Servion Business Services, Pricing and Quotes

Connectivity Counsel represents Servion as part of a portfolio of more than 230 providers. Servion focuses on Contact Center & CX, Managed Services and UC & Collaboration, and our advisors help you decide whether it is the right fit, then handle quoting, contracts and implementation support without charging you a fee.

What Servion is best known for

Among the providers we work with, Servion is most often shortlisted for the following:

Contact Center, CCaaS
Service Desk Ticketing System
Agentic Conversational AI
Workforce Optimization, WFO
AI Implementation

Servion products, services and capabilities

The lists below summarize the solutions, features and supported platforms available from Servion, grouped by category. Availability can depend on location and contract, so we confirm the details for your specific sites during quoting.

Contact Center & CX

Contact Center, CCaaS
International Contact Center
International DIDs
International Number Porting
Phones/Equipment for Rent
Phones/Equipment for Lease-to-Own
Phones/Equipment for Purchase
Bring Your Own Device, BYOD
Microsoft Teams Certified
Cisco
Genesys
NICE
Webex
Ability To Build/Change Call Flows
Agent Client Type
Agent Scripts Or Scripting
Agent State or Presence
Architecture, Microservices
Architecture, Server Clusters
Artificial Intelligence (AI) Overlay
Automatic Call Backs
Branded Caller ID
Browser-based Application
Browser-based Softphone
Call Queueing
Call Recording
Call Recording Redaction for Compliance
Call Recording Storage
Call Transcription
Callback Queueing
Campaigns
Chat Bot
Chat Bot Queuing
Chat Bot Transcription
Co-Browsing
Customer Surveys
Dashboard Alerts for Supervisors
Disposition Codes
Email Queueing
Gamification for Employees
Integration, CRM/ERP
Integration, SSO
Live Web Chat
Live Web Chat Queueing
Live Web Chat Transcription
Mobile App
Monitor, Whisper, Barge
Multi-lingual Application
Multi-lingual Chat Bots
Multi-lingual IVR
On-Hold Messaging
Online Admin Portal
Outbound Dialer, Power
Outbound Dialer, Predictive
Outbound Dialer, Progressive
Performance Management for Employees
Position In Queue Announcement
Reputation Management
Screen Capture
Short Duration Dialer Traffic
SMS
SMS Queuing
SMS Transcription
Social Media Queueing
Stir/Shaken
UCaaS Direct Integration
UCaaS Overlay
Video Queueing
Virtual Agents
Voice Authentication
Voicemail
Workforce Management, WFM
Workforce Optimization, WFO
Wrap-Up Time
Automatic Call Distribution, ACD
Interactive Voice Response, IVR
Routing, via API
Routing, Basic
Routing, Predictive
Routing, Skills Based
Digital Channels
Email
Facebook
Inbound Voice
Instagram
Messaging API
MMS
Outbound Voice
RCS
WeChat
SMS/Text
Web Chat/Chat Bot
WhatsApp
Agentic Conversational AI
AI Receptionist
Conversational AI Chat Bots
Interactive Virtual Agents, IVA
Self Service
Generative AI Automated Dispositions
Generative AI Call Summary
Agent Assist
Copilot
Next Best Action
Playbooks
Real-Time Agent Coaching
Sentiment Analysis, Call Recording
Sentiment Analysis, Real-Time
Speech Analytics, Voice
Business Intelligence
Custom Dashboards
Custom Reports
Historical Reports
Real-Time Dashboards
Reporting & Analytics
Wallboards
Microsoft Teams
Athenahealth
Bullhorn
ConnectWise
Dentrix
eClinicalWorks
Epic
Hubspot
Microsoft Office 365
NextGen
Oracle
Oracle Health
Pipedrive
Salesforce
ServiceNow
Sugar
Zendesk
Zoho
Avaya
Poly
Yealink

UC & Collaboration

Unified Communications, UCaaS
International UCaaS
International DIDs
International Number Porting
International Origination
International Termination
International Toll Free
Professional Installation Available
Phones/Equipment for Rent
Phones/Equipment for Lease-to-Own
Phones/Equipment for Purchase
Bring Your Own Device, BYOD
Cisco
Microsoft Teams
Webex
Audio Conferencing
Audio Conferencing (standalone)
Call Flip
Call Forwarding
Call Path Sharing
Call Queueing
Chat Client, Instant Messaging
E911 Direct Location Routing
Electronic Fax, eFax
Electronic Fax, eFax (standalone)
Electronic Signature, eSign
File Sharing
Free DIDs Per Line
Key System Emulation
MMS
MMS (standalone)
Mobile App
Omnichannel via Email
Omnichannel via Facebook
Omnichannel via Instagram
Omnichannel via SMS/Text
Omnichannel via Web Chat
Omnichannel via Whatsapp
Online Admin Portal
Payment Collections
Presence
SMS
SMS (standalone)
SMS Short Codes
Vanity Toll Free
Video Conferencing
Video Conferencing (standalone)
Web Chat
Microsoft Teams Direct Routing
Microsoft Teams Operator Connect
Audio Transcription
Breakout Rooms
Chat
Password to Enter
Polls
Recording to Cloud
Recording to Device
Screensharing
Virtual Events
Waiting Room to Enter
Webinar Livestream, Webcast
Webinar Registration Page
Whiteboards, Annotate
Avaya
Poly
Yealink

Where Servion is available

Servion lists the following service areas and regional capabilities: US (Nationwide), Puerto Rico, US Virgin Islands and International. Serviceability for network services is always address-specific, and we check each of your locations before recommending a design.

Who Servion typically serves

Servion most commonly serves midmarket businesses. Industries where it is frequently selected include finance, healthcare, manufacturing and retail.

Strengths we consider when recommending Servion

Experienced Sales Engineers

How to get Servion pricing through Connectivity Counsel

Tell us what you need. Share your locations, current services and goals by phone or through the quote form.
We qualify and quote. We confirm availability with Servion and request pricing, along with quotes from comparable providers so you can judge value.
You compare and decide. We explain the differences in plain language, including contract terms and service level agreements.
We manage the order. We coordinate paperwork, installation and escalations, and remain your contact after the service is live.

Related services

Learn more about the solution areas where Servion is an option:

Alternatives to Servion

Every provider has strengths and gaps. Depending on your requirements, we may also bring you options from Kore.ai, Kustomer, Liminal, Net2Phone, Nextiva, NICE, Observe.AI and Ooma. Browse the full provider directory.

Connectivity Counsel is an independent advisor. Servion and its product names are trademarks of their respective owner, used here only to identify the provider.

Frequently asked questions

What does Servion offer?

Servion offers solutions in Contact Center & CX, Managed Services and UC & Collaboration, and is best known for contact center, ccaas, service desk ticketing system, agentic conversational ai, workforce optimization, wfo and ai implementation.

Can Connectivity Counsel get me a quote from Servion?

Yes. Call (702) 603-4355 or submit the quote form with your service addresses and requirements. We request pricing from Servion and from comparable providers so you can compare.

Where is Servion available?

Servion lists these service areas: US (Nationwide), Puerto Rico, US Virgin Islands and International. Availability for network services depends on the exact address, which we verify for you.

Will I pay more for Servion if I order through an advisor?

No. You contract with and pay Servion directly at the provider's own pricing. Connectivity Counsel is compensated by the provider, so there is no advisory fee added to your bill.

Is Connectivity Counsel owned by or affiliated with Servion?

No. Connectivity Counsel is an independent advisory firm that works with more than 230 providers and recommends the one that fits your needs.