CBTS Business Services, Pricing and Quotes

Considering CBTS for your business? CBTS offers solutions across Contact Center & CX, Cybersecurity, Managed Services, Network & Voice, SD-WAN and UC & Collaboration. Connectivity Counsel gives you an independent view of where CBTS fits, obtains pricing on your behalf and manages the order from quote to installation, at no cost to you.

What CBTS is best known for

Among the providers we work with, CBTS is most often shortlisted for the following:

Managed Detection and Response, MDR
Endpoint Detection and Response, EDR
SD-WAN

CBTS products, services and capabilities

The lists below summarize the solutions, features and supported platforms available from CBTS, grouped by category. Availability can depend on location and contract, so we confirm the details for your specific sites during quoting.

Cloud Computing

Application Development Services
Application Modernization Services
Bill Optimization & Consolidation
Cloud Assessment & Optimization
Cloud Environment Optimization
Cloud Implementation
Microsoft SharePoint Implementation
Cloud Migration
Cloud Readiness Assessment
Virtual Machine Monitoring & Management
Microsoft 365 Licenses
Microsoft Business Apps
Microsoft Business Essentials
Microsoft Business Standard
Microsoft Business Premium
Office 365 E1
Office 365 E3
Office 365 E5
Office 365 ProPlus
Microsoft Office 365 Management
Backup, Data Storage, BaaS
Backup with Cloud Appliances
Backup with Local Appliances
Backup with Special Application Extensions
Disaster Recovery, DRaaS
Fully Managed DRaaS
Co-Managed DRaaS
Self Managed DRaaS
Bundled Backup & DR Services
Backup & DR On-Site Recovery Appliance
File-based Backups
Image-based Backups
Ransomware Security for Backup
Ransomware Security, Immutable Backup
Ransomware Security, Incremental & Versioning
Ransomware Security, Monitoring & Alerting
Ransomware Security, Offline & Airgap Backup
Ransomware Security, Rapid Recovery & Granular Restore
Ransomware Security, Security Encryption
Disaster Recovery for Customer Prem to Cloud
Disaster Recovery for Physical Servers
Disaster Recovery for Virtual Desktops
Disaster Recovery Testing, One-Time Project
Disaster Recovery Testing, Included in Base Offering
DR Testing, Monthly
DR Testing, Quarterly
DR Testing, Semi-Annually
DR Testing, Annually
Replication, Synchronous
Replication, Asynchronous
Replication, VM Snapshot Based
Replication, OS Based
Replication, Hypervisor Based
Will Develop and Document DR Plans for Customers
Commvault
Nutanix
Rubrik
Veeam
Zerto
Azure Recovery
VMware
Bare Metal Servers
Cloud Connect, Direct Connect
Cloud Licensing, Unmanaged
Hypervisors
Infrastructure, IaaS
Managed Hyperscalers
Managed Cloud
Private Cloud
Virtual Data Centers
Anti-Virus, Server-side
Backup, Differential
Backup, Full
Backup, Incremental
Database Administrator Services
DDoS Mitigation
Encryption of Data at Rest, at Storage Array
Encryption of Data at Rest, Software Add-on
Endpoint Detection & Response, Server-side
Firewall
Helpdesk Support
Intrusion Detection System
Intrusion Prevention System
Load Balancer, Global
Load Balancer, Local
Log Management
Operating System Management
Patch Management
AWS
Google Cloud
Microsoft Azure
Unmanaged AWS Licensing
Unmanaged Google Cloud Licensing
Unmanaged Microsoft Azure Licensing
Multi-Tenant Solutions
Shared Compute Solutions
Single-Tenant Solutions
Private Tenant Solutions
IBM Db2
Microsoft SQL
MySQL
Oracle
Microsoft Hyper-V
Nutanix AHV
Managed AWS
Managed Google Cloud
Managed Microsoft Azure
Linux
MacOS
Microsoft Windows (all)
Ubuntu
Windows 8
Windows 10
Windows 11
Cisco
Dell
HP

