professional Installation Available
Provide Automated Order Updates
Assign Dedicated Project Manager for All Sales
Assign Dedicated Project Manager by Request or by Deal Size
Phones/Equipment for Rent
Phones/Equipment for Lease-to-Own
Phones/Equipment for Purchase
Bring Your Own Device, BYOD
Microsoft Teams Certified
Proprietary
CX Features
Ability To Build/Change Call Flows
Agent Client Type
Agent Scripts Or Scripting
Agent State or Presence
Architecture, Microservices
Architecture, Server Clusters
Artificial Intelligence (AI) Overlay
Automatic Call Backs
Automatic Call Distribution, ACD
Browser-based Application
Browser-based Softphone
Call Queueing
Call Recording
Call Recording Redaction for Compliance
Call Recording Storage
Call Transcription
Callback Queueing
Campaigns
Custom Reports
Custom Dashboards
Dashboard Alerts for Supervisors
Disposition Codes
Integration, CRM/ERP
Integration, SSO
Interactive Voice Response, IVR
Mobile App
Monitor, Whisper, Barge
Multi-lingual Application
Multi-lingual IVR
Email
SMS/Text
Online Admin Portal
Real-Time Dashboards
Reporting & Analytics
Routing, Basic
Routing, Predictive
Routing, Skills Based
Routing, via API
Screen Capture
SMS
Stir/Shaken
UCaaS Direct Integration
UCaaS Overlay
Virtual Agents
Voice Authentication
Voicemail
Wallboards
Wrap-Up Time
Interactive Virtual Agents, IVA
Generative AI Call Summary
Sentiment Analysis, Call Recording
Sentiment Analysis, Real-Time
Speech Analytics, Voice
Microsoft Teams
Bullhorn
ConnectWise
Microsoft Dynamics
Microsoft Office 365
Microsoft Outlook
Salesforce
ServiceNow
Slack
Sugar
Zendesk
Zoho
Open API for Development
Adtran
Allworx
Avaya
Cisco
Panasonic
Poly
ShoreTel
VTech
Yealink
Will Work With Other Phones Not Yet Certified

UC & Collaboration

Unified Communications, UCaaS
International UCaaS
International DIDs
International Number Porting
International Origination
International Termination
International Toll Free
UC Solutions + Bandwidth
UC Solutions + BYOB
Professional Installation Available
Phones/Equipment for Free
Phones/Equipment for Rent
Phones/Equipment for Lease-to-Own
Phones/Equipment for Purchase
Bring Your Own Device, BYOD
Microsoft Teams
Audio Conferencing
Audio Conferencing (standalone)
Call Flip
Call Forwarding
Call Path Sharing
Call Queueing
Chat Client, Instant Messaging
E911 Direct Location Routing
Electronic Fax, eFax
Electronic Fax, eFax (standalone)
File Sharing
MMS
MMS (standalone)
Mobile App
Omnichannel via Email
Omnichannel via Web Chat
Online Admin Portal
Presence
SMS
Vanity Toll Free
Video Conferencing
Video Conferencing (standalone)
Web Chat
Microsoft Cloud Solutions Provider
Microsoft Call2Teams Enabled
Microsoft Teams Direct Routing
Microsoft Teams Operator Connect
Offer native Microsoft Teams voice deployments
Audio Transcription
Breakout Rooms
Chat
Password to Enter
Polls
Recording to Cloud
Recording to Device
Screensharing
Virtual Events
Waiting Room to Enter
Webinar Livestream, Webcast
Webinar Registration Page
Whiteboards, Annotate
Bullhorn
ConnectWise
Dentrix
Google Cloud
Google G-Suite
Hubspot
Microsoft Dynamics
Microsoft Office 365
Microsoft Outlook
NetSuite
Oracle
Pipedrive
Redtail
RPM
Salesforce
Slack
Sugar
Zendesk
Zoho
Open API (for 3rd party development)
Adtran
Allworx
Avaya
Cisco
Mitel
Panasonic
Poly
ShoreTel
VTech
Yealink
Will Work With Other Phones Not Yet Certified

Where AudioCodes is available

AudioCodes lists the following service areas and regional capabilities: US (Nationwide). Serviceability for network services is always address-specific, and we check each of your locations before recommending a design.

Compliance and program participation

AudioCodes reports alignment with or participation in the following standards and programs:

HIPAA

Who AudioCodes typically serves

AudioCodes most commonly serves midmarket businesses and enterprise businesses. Industries where it is frequently selected include education, finance, manufacturing and retail.

Strengths we consider when recommending AudioCodes

Strong with International
Strong with Multi-location

How to get AudioCodes pricing through Connectivity Counsel

Tell us what you need. Share your locations, current services and goals by phone or through the quote form.
We qualify and quote. We confirm availability with AudioCodes and request pricing, along with quotes from comparable providers so you can judge value.
You compare and decide. We explain the differences in plain language, including contract terms and service level agreements.
We manage the order. We coordinate paperwork, installation and escalations, and remain your contact after the service is live.

Related services

Learn more about the solution areas where AudioCodes is an option:

Alternatives to AudioCodes

Every provider has strengths and gaps. Depending on your requirements, we may also bring you options from eGain, Five9, Front, Fusion Connect, Genesys, GigTel, GoTo and Gryphon.ai. Browse the full provider directory.

Connectivity Counsel is an independent advisor. AudioCodes and its product names are trademarks of their respective owner, used here only to identify the provider.

Frequently asked questions

What does AudioCodes offer?

AudioCodes offers solutions in Contact Center & CX and UC & Collaboration, and is best known for contact center, ccaas and microsoft teams direct routing.

Can Connectivity Counsel get me a quote from AudioCodes?

Yes. Call (702) 603-4355 or submit the quote form with your service addresses and requirements. We request pricing from AudioCodes and from comparable providers so you can compare.

Where is AudioCodes available?

AudioCodes lists these service areas: US (Nationwide). Availability for network services depends on the exact address, which we verify for you.

Will I pay more for AudioCodes if I order through an advisor?

No. You contract with and pay AudioCodes directly at the provider's own pricing. Connectivity Counsel is compensated by the provider, so there is no advisory fee added to your bill.

Is Connectivity Counsel owned by or affiliated with AudioCodes?

No. Connectivity Counsel is an independent advisory firm that works with more than 230 providers and recommends the one that fits your needs.