Considering CallTower for your business? CallTower offers solutions across Contact Center & CX, Network & Voice and UC & Collaboration. Connectivity Counsel gives you an independent view of where CallTower fits, obtains pricing on your behalf and manages the order from quote to installation, at no cost to you.
CallTower products, services and capabilities
The lists below summarize the solutions, features and supported platforms available from CallTower, grouped by category. Availability can depend on location and contract, so we confirm the details for your specific sites during quoting.
Cloud Computing
- Microsoft 365 Licenses
Contact Center & CX
- Contact Center, CCaaS
- International Contact Center
- International DIDs
- International Number Porting
- International Origination
- International Termination
- International Toll Free
- Contact Center + Bandwidth
- Contact Center + BYOC
- Bill Customers Based on Licenses
- Bill Customers Based on Usage/Minutes
- Professional Installation Available
- Provide Automated Order Updates
- Assign Dedicated Project Manager for All Sales
- Assign Dedicated Project Manager by Request or by Deal Size
- Phones/Equipment for Rent
- Phones/Equipment for Lease-to-Own
- Phones/Equipment for Purchase
- Bring Your Own Device, BYOD
- Microsoft Teams Certified
- CX Platform
- Cisco
- Five9
- Genesys
- Intermedia
- Metaswitch
- Talkdesk
- Telax
- Webex
- Zoom
- CX Features
- Ability To Build/Change Call Flows
- Agent Client Type
- Agent Scripts Or Scripting
- Agent State or Presence
- Architecture, Microservices
- Architecture, Server Clusters
- Artificial Intelligence (AI) Overlay
- Automatic Call Backs
- Browser-based Application
- Browser-based Softphone
- Call Queueing
- Call Recording
- Call Recording Redaction for Compliance
- Call Recording Storage
- Call Transcription
- Callback Queueing
- Campaigns
- Chat Bot
- Chat Bot Queuing
- Chat Bot Transcription
- Co-Browsing
- Customer Surveys
- Dashboard Alerts for Supervisors
- Disposition Codes
- Email Queueing
- Gamification for Employees
- Integration, CRM/ERP
- Integration, SSO
- Live Web Chat
- Live Web Chat Queueing
- Live Web Chat Transcription
- Mobile App
- Monitor, Whisper, Barge
- Multi-lingual Application
- Multi-lingual Chat Bots
- Multi-lingual IVR
- Online Admin Portal
- Outbound Dialer, Power
- Outbound Dialer, Predictive
- Outbound Dialer, Progressive
- Performance Management for Employees
- Position In Queue Announcement
- Screen Capture
- Short Duration Dialer Traffic
- SMS
- SMS Queuing
- SMS Transcription
- Social Media Queueing
- Stir/Shaken
- UCaaS Direct Integration
- UCaaS Overlay
- Video Queueing
- Virtual Agents
- Voice Authentication
- Workforce Management, WFM
- Workforce Optimization, WFO
- Wrap-Up Time
- Automatic Call Distribution, ACD
- Interactive Voice Response, IVR
- Routing, via API
- Routing, Basic
- Routing, Predictive
- Routing, Skills Based
- SMS/Text
- Web Chat/Chat Bot
- Conversational AI Chat Bots
- Interactive Virtual Agents, IVA
- Generative AI Call Summary
- Real-Time Agent Coaching
- Sentiment Analysis, Call Recording
- Sentiment Analysis, Real-Time
- Speech Analytics, Voice
- Custom Dashboards
- Custom Reports
- Real-Time Dashboards
- Reporting & Analytics
- Wallboards
- Customer Relationship Management Platform, CRM
- Service Desk Ticketing System
- CallTower
- Microsoft Teams
- CX App Integrations
- Bullhorn
- ConnectWise
- Dentrix
- Google Cloud
- Google Workspace
- Hubspot
- Kustomer
- Microsoft Dynamics
- Microsoft Office 365
- Microsoft Outlook
- Oracle
- Pipedrive
- RPM
- Salesforce
- ServiceNow
- Slack
- Sugar
- Zendesk
- Zoho
- Phones/Handsets
- Poly
- VTech
- Yealink
Network & Voice
- Dedicated Fiber
- DS1
- EoC
- MPLS, VPLS, ELAN
- PRI
- TDM PRI
- SIP Trunks
- SIP + Bandwidth
- SIP + BYOB
- E911 SIP Direct Location Routing
- International SIP Trunks
- International SIP Origination
- International SIP Termination
- US Toll Free Numbers
- International Toll Free Numbers
SD-WAN
- SD-WAN
- SD-WAN + BYOB
- SD-WAN Platform
- Aryaka
- Bigleaf Networks
- SD-WAN Features
- Links Redundancy, Active-Active
- Proactive Monitoring & Ticketing
- Read & Write Access
- Routing, Cloud-Based
- Virtual IP
UC & Collaboration
- Unified Communications, UCaaS
- International UCaaS
- International DIDs
- International Number Porting
- International Origination
- International Termination
- International Toll Free
- UC Solutions + BYOB
- Professional Installation Available
- Phones/Equipment for Rent
- Phones/Equipment for Lease-to-Own
- Phones/Equipment for Purchase
- Bring Your Own Device, BYOD
- UC Platform
- Cisco
- Metaswitch
- Microsoft Teams
- Webex
- Zoom
- UC Features
- Call Flip
- Call Forwarding
- Call Path Sharing
