Weave

Considering Weave for your business? Weave offers solutions across Contact Center & CX. Connectivity Counsel gives you an independent view of where Weave fits, obtains pricing on your behalf and manages the order from quote to installation, at no cost to you.

What Weave is best known for

Among the providers we work with, Weave is most often shortlisted for the following:

• Cx Software as a Service, SaaS
• Generative AI Templated Responses
• AI Receptionist
• Reporting & Analytics
• Payment Collections

Weave products, services and capabilities

The lists below summarize the solutions, features and supported platforms available from Weave, grouped by category. Availability can depend on location and contract, so we confirm the details for your specific sites during quoting.

Contact Center & CX

• Professional Installation Available
• Assign Dedicated Project Manager for All Sales
• Phones/Equipment for Rent
• Phones/Equipment for Purchase
• Proprietary
• Ability To Build/Change Call Flows
• Agent State or Presence
• Call Queueing
• Call Recording
• Call Transcription
• Campaigns
• Integration, SSO
• Mobile App
• Online Admin Portal
• Reputation Management
• SMS
• Voicemail
• Interactive Voice Response, IVR
• Routing, Basic
• MMS
• SMS/Text
• Agentic Conversational AI
• AI Receptionist
• Conversational AI Chat Bots
• Interactive Virtual Agents, IVA
• Self Service
• Generative AI Automated Dispositions
• Generative AI Call Summary
• Generative AI Templated Responses
• Sentiment Analysis, Call Recording
• Speech Analytics, Voice
• Business Intelligence
• Historical Reports
• Real-Time Dashboards
• Reporting & Analytics
• Electronic Health Records, EHR
• Athenahealth
• Dentrix
• eClinicalWorks
• Yealink

Managed Services

• Credit Card Processing
• Payment Processing

UC & Collaboration

• Unified Communications, UCaaS
• Phones/Equipment for Rent
• Phones/Equipment for Purchase
• Proprietary
• Call Forwarding
• Call Path Sharing
• Call Queueing
• E911 Direct Location Routing
• Electronic Fax, eFax
• File Sharing
• MMS
• Mobile App
• Payment Collections
• SMS
• Yealink

Where Weave is available

Weave lists the following service areas and regional capabilities: US (Nationwide), Canada, CAN Currency Billing and Offices in Canada. Serviceability for network services is always address-specific, and we check each of your locations before recommending a design.

Compliance and program participation

Weave reports alignment with or participation in the following standards and programs:

• HIPAA

Who Weave typically serves

Weave most commonly serves small businesses and midmarket businesses. Industries where it is frequently selected include healthcare.

Strengths we consider when recommending Weave

• Strong with Compliance
• Strong with Multi-location

How to get Weave pricing through Connectivity Counsel

1. Tell us what you need. Share your locations, current services and goals by phone or through the quote form.
2. We qualify and quote. We confirm availability with Weave and request pricing, along with quotes from comparable providers so you can judge value.
3. You compare and decide. We explain the differences in plain language, including contract terms and service level agreements.
4. We manage the order. We coordinate paperwork, installation and escalations, and remain your contact after the service is live.

Related services

Learn more about the solution areas where Weave is an option:

• Unified Communications as a Service (UCaaS)
• Hosted PBX and Business VoIP
• Cloud Fax
• Business Messaging and CPaaS
• Conversational AI and Virtual Agents
• Workforce Optimization

Alternatives to Weave

Every provider has strengths and gaps. Depending on your requirements, we may also bring you options from 8×8, Atlas, AudioCodes, Broadvoice, CallRevu, CallTower, CBTS and Dialpad. Browse the full provider directory.

Connectivity Counsel is an independent advisor. Weave and its product names are trademarks of their respective owner, used here only to identify the provider.