GigTel

Connectivity Counsel represents GigTel as part of a portfolio of more than 230 providers. GigTel focuses on Contact Center & CX and UC & Collaboration, and our advisors help you decide whether it is the right fit, then handle quoting, contracts and implementation support without charging you a fee.

What GigTel is best known for

Among the providers we work with, GigTel is most often shortlisted for the following:

• Unified Communications, UCaaS

GigTel products, services and capabilities

The lists below summarize the solutions, features and supported platforms available from GigTel, grouped by category. Availability can depend on location and contract, so we confirm the details for your specific sites during quoting.

Contact Center & CX

• Contact Center, CCaaS
• International Contact Center
• International DIDs
• International Number Porting
• International Origination
• International Termination
• International Toll Free
• Contact Center + BYOC
• Bill Customers Based on Licenses
• Bill Customers Based on Usage/Minutes
• Assign Dedicated Project Manager for All Sales
• Phones/Equipment for Rent
• Phones/Equipment for Lease-to-Own
• Phones/Equipment for Purchase
• Bring Your Own Device, BYOD
• CX Platform
• NetSapiens
• Ability To Build/Change Call Flows
• Agent Client Type
• Agent State or Presence
• Architecture, Server Clusters
• Automatic Call Backs
• Automatic Call Distribution, ACD
• Browser-based Application
• Browser-based Softphone
• Call Queueing
• Call Recording
• Call Recording Redaction for Compliance
• Call Recording Storage
• Custom Reports
• Custom Dashboards
• Dashboard Alerts for Supervisors
• Disposition Codes
• Integration, CRM/ERP
• Integration, SSO
• Interactive Voice Response, IVR
• Mobile App
• Monitor, Whisper, Barge
• Multi-lingual Application
• Multi-lingual IVR
• Online Admin Portal
• Performance Management for Employees
• Position In Queue Announcement
• Real-Time Dashboards
• Reporting & Analytics
• Routing, Basic
• Routing, Skills Based
• Short Duration Dialer Traffic
• SMS
• SMS Transcription
• Stir/Shaken
• UCaaS Direct Integration
• UCaaS Overlay
• Voicemail
• Wallboards
• Wrap-Up Time
• Microsoft Teams
• ConnectWise
• Hubspot
• Microsoft Dynamics
• Microsoft Office 365
• Microsoft Outlook
• Oracle
• Pipedrive
• RPM
• Salesforce
• Sugar
• Zendesk
• Zoho
• Adtran
• Poly
• ShoreTel
• Yealink
• Will Work With Other Phones Not Yet Certified

UC & Collaboration

• Unified Communications, UCaaS
• International UCaaS
• International DIDs
• International Number Porting
• International Origination
• International Termination
• International Toll Free
• UC Solutions + BYOB
• Phones/Equipment for Free
• Phones/Equipment for Rent
• Phones/Equipment for Lease-to-Own
• Phones/Equipment for Purchase
• Bring Your Own Device, BYOD
• NetSapiens
• Audio Conferencing
• Audio Conferencing (standalone)
• Call Flip
• Call Forwarding
• Call Path Sharing
• Call Queueing
• Chat Client, Instant Messaging
• E911 Direct Location Routing
• Electronic Fax, eFax
• Electronic Fax, eFax (standalone)
• File Sharing
• Key System Emulation
• MMS
• Mobile App
• Online Admin Portal
• Presence
• SMS
• Vanity Toll Free
• Video Conferencing
• Video Conferencing (standalone)
• Web Chat
• Microsoft Call2Teams Enabled
• Microsoft Teams Direct Routing
• Chat
• Password to Enter
• Recording to Cloud
• Recording to Device
• Screensharing
• Virtual Events
• Waiting Room to Enter
• Webinar Livestream, Webcast
• Webinar Registration Page
• ConnectWise
• Hubspot
• Microsoft Dynamics
• Microsoft Office 365
• Microsoft Outlook
• Microsoft Teams
• NetSuite
• Pipedrive
• Redtail
• RPM
• Salesforce
• Sugar
• Zendesk
• Zoho
• Adtran
• Poly
• ShoreTel
• Yealink
• Will Work With Other Phones Not Yet Certified

Where GigTel is available

GigTel lists the following service areas and regional capabilities: US (Nationwide) and Canada. Serviceability for network services is always address-specific, and we check each of your locations before recommending a design.

Compliance and program participation

GigTel reports alignment with or participation in the following standards and programs:

• HIPAA

Who GigTel typically serves

GigTel most commonly serves small businesses and midmarket businesses. Industries where it is frequently selected include automotive, education, government, healthcare and real estate.

Strengths we consider when recommending GigTel

• Competitive Pricing
• Project Manager Assigned for All Sales
• U.S. Based Customer Support

How to get GigTel pricing through Connectivity Counsel

1. Tell us what you need. Share your locations, current services and goals by phone or through the quote form.
2. We qualify and quote. We confirm availability with GigTel and request pricing, along with quotes from comparable providers so you can judge value.
3. You compare and decide. We explain the differences in plain language, including contract terms and service level agreements.
4. We manage the order. We coordinate paperwork, installation and escalations, and remain your contact after the service is live.

Related services

Learn more about the solution areas where GigTel is an option:

• Unified Communications as a Service (UCaaS)
• Hosted PBX and Business VoIP
• Microsoft Teams Voice
• Video Conferencing and Collaboration
• Cloud Fax
• Business Messaging and CPaaS
• Contact Center as a Service (CCaaS)

Alternatives to GigTel

Every provider has strengths and gaps. Depending on your requirements, we may also bring you options from 8×8, Atlas, AudioCodes, Broadvoice, CallRevu, CallTower, CBTS and Dialpad. Browse the full provider directory.

Connectivity Counsel is an independent advisor. GigTel and its product names are trademarks of their respective owner, used here only to identify the provider.