Contact Center & CX

Contact Center, CCaaS
Contact Center + Bandwidth
Contact Center + BYOC
Bill Customers Based on Licenses
Bill Customers Based on Usage/Minutes
Professional Installation Available
Provide Automated Order Updates
Assign Dedicated Project Manager for All Sales
Assign Dedicated Project Manager by Request or by Deal Size
Phones/Equipment for Free
Phones/Equipment for Rent
Phones/Equipment for Lease-to-Own
Phones/Equipment for Purchase
Bring Your Own Device, BYOD
Microsoft Teams Certified
CX Platform
Avaya
Cisco
Five9
Webex
Proprietary
Ability To Build/Change Call Flows
Agent Client Type
Agent Scripts Or Scripting
Agent State or Presence
Architecture, Microservices
Architecture, Server Clusters
Artificial Intelligence (AI) Overlay
Automatic Call Backs
Automatic Call Distribution, ACD
Browser-based Application
Browser-based Softphone
Call Queueing
Call Recording
Call Recording Redaction for Compliance
Call Recording Storage
Call Transcription
Callback Queueing
Campaigns
Chat Bot
Chat Bot Queuing
Chat Bot Transcription
Co-Browsing
Custom Reports
Customer Surveys
Custom Dashboards
Dashboard Alerts for Supervisors
Disposition Codes
Email Queueing
Gamification for Employees
Integration, CRM/ERP
Integration, SSO
Interactive Voice Response, IVR
Live Web Chat
Live Web Chat Queueing
Live Web Chat Transcription
Mobile App
Monitor, Whisper, Barge
Multi-lingual Application
Multi-lingual Chat Bots
Multi-lingual IVR
Email
Facebook
Instagram
SMS/Text
Web Chat/Chat Bot
WhatsApp
Online Admin Portal
Outbound Dialer, Power
Outbound Dialer, Predictive
Outbound Dialer, Progressive
Performance Management for Employees
Position In Queue Announcement
Real-Time Dashboards
Reporting & Analytics
Reputation Management
Routing, Basic
Routing, Predictive
Routing, Skills Based
Routing, via API
Screen Capture
Short Duration Dialer Traffic
SMS
SMS Queuing
SMS Transcription
Social Media Queueing
Stir/Shaken
UCaaS Direct Integration
UCaaS Overlay
Virtual Agents
Voice Authentication
Voicemail
Wallboards
Workforce Management, WFM
Workforce Optimization, WFO
Wrap-Up Time
Conversational AI Chat Bots
Interactive Virtual Agents, IVA
Generative AI Call Summary
Real-Time Agent Coaching
Sentiment Analysis, Call Recording
Sentiment Analysis, Real-Time
Speech Analytics, Voice
Microsoft Teams
Bullhorn
ConnectWise
Google Cloud
Hubspot
Microsoft Dynamics
Microsoft Office 365
Microsoft Outlook
Oracle
Salesforce
ServiceNow
Zendesk
Open API for Development
Poly
Yealink

Cybersecurity

Dedicated Account Management Available
Proof of Concept for Projects Available
Microsoft Active Directory Integration Available
DNS Security
DDoS Mitigation
Email Security
Endpoint Detection and Response, EDR
Managed Detection and Response, MDR
Extended Detection and Response, XDR
Cloud Firewall, Co-Managed
Cloud Firewall, Fully-Managed
On-Site Firewall, Co-Managed
On-Site Firewall, Fully-Managed
Multi-Factor Authentication, MFA
Patch Management
Penetration Testing, Recurring
Penetration Testing, Standalone
Secure Access Service Edge, SASE
Secure Web Gateway, SWG
Security Awareness Training
Security Information & Event Management, SIEM
Single Sign On, SSO
VPN
Vulnerability Management
Web Filtering
Anonymous Behavioral Monitoring and Alerting
Anti-Virus
Bot Detection & Mitigation
Cloud Access Security Broker, CASB
Compliance as-a-Service
Governance, Risk, Compliance, GRC
Dark Web Monitoring
Data Loss Prevention
Domain Monitoring
Ethical Hacking, Physical
Ethical Hacking, Social Engineering
File Integrity Monitoring
Forensics & Analysis, Internal
Forensics & Analysis, Outsourced
Identity Management Services
Incident Response
Intrusion Detection Services, IDS
Intrusion Prevention Services, IPS
Microsegmentation
Monitoring & Reporting
Phishing Services
Phishing Simulation Campaigns
Ransomware Services
Red/Blue Team Support
Remediation Services
Risk Assessment
Security Assessment & Audit
Security Optimization
Security Policies Consulting
Staff Augmentation Services
Threat & Attack Simulation
Unified Threat Management, UTM
Virtual CISO
Zero Day Services
Zero Trust Network Access
Check Point
Cisco
F5
Fortinet
Palo Alto
Proprietary
Barracuda
Microsoft
Proofpoint
Support Customer Provided Equipment or Licensing
CrowdStrike
SentinelOne
VMware
Juniper
Zscaler
Duo Security
Microsoft MFA
Okta
Ivanti
Rapid7
VeloCloud
KnowBe4
Can Ingest Data from Customer's Own Infrastructure
Can Ingest Data from Platforms Provider Doesn't Manage
LogRhythm
Splunk
Qualys
Tenable
Disaster Recovery, DRaaS
Commvault
Veeam
Zerto

