Dialpad

Dialpad is a technology provider with solutions in Contact Center & CX, CX & AI and UC & Collaboration. Connectivity Counsel is an independent advisor that helps businesses evaluate, price and order Dialpad services, and compare them with competing options, at no cost to the client.

What Dialpad is best known for

Among the providers we work with, Dialpad is most often shortlisted for the following:

• Contact Center, CCaaS
• Video Conferencing
• Call Transcription
• Sentiment Analysis, Real-Time
• Real-Time Agent Coaching

Dialpad products, services and capabilities

The lists below summarize the solutions, features and supported platforms available from Dialpad, grouped by category. Availability can depend on location and contract, so we confirm the details for your specific sites during quoting.

Contact Center & CX

• Contact Center, CCaaS
• International Contact Center
• International DIDs
• International Number Porting
• International Origination
• International Termination
• International Toll Free
• Contact Center + BYOC
• Bill Customers Based on Licenses
• Bill Customers Based on Usage/Minutes
• Professional Installation Available
• Provide Automated Order Updates
• Assign Dedicated Project Manager by Request or by Deal Size
• Phones/Equipment for Rent
• Phones/Equipment for Lease-to-Own
• Phones/Equipment for Purchase
• Bring Your Own Device, BYOD
• Microsoft Teams Certified
• Proprietary
• Ability To Build/Change Call Flows
• Agent Client Type
• Agent Scripts Or Scripting
• Agent State or Presence
• Architecture, Microservices
• Architecture, Server Clusters
• Artificial Intelligence (AI) Overlay
• Automatic Call Backs
• Browser-based Application
• Browser-based Softphone
• Call Queueing
• Call Recording
• Call Recording Redaction for Compliance
• Call Recording Storage
• Call Transcription
• Callback Queueing
• Campaigns
• Chat Bot
• Chat Bot Queuing
• Chat Bot Transcription
• Customer Surveys
• Dashboard Alerts for Supervisors
• Disposition Codes
• Email Queueing
• Gamification for Employees
• Integration, CRM/ERP
• Integration, SSO
• Live Web Chat
• Live Web Chat Queueing
• Live Web Chat Transcription
• Mobile App
• Monitor, Whisper, Barge
• Multi-lingual Application
• Multi-lingual Chat Bots
• Multi-lingual IVR
• Online Admin Portal
• Outbound Dialer, Power
• Outbound Dialer, Predictive
• Outbound Dialer, Progressive
• Performance Management for Employees
• Position In Queue Announcement
• Reputation Management
• Screen Capture
• SMS
• SMS Queuing
• SMS Transcription
• Social Media Queueing
• Stir/Shaken
• UCaaS Direct Integration
• UCaaS Overlay
• Virtual Agents
• Voice Authentication
• Voicemail
• Workforce Management, WFM
• Workforce Optimization, WFO
• Wrap-Up Time
• Automatic Call Distribution, ACD
• Interactive Voice Response, IVR
• Routing, via API
• Routing, Basic
• Routing, Predictive
• Routing, Skills Based
• Email
• Facebook
• Instagram
• SMS/Text
• Web Chat/Chat Bot
• WhatsApp
• AI Receptionist
• Conversational AI Chat Bots
• Interactive Virtual Agents, IVA
• Real-time Noise Cancelling
• Generative AI Call Summary
• Real-Time Agent Coaching
• Sentiment Analysis, Call Recording
• Sentiment Analysis, Real-Time
• Speech Analytics, Voice
• Custom Dashboards
• Custom Reports
• Real-Time Dashboards
• Reporting & Analytics
• Wallboards
• Knowledge Management Platform, KMS
• Sales Management Performance Software
• Cx Software as a Service, SaaS
• Customer Relationship Management Platform, CRM
• Service Desk Ticketing System
• Microsoft Teams
• CX App Integrations
• Bullhorn
• ConnectWise
• Google Cloud
• Google Workspace
• Hubspot
• Kustomer
• Microsoft Dynamics
• Microsoft Office 365
• Microsoft Outlook
• Pipedrive
• Salesforce
• ServiceNow
• Slack
• Sugar
• Zendesk
• Zoho
• Open API for Development
• Cisco
• Poly
• Yealink
• Will Work With Other Phones Not Yet Certified

