Considering Kustomer for your business? Kustomer offers solutions across Contact Center & CX. Connectivity Counsel gives you an independent view of where Kustomer fits, obtains pricing on your behalf and manages the order from quote to installation, at no cost to you.
What Kustomer is best known for
Among the providers we work with, Kustomer is most often shortlisted for the following:
- Customer Relationship Management Platform, CRM
- Service Desk Ticketing System
Kustomer products, services and capabilities
The lists below summarize the solutions, features and supported platforms available from Kustomer, grouped by category. Availability can depend on location and contract, so we confirm the details for your specific sites during quoting.
Contact Center & CX
- Contact Center, CCaaS
- International Contact Center
- Bill Customers Based on Licenses
- Bill Customers Based on Usage/Minutes
- Professional Installation Available
- Assign Dedicated Project Manager for All Sales
- Bring Your Own Device, BYOD
- Proprietary
- Agent State or Presence
- Architecture, Microservices
- Artificial Intelligence (AI) Overlay
- Automatic Call Distribution, ACD
- Browser-based Application
- Call Queueing
- Call Recording
- Call Recording Storage
- Call Transcription
- Callback Queueing
- Campaigns
- Chat Bot
- Chat Bot Queuing
- Chat Bot Transcription
- Custom Reports
- Customer Surveys
- Custom Dashboards
- Dashboard Alerts for Supervisors
- Disposition Codes
- Email Queueing
- Integration, CRM/ERP
- Integration, SSO
- Interactive Voice Response, IVR
- Live Web Chat
- Live Web Chat Queueing
- Live Web Chat Transcription
- Multi-lingual Application
- Multi-lingual Chat Bots
- Multi-lingual IVR
- SMS/Text
- Web Chat/Chat Bot
- Online Admin Portal
- Real-Time Dashboards
- Reporting & Analytics
- Routing, Basic
- Routing, Skills Based
- SMS
- SMS Queuing
- SMS Transcription
- Social Media Queueing
- UCaaS Direct Integration
- Virtual Agents
- Wallboards
- Wrap-Up Time
- Customer Relationship Management Platform, CRM
- Knowledge Management Platform, KMS
- Service Desk Ticketing System
- Conversational AI Chat Bots
- Interactive Virtual Agents, IVA
- Generative AI Call Summary
- Sentiment Analysis, Call Recording
- Sentiment Analysis, Real-Time
- 8×8
- RingCentral
- Vonage
- Google Workspace
- Hubspot
- Kustomer
- Salesforce
- Slack
- Open API for Development
Where Kustomer is available
Kustomer lists the following service areas and regional capabilities: US (Nationwide) and International. Serviceability for network services is always address-specific, and we check each of your locations before recommending a design.
Compliance and program participation
Kustomer reports alignment with or participation in the following standards and programs:
Who Kustomer typically serves
Kustomer most commonly serves small businesses, midmarket businesses and enterprise businesses. Industries where it is frequently selected include e-commerce, finance, hospitality, retail and travel.
How to get Kustomer pricing through Connectivity Counsel
- Tell us what you need. Share your locations, current services and goals by phone or through the quote form.
- We qualify and quote. We confirm availability with Kustomer and request pricing, along with quotes from comparable providers so you can judge value.
- You compare and decide. We explain the differences in plain language, including contract terms and service level agreements.
- We manage the order. We coordinate paperwork, installation and escalations, and remain your contact after the service is live.
Related services
Learn more about the solution areas where Kustomer is an option:
- Unified Communications as a Service (UCaaS)
- Hosted PBX and Business VoIP
- Business Messaging and CPaaS
- Contact Center as a Service (CCaaS)
- Conversational AI and Virtual Agents
- Workforce Optimization
- Managed IT Services
Alternatives to Kustomer
Every provider has strengths and gaps. Depending on your requirements, we may also bring you options from S-NET (now COEO Solutions), Sanas, Sangoma, Servion, Sestek, Sinch, Talkdesk and Telnyx. Browse the full provider directory.
Connectivity Counsel is an independent advisor. Kustomer and its product names are trademarks of their respective owner, used here only to identify the provider.
Frequently asked questions
What does Kustomer offer?
Kustomer offers solutions in Contact Center & CX, and is best known for customer relationship management platform, crm and service desk ticketing system.
Can Connectivity Counsel get me a quote from Kustomer?
Yes. Call (702) 603-4355 or submit the quote form with your service addresses and requirements. We request pricing from Kustomer and from comparable providers so you can compare.
Where is Kustomer available?
Kustomer lists these service areas: US (Nationwide) and International. Availability for network services depends on the exact address, which we verify for you.
Will I pay more for Kustomer if I order through an advisor?
No. You contract with and pay Kustomer directly at the provider's own pricing. Connectivity Counsel is compensated by the provider, so there is no advisory fee added to your bill.
Is Connectivity Counsel owned by or affiliated with Kustomer?
No. Connectivity Counsel is an independent advisory firm that works with more than 230 providers and recommends the one that fits your needs.