Connectivity Counsel represents Kore.ai as part of a portfolio of more than 230 providers. Kore.ai focuses on Contact Center & CX, and our advisors help you decide whether it is the right fit, then handle quoting, contracts and implementation support without charging you a fee.
What Kore.ai is best known for
Among the providers we work with, Kore.ai is most often shortlisted for the following:
- Conversational AI Chat Bots
- Interactive Virtual Agents, IVA
Kore.ai products, services and capabilities
The lists below summarize the solutions, features and supported platforms available from Kore.ai, grouped by category. Availability can depend on location and contract, so we confirm the details for your specific sites during quoting.
Contact Center & CX
- Contact Center, CCaaS
- International Contact Center
- Bill Customers Based on Usage/Minutes
- Professional Installation Available
- Proprietary
- Ability To Build/Change Call Flows
- Agent Client Type
- Agent Scripts Or Scripting
- Agent State or Presence
- Architecture, Microservices
- Architecture, Server Clusters
- Artificial Intelligence (AI) Overlay
- Automatic Call Backs
- Automatic Call Distribution, ACD
- Browser-based Application
- Browser-based Softphone
- Call Queueing
- Call Recording
- Call Recording Redaction for Compliance
- Call Recording Storage
- Call Transcription
- Callback Queueing
- Campaigns
- Chat Bot
- Chat Bot Queuing
- Chat Bot Transcription
- Custom Reports
- Customer Surveys
- Custom Dashboards
- Dashboard Alerts for Supervisors
- Disposition Codes
- Email Queueing
- Integration, CRM/ERP
- Integration, SSO
- Interactive Voice Response, IVR
- Live Web Chat
- Live Web Chat Queueing
- Live Web Chat Transcription
- Mobile App
- Monitor, Whisper, Barge
- Multi-lingual Application
- Multi-lingual Chat Bots
- Multi-lingual IVR
- SMS/Text
- Web Chat/Chat Bot
- Online Admin Portal
- Outbound Dialer, Power
- Outbound Dialer, Progressive
- Performance Management for Employees
- Position In Queue Announcement
- Real-Time Dashboards
- Reporting & Analytics
- Routing, Basic
- Routing, Predictive
- Routing, Skills Based
- Routing, via API
- Screen Capture
- SMS
- SMS Queuing
- SMS Transcription
- UCaaS Direct Integration
- Virtual Agents
- Wallboards
- Workforce Management, WFM
- Workforce Optimization, WFO
- Wrap-Up Time
- Cx Software as a Service, SaaS
- Conversational AI Chat Bots
- Interactive Virtual Agents, IVA
- Generative AI Call Summary
- Real-Time Agent Coaching
- Sentiment Analysis, Call Recording
- Sentiment Analysis, Real-Time
- Speech Analytics, Voice
- ConnectWise
- Dentrix
- Google Cloud
- Google Workspace
- Hubspot
- Microsoft Dynamics
- Microsoft Office 365
- Microsoft Outlook
- Microsoft Teams
- Oracle
- RPM
- Salesforce
- ServiceNow
- Slack
- Sugar
- Zendesk
- Zoho
- Open API for Development
Where Kore.ai is available
Kore.ai lists the following service areas and regional capabilities: US (Nationwide), International, Australia, Brazil, Canada, China, England, France, Germany, Hong Kong, India, Ireland, Italy, Japan, Mexico, Netherlands, Philippines, Singapore, South Korea, Spain, Switzerland and United Arab Emirates. Serviceability for network services is always address-specific, and we check each of your locations before recommending a design.
Compliance and program participation
Kore.ai reports alignment with or participation in the following standards and programs:
Who Kore.ai typically serves
Kore.ai most commonly serves midmarket businesses and enterprise businesses. Industries where it is frequently selected include finance, healthcare, restaurant, retail and travel.
Strengths we consider when recommending Kore.ai
- Gartner Recognized for Conversational AI
How to get Kore.ai pricing through Connectivity Counsel
- Tell us what you need. Share your locations, current services and goals by phone or through the quote form.
- We qualify and quote. We confirm availability with Kore.ai and request pricing, along with quotes from comparable providers so you can judge value.
- You compare and decide. We explain the differences in plain language, including contract terms and service level agreements.
- We manage the order. We coordinate paperwork, installation and escalations, and remain your contact after the service is live.
Related services
Learn more about the solution areas where Kore.ai is an option:
- Unified Communications as a Service (UCaaS)
- Hosted PBX and Business VoIP
- Business Messaging and CPaaS
- Contact Center as a Service (CCaaS)
- Conversational AI and Virtual Agents
- Workforce Optimization
Alternatives to Kore.ai
Every provider has strengths and gaps. Depending on your requirements, we may also bring you options from Sinch, Talkdesk, Telnyx, TNS, TPx, UJET, Ultatel and Uplift Global. Browse the full provider directory.
Connectivity Counsel is an independent advisor. Kore.ai and its product names are trademarks of their respective owner, used here only to identify the provider.
Frequently asked questions
What does Kore.ai offer?
Kore.ai offers solutions in Contact Center & CX, and is best known for conversational ai chat bots and interactive virtual agents, iva.
Can Connectivity Counsel get me a quote from Kore.ai?
Yes. Call (702) 603-4355 or submit the quote form with your service addresses and requirements. We request pricing from Kore.ai and from comparable providers so you can compare.
Where is Kore.ai available?
Kore.ai lists these service areas: US (Nationwide), International, Australia, Brazil, Canada, China, England, France, Germany, Hong Kong, India, Ireland, Italy, Japan, Mexico, Netherlands, Philippines, Singapore, South Korea, Spain, Switzerland and United Arab Emirates. Availability for network services depends on the exact address, which we verify for you.
Will I pay more for Kore.ai if I order through an advisor?
No. You contract with and pay Kore.ai directly at the provider's own pricing. Connectivity Counsel is compensated by the provider, so there is no advisory fee added to your bill.
Is Connectivity Counsel owned by or affiliated with Kore.ai?
No. Connectivity Counsel is an independent advisory firm that works with more than 230 providers and recommends the one that fits your needs.