UC & Collaboration

• Unified Communications, UCaaS
• International UCaaS
• International DIDs
• International Number Porting
• International Origination
• International Termination
• International Toll Free
• Professional Installation Available
• Phones/Equipment for Rent
• Phones/Equipment for Lease-to-Own
• Phones/Equipment for Purchase
• Bring Your Own Device, BYOD
• Proprietary
• Audio Conferencing
• Audio Conferencing (standalone)
• Call Flip
• Call Forwarding
• Call Queueing
• Chat Client, Instant Messaging
• E911 Direct Location Routing
• Electronic Fax, eFax
• Electronic Fax, eFax (standalone)
• Free DIDs Per Line
• MMS
• MMS (standalone)
• Mobile App
• Omnichannel via Email
• Omnichannel via Facebook
• Omnichannel via Instagram
• Omnichannel via SMS/Text
• Omnichannel via Web Chat
• Omnichannel via Whatsapp
• Online Admin Portal
• Presence
• SMS
• SMS (standalone)
• SMS Short Codes
• Video Conferencing
• Video Conferencing (standalone)
• Web Chat
• Microsoft Call2Teams Enabled
• Microsoft Teams Direct Routing
• ZOOM
• Audio Transcription
• Chat
• Password to Enter
• Recording to Cloud
• Recording to Device
• Screensharing
• Waiting Room to Enter
• Webinar Livestream, Webcast
• Whiteboards, Annotate
• Bullhorn
• Google Cloud
• Google G-Suite
• Hubspot
• Microsoft Dynamics
• Microsoft Office 365
• Microsoft Outlook
• Microsoft Teams
• Salesforce
• Slack
• Zendesk
• Zoho
• Open API (for 3rd party development)
• Cisco
• Poly
• Yealink
• Will Work With Other Phones Not Yet Certified

Where Dialpad is available

Dialpad lists the following service areas and regional capabilities: US (Nationwide), Puerto Rico, US Virgin Islands, Australia, Brazil, Canada, China, England, Germany, Hong Kong, India, Ireland, Japan, Mexico, Netherlands, Philippines, Singapore, South Korea, Spain, CAN Currency Billing, Canadian Data Residency, French Speaking Customer Service and Offices in Canada. Serviceability for network services is always address-specific, and we check each of your locations before recommending a design.

Compliance and program participation

Dialpad reports alignment with or participation in the following standards and programs:

• HIPAA
• PCI
• SOC 2

Who Dialpad typically serves

Dialpad most commonly serves small businesses and midmarket businesses. Industries where it is frequently selected include finance, healthcare, insurance, legal and logistics.

Strengths we consider when recommending Dialpad

• Experienced Sales Engineers
• Gartner Recognized for UCaaS
• Strong with Compliance
• Strong with Multi-location

How to get Dialpad pricing through Connectivity Counsel

1. Tell us what you need. Share your locations, current services and goals by phone or through the quote form.
2. We qualify and quote. We confirm availability with Dialpad and request pricing, along with quotes from comparable providers so you can judge value.
3. You compare and decide. We explain the differences in plain language, including contract terms and service level agreements.
4. We manage the order. We coordinate paperwork, installation and escalations, and remain your contact after the service is live.

Related services

Learn more about the solution areas where Dialpad is an option:

• Unified Communications as a Service (UCaaS)
• Hosted PBX and Business VoIP
• Microsoft Teams Voice
• Video Conferencing and Collaboration
• Cloud Fax
• Business Messaging and CPaaS
• Contact Center as a Service (CCaaS)
• Conversational AI and Virtual Agents
• Workforce Optimization
• Managed IT Services

Alternatives to Dialpad

Every provider has strengths and gaps. Depending on your requirements, we may also bring you options from Kustomer, Liminal, Net2Phone, Nextiva, NICE, Observe.AI, Ooma and Outsource Consultants. Browse the full provider directory.

Connectivity Counsel is an independent advisor. Dialpad and its product names are trademarks of their respective owner, used here only to identify the provider.