Connectivity Counsel represents Ultatel as part of a portfolio of more than 230 providers. Ultatel focuses on Contact Center & CX and UC & Collaboration, and our advisors help you decide whether it is the right fit, then handle quoting, contracts and implementation support without charging you a fee.
What Ultatel is best known for
Among the providers we work with, Ultatel is most often shortlisted for the following:
- Unified Communications, UCaaS
- Artificial Intelligence (AI) Overlay
- Interactive Virtual Agents, IVA
- Microsoft Teams Direct Routing
- Contact Center, CCaaS
Ultatel products, services and capabilities
The lists below summarize the solutions, features and supported platforms available from Ultatel, grouped by category. Availability can depend on location and contract, so we confirm the details for your specific sites during quoting.
Contact Center & CX
- Contact Center, CCaaS
- International Contact Center
- International DIDs
- International Number Porting
- International Origination
- International Termination
- International Toll Free
- Contact Center + BYOC
- Bill Customers Based on Licenses
- Bill Customers Based on Usage/Minutes
- Professional Installation Available
- Provide Automated Order Updates
- Assign Dedicated Project Manager for All Sales
- Assign Dedicated Project Manager by Request or by Deal Size
- Phones/Equipment for Free
- Phones/Equipment for Lease-to-Own
- Phones/Equipment for Purchase
- Bring Your Own Device, BYOD
- Microsoft Teams Certified
- Proprietary
- Ability To Build/Change Call Flows
- Agent Client Type
- Agent State or Presence
- Architecture, Server Clusters
- Artificial Intelligence (AI) Overlay
- Automatic Call Backs
- Automatic Call Distribution, ACD
- Branded Caller ID
- Browser-based Application
- Browser-based Softphone
- Call Queueing
- Call Recording
- Call Recording Storage
- Call Transcription
- Callback Queueing
- Custom Reports
- Disposition Codes
- Integration, CRM/ERP
- Integration, SSO
- Interactive Voice Response, IVR
- Mobile App
- Monitor, Whisper, Barge
- Multi-lingual IVR
- SMS/Text
- Online Admin Portal
- Performance Management for Employees
- Position In Queue Announcement
- Real-Time Dashboards
- Reporting & Analytics
- Routing, Basic
- Routing, Predictive
- Routing, Skills Based
- SMS
- Stir/Shaken
- UCaaS Direct Integration
- Virtual Agents
- Voicemail
- Wallboards
- Wrap-Up Time
- Cx Software as a Service, SaaS
- Customer Relationship Management Platform, CRM
- Conversational AI Chat Bots
- Interactive Virtual Agents, IVA
- Generative AI Call Summary
- Sentiment Analysis, Call Recording
- Sentiment Analysis, Real-Time
- Business Process Outsourcing, BPO
- Offshore Outsourced Call Agents
- Microsoft Teams
- Hubspot
- Microsoft Dynamics
- Pipedrive
- Salesforce
- Zendesk
- Zoho
- Cisco
- Panasonic
- Poly
- Yealink
- Will Work With Other Phones Not Yet Certified
Cybersecurity
- Microsoft MFA
- Proprietary
Network & Voice
- Free Installation on All Sales
- US Toll Free Numbers
- International Toll Free Numbers
UC & Collaboration
- Unified Communications, UCaaS
- International UCaaS
- International DIDs
- International Number Porting
- International Origination
- International Termination
- International Toll Free
- UC Solutions + BYOB
- Professional Installation Available
- Phones/Equipment for Free
- Phones/Equipment for Lease-to-Own
- Phones/Equipment for Purchase
- Bring Your Own Device, BYOD
- Proprietary
- Audio Conferencing
- Audio Conferencing (standalone)
- Call Flip
- Call Forwarding
- Call Queueing
- Chat Client, Instant Messaging
- E911 Direct Location Routing
- Electronic Fax, eFax
- Electronic Fax, eFax (standalone)
- Free DIDs Per Line
- MMS
- Mobile App
- Omnichannel via SMS/Text
- Online Admin Portal
- Presence
- SMS
- Vanity Toll Free
- Video Conferencing
- Microsoft Teams Direct Routing
- Microsoft Teams
- Audio Transcription
- Breakout Rooms
- Chat
- File Sharing
- Password to Enter
- Polls
- Recording to Cloud
- Screensharing
- Waiting Room to Enter
- Webinar Livestream, Webcast
- Whiteboards, Annotate
- Hubspot
- Microsoft Dynamics
- Microsoft Office 365
- Pipedrive
- Property Management Systems
- Salesforce
- Zendesk
- Zoho
- Cisco
- Panasonic
- Poly
- Yealink
- Will Work With Other Phones Not Yet Certified
Where Ultatel is available
Ultatel lists the following service areas and regional capabilities: US (Nationwide) and Canada. Serviceability for network services is always address-specific, and we check each of your locations before recommending a design.
Compliance and program participation
Ultatel reports alignment with or participation in the following standards and programs:
Who Ultatel typically serves
Ultatel most commonly serves small businesses and midmarket businesses. Industries where it is frequently selected include healthcare, legal, manufacturing and nonprofit.
Strengths we consider when recommending Ultatel
- Project Manager Assigned for All Sales
- Strong with Compliance
- U.S. Based Customer Support
How to get Ultatel pricing through Connectivity Counsel
- Tell us what you need. Share your locations, current services and goals by phone or through the quote form.
- We qualify and quote. We confirm availability with Ultatel and request pricing, along with quotes from comparable providers so you can judge value.
- You compare and decide. We explain the differences in plain language, including contract terms and service level agreements.
- We manage the order. We coordinate paperwork, installation and escalations, and remain your contact after the service is live.
Related services
Learn more about the solution areas where Ultatel is an option:
- Unified Communications as a Service (UCaaS)
- Hosted PBX and Business VoIP
- Microsoft Teams Voice
- Video Conferencing and Collaboration
- Cloud Fax
- Business Messaging and CPaaS
- Contact Center as a Service (CCaaS)
- Conversational AI and Virtual Agents
- Workforce Optimization
Alternatives to Ultatel
Every provider has strengths and gaps. Depending on your requirements, we may also bring you options from Outsource Consultants, PolyAI, RingCentral, S-NET (now COEO Solutions), Sanas, Sangoma, Servion and Sestek. Browse the full provider directory.
Connectivity Counsel is an independent advisor. Ultatel and its product names are trademarks of their respective owner, used here only to identify the provider.
Frequently asked questions
What does Ultatel offer?
Ultatel offers solutions in Contact Center & CX and UC & Collaboration, and is best known for unified communications, ucaas, artificial intelligence (ai) overlay, interactive virtual agents, iva, microsoft teams direct routing and contact center, ccaas.
Can Connectivity Counsel get me a quote from Ultatel?
Yes. Call (702) 603-4355 or submit the quote form with your service addresses and requirements. We request pricing from Ultatel and from comparable providers so you can compare.
Where is Ultatel available?
Ultatel lists these service areas: US (Nationwide) and Canada. Availability for network services depends on the exact address, which we verify for you.
Will I pay more for Ultatel if I order through an advisor?
No. You contract with and pay Ultatel directly at the provider's own pricing. Connectivity Counsel is compensated by the provider, so there is no advisory fee added to your bill.
Is Connectivity Counsel owned by or affiliated with Ultatel?
No. Connectivity Counsel is an independent advisory firm that works with more than 230 providers and recommends the one that fits your needs.