Connectivity Counsel represents Sestek as part of a portfolio of more than 230 providers. Sestek focuses on Contact Center & CX, and our advisors help you decide whether it is the right fit, then handle quoting, contracts and implementation support without charging you a fee.
What Sestek is best known for
Among the providers we work with, Sestek is most often shortlisted for the following:
- Interactive Virtual Agents, IVA
- Speech Analytics, Voice
- Real-Time Agent Coaching
Sestek products, services and capabilities
The lists below summarize the solutions, features and supported platforms available from Sestek, grouped by category. Availability can depend on location and contract, so we confirm the details for your specific sites during quoting.
Contact Center & CX
- Professional Installation Available
- Provide Automated Order Updates
- Assign Dedicated Project Manager for All Sales
- Cisco
- Five9
- Genesys
- Talkdesk
- Zoom
- Browser-based Application
- Call Recording
- Call Recording Redaction for Compliance
- Call Recording Storage
- Call Transcription
- Campaigns
- Chat Bot
- Chat Bot Queuing
- Chat Bot Transcription
- Custom Reports
- Customer Surveys
- Custom Dashboards
- Dashboard Alerts for Supervisors
- Disposition Codes
- Gamification for Employees
- Integration, CRM/ERP
- Integration, SSO
- Interactive Voice Response, IVR
- Live Web Chat
- Live Web Chat Queueing
- Live Web Chat Transcription
- Monitor, Whisper, Barge
- Multi-lingual Application
- Multi-lingual Chat Bots
- Multi-lingual IVR
- SMS/Text
- Web Chat/Chat Bot
- Online Admin Portal
- Performance Management for Employees
- Position In Queue Announcement
- Real-Time Dashboards
- Reporting & Analytics
- Routing, via API
- Screen Capture
- SMS Transcription
- Stir/Shaken
- UCaaS Direct Integration
- Virtual Agents
- Voice Authentication
- Workforce Optimization, WFO
- Wrap-Up Time
- Conversational AI Chat Bots
- Interactive Virtual Agents, IVA
- Generative AI Call Summary
- Real-Time Agent Coaching
- Sentiment Analysis, Call Recording
- Sentiment Analysis, Real-Time
- Speech Analytics, Voice
- Microsoft Teams
- Zendesk
- Open API for Development
- Adtran
- Allworx
- Avaya
- Panasonic
- Poly
- ShoreTel
- VTech
- Yealink
- Will Work With Other Phones Not Yet Certified
Where Sestek is available
Sestek lists the following service areas and regional capabilities: US (Nationwide). Serviceability for network services is always address-specific, and we check each of your locations before recommending a design.
Who Sestek typically serves
Sestek most commonly serves midmarket businesses and enterprise businesses. Industries where it is frequently selected include finance, insurance and retail.
Strengths we consider when recommending Sestek
- Strong with Compliance
- Strong with International
How to get Sestek pricing through Connectivity Counsel
- Tell us what you need. Share your locations, current services and goals by phone or through the quote form.
- We qualify and quote. We confirm availability with Sestek and request pricing, along with quotes from comparable providers so you can judge value.
- You compare and decide. We explain the differences in plain language, including contract terms and service level agreements.
- We manage the order. We coordinate paperwork, installation and escalations, and remain your contact after the service is live.
Related services
Learn more about the solution areas where Sestek is an option:
- Unified Communications as a Service (UCaaS)
- Hosted PBX and Business VoIP
- Business Messaging and CPaaS
- Conversational AI and Virtual Agents
- Workforce Optimization
Alternatives to Sestek
Every provider has strengths and gaps. Depending on your requirements, we may also bring you options from 8×8, Atlas, AudioCodes, Broadvoice, CallRevu, CallTower, CBTS and Dialpad. Browse the full provider directory.
Connectivity Counsel is an independent advisor. Sestek and its product names are trademarks of their respective owner, used here only to identify the provider.
Frequently asked questions
What does Sestek offer?
Sestek offers solutions in Contact Center & CX, and is best known for interactive virtual agents, iva, speech analytics, voice and real-time agent coaching.
Can Connectivity Counsel get me a quote from Sestek?
Yes. Call (702) 603-4355 or submit the quote form with your service addresses and requirements. We request pricing from Sestek and from comparable providers so you can compare.
Where is Sestek available?
Sestek lists these service areas: US (Nationwide). Availability for network services depends on the exact address, which we verify for you.
Will I pay more for Sestek if I order through an advisor?
No. You contract with and pay Sestek directly at the provider's own pricing. Connectivity Counsel is compensated by the provider, so there is no advisory fee added to your bill.
Is Connectivity Counsel owned by or affiliated with Sestek?
No. Connectivity Counsel is an independent advisory firm that works with more than 230 providers and recommends the one that fits your needs.