Managed Services

Co-Managed IT Services
Fully Managed IT Services
Application Performance Monitoring
Broadcast Notification
Circuit Monitoring
Cloud Visibility
Configuration Management
Firmware, Software Management
Hardware Monitoring
Hardware, Software CAPEX
Managed WiFi
Captive Portal
Guest WiFi
Network Monitoring
Real-time Monitoring Dashboard
Server Monitoring
Audit & Optimization
Cabling Installation
Cloud Services & Billing
Cost Optimization
Custom App Development
Dev Ops
Device Ordering
NOC Service
Point of Sale Implementation
Point of Sale, Retail
Remote Hands, Temporary Engineer Support
Service Ordering
Smart Hands, Hardware Deployment & Setup
Microsoft Dynamics Management
Microsoft Sharepoint Management
Microsoft Office 365 Management
Salesforce
Aruba Networks
Cisco
Fortinet
Juniper
Intrado
Redsky
Singlewire

Mobility, IoT and AI

Wireless Data Only
IoT Management
AT&T Wireless
Rogers
T-Mobile
Verizon Wireless
Standard SIM
Dual SIM
Primary Wireless Connection
Backup/Failover Wireless Connection
Metered Plans
Unlimited Plans
Speeds Not Throttled Based on Monthly Usage
Bring Your Own Device, BYOD
Camera
Humidity
Lighting
Motion
Temperature

SD-WAN

SD-WAN
International SD-WAN
SD-WAN + Bandwidth
SD-WAN + BYOB
Co-Managed SD-WAN
Fully Managed SD-WAN
Professional Installation Available
Assign Dedicated Project Manager for All Sales
Assign Dedicated Project Manager by Request or by Deal Size
SD-WAN Equipment for Rent
SD-WAN Equipment for Lease-to-Own
SD-WAN Equipment for Purchase
SD-WAN Platform
Cisco Meraki
Palo Alto
VeloCloud
Application Optimization, Application Proxies
Application Optimization, SSL
Application Optimization, TCP
Application Optimization, UDP
Application Optimization, WAN
Content Delivery Network, CDN
Hardware Redundancy, Active-Active
Hardware Redundancy, Active-Passive
Hardware Redundancy, Cold Passive/Standby
Link Aggregation
Links Redundancy, Active-Active
Links Redundancy, Active-Passive
Load Balancing, Inbound
Load Balancing, Internet
Load Balancing, Outbound
Online Admin Portal
Proactive Monitoring & Ticketing
Read & Write Access
Read Only Access
Routing, Application-Aware
Routing, Border Gateway Protocol, BGP
Routing, Cloud-Based
Routing, Deep Packet Inspection
Routing, DNS Proxy
Routing, Open Shortest Path First, OSPF
Routing, Packet Steering
Routing, Policy-Based
Routing, Premise-Based
Routing, Traffic Shaping
Secure Remote Access
Traffic Optimization, Best Path Selection
Traffic Optimization, Forward Error Correction
Traffic Optimization, Packet Duplication
Virtual IP
Cloud Access Security Broker, CASB
Domain Name Server, DNS
Remote Browser Isolation, RBI
Secure Web Gateway, SWG
Virtual Private Network, VPN
Web Application & API Protection, WAAP
Zero Trust Network Access, ZTNA
Amazon Web Services, AWS
Google Cloud, GCP
Microsoft Azure
Oracle
Salesforce

UC & Collaboration

Unified Communications, UCaaS
UC Solutions + Bandwidth
UC Solutions + BYOB
Professional Installation Available
Phones/Equipment for Rent
Phones/Equipment for Lease-to-Own
Phones/Equipment for Purchase
Bring Your Own Device, BYOD
Cisco
Microsoft Teams
Webex
UC Features
Audio Conferencing
Call Flip
Call Forwarding
Call Path Sharing
Call Queueing
Chat Client, Instant Messaging
E911 Direct Location Routing
Electronic Fax, eFax
Electronic Signature, eSign
File Sharing
Free DIDs Per Line
Key System Emulation
MMS
Mobile App
Omnichannel via Email
Omnichannel via Facebook
Omnichannel via Instagram
Omnichannel via SMS/Text
Omnichannel via Web Chat
Online Admin Portal
Presence
SMS
Vanity Toll Free
Video Conferencing
Video Conferencing (standalone)
Web Chat
Microsoft Cloud Solutions Provider
Microsoft Call2Teams Enabled
Microsoft Teams Direct Routing
Microsoft Teams Operator Connect
Offer native Microsoft Teams voice deployments
Audio Transcription
Breakout Rooms
Chat
Password to Enter
Polls
Recording to Cloud
Recording to Device
Screensharing
Virtual Events
Waiting Room to Enter
Webinar Livestream, Webcast
Webinar Registration Page
Whiteboards, Annotate
Bullhorn
Microsoft Dynamics
Microsoft Office 365
Microsoft Outlook
Salesforce
Open API (for 3rd party development)
Poly
Yealink

Where CBTS is available

CBTS lists the following service areas and regional capabilities: US (Nationwide), International, Australia, Brazil, Canada, England, France, Germany, India, Ireland, Italy, Japan, Mexico, Netherlands, Philippines, Singapore, South Korea, Spain, Switzerland and United Arab Emirates. Serviceability for network services is always address-specific, and we check each of your locations before recommending a design.

Compliance and program participation

CBTS reports alignment with or participation in the following standards and programs:

HIPAA
NIST
PCI
SLED
SOC 1
SOC 2
SOC 3

Who CBTS typically serves

CBTS most commonly serves midmarket businesses and enterprise businesses. Industries where it is frequently selected include finance, healthcare, manufacturing and retail.

Strengths we consider when recommending CBTS

Experienced Sales Engineers
Project Manager Assigned for All Sales
Strong with Multi-location
U.S. Based Customer Support

How to get CBTS pricing through Connectivity Counsel

Tell us what you need. Share your locations, current services and goals by phone or through the quote form.
We qualify and quote. We confirm availability with CBTS and request pricing, along with quotes from comparable providers so you can judge value.
You compare and decide. We explain the differences in plain language, including contract terms and service level agreements.
We manage the order. We coordinate paperwork, installation and escalations, and remain your contact after the service is live.

Related services

Learn more about the solution areas where CBTS is an option:

Alternatives to CBTS

Every provider has strengths and gaps. Depending on your requirements, we may also bring you options from TPx, UJET, Ultatel, Uplift Global, Verint, Voice Prompts AI, Vonage and Weave. Browse the full provider directory.

Connectivity Counsel is an independent advisor. CBTS and its product names are trademarks of their respective owner, used here only to identify the provider.

Frequently asked questions

What does CBTS offer?

CBTS offers solutions in Contact Center & CX, Cybersecurity, Managed Services, Network & Voice, SD-WAN and UC & Collaboration, and is best known for managed detection and response, mdr, endpoint detection and response, edr and sd-wan.

Can Connectivity Counsel get me a quote from CBTS?

Yes. Call (702) 603-4355 or submit the quote form with your service addresses and requirements. We request pricing from CBTS and from comparable providers so you can compare.

Where is CBTS available?

CBTS lists these service areas: US (Nationwide), International, Australia, Brazil, Canada, England, France, Germany, India, Ireland, Italy, Japan, Mexico, Netherlands, Philippines, Singapore, South Korea, Spain, Switzerland and United Arab Emirates. Availability for network services depends on the exact address, which we verify for you.

Will I pay more for CBTS if I order through an advisor?

No. You contract with and pay CBTS directly at the provider's own pricing. Connectivity Counsel is compensated by the provider, so there is no advisory fee added to your bill.

Is Connectivity Counsel owned by