- Call Queueing
- Chat Client, Instant Messaging
- E911 Direct Location Routing
- Electronic Fax, eFax
- Electronic Fax, eFax (standalone)
- Electronic Signature, eSign
- File Sharing
- Free DIDs Per Line
- MMS
- MMS (standalone)
- Mobile App
- Omnichannel via Email
- Omnichannel via Facebook
- Omnichannel via Instagram
- Omnichannel via SMS/Text
- Omnichannel via Web Chat
- Omnichannel via Whatsapp
- Online Admin Portal
- Presence
- SMS
- SMS (standalone)
- Vanity Toll Free
- Video Conferencing
- Video Conferencing (standalone)
- Web Chat
- Microsoft Cloud Solutions Provider
- Microsoft Teams Direct Routing
- Microsoft Teams Operator Connect
- Offer native Microsoft Teams voice deployments
- Audio Transcription
- Breakout Rooms
- Chat
- Password to Enter
- Polls
- Recording to Cloud
- Recording to Device
- Screensharing
- Virtual Events
- Waiting Room to Enter
- Webinar Livestream, Webcast
- Webinar Registration Page
- Whiteboards, Annotate
- UC App Integrations
- Bullhorn
- ConnectWise
- Dentrix
- Google Cloud
- Google G-Suite
- Hubspot
- Microsoft Dynamics
- Microsoft Office 365
- Microsoft Outlook
- NetSuite
- Oracle
- Pipedrive
- Redtail
- RPM
- Salesforce
- Slack
- Sugar
- Zendesk
- Zoho
- Open API (for 3rd party development)
- UC Compatible Phones/Handsets
- Panasonic
- Poly
- VTech
- Yealink
Where CallTower is available
CallTower lists the following service areas and regional capabilities: US (Nationwide), Puerto Rico, Australia, Brazil, Canada, China, England, Germany, Hong Kong, India, Japan, Mexico, Philippines, Singapore, South Korea, CAN Currency Billing and Offices in Canada. Serviceability for network services is always address-specific, and we check each of your locations before recommending a design.
Compliance and program participation
CallTower reports alignment with or participation in the following standards and programs:
Who CallTower typically serves
CallTower most commonly serves small businesses and midmarket businesses.
Strengths we consider when recommending CallTower
- Experienced Sales Engineers
- Strong with International
- Strong with Multi-location
How to get CallTower pricing through Connectivity Counsel
- Tell us what you need. Share your locations, current services and goals by phone or through the quote form.
- We qualify and quote. We confirm availability with CallTower and request pricing, along with quotes from comparable providers so you can judge value.
- You compare and decide. We explain the differences in plain language, including contract terms and service level agreements.
- We manage the order. We coordinate paperwork, installation and escalations, and remain your contact after the service is live.
Related services
Learn more about the solution areas where CallTower is an option:
- Dedicated Internet Access
- Ethernet Private Line
- MPLS
- SD-WAN
- Unified Communications as a Service (UCaaS)
- Hosted PBX and Business VoIP
- SIP Trunking
- Microsoft Teams Voice
- Video Conferencing and Collaboration
- Cloud Fax
- Business Messaging and CPaaS
- Contact Center as a Service (CCaaS)
- Conversational AI and Virtual Agents
- Workforce Optimization
Alternatives to CallTower
Every provider has strengths and gaps. Depending on your requirements, we may also bring you options from Uplift Global, Verint, Voice Prompts AI, Vonage, Weave, Zultys, 8×8 and Atlas. Browse the full provider directory.
Connectivity Counsel is an independent advisor. CallTower and its product names are trademarks of their respective owner, used here only to identify the provider.
Frequently asked questions
What does CallTower offer?
CallTower offers solutions in Contact Center & CX, Network & Voice and UC & Collaboration.
Can Connectivity Counsel get me a quote from CallTower?
Yes. Call (702) 603-4355 or submit the quote form with your service addresses and requirements. We request pricing from CallTower and from comparable providers so you can compare.
Where is CallTower available?
CallTower lists these service areas: US (Nationwide), Puerto Rico, Australia, Brazil, Canada, China, England, Germany, Hong Kong, India, Japan, Mexico, Philippines, Singapore, South Korea, CAN Currency Billing and Offices in Canada. Availability for network services depends on the exact address, which we verify for you.
Will I pay more for CallTower if I order through an advisor?
No. You contract with and pay CallTower directly at the provider's own pricing. Connectivity Counsel is compensated by the provider, so there is no advisory fee added to your bill.
Is Connectivity Counsel owned by or affiliated with CallTower?
No. Connectivity Counsel is an independent advisory firm that works with more than 230 providers and recommends the one that fits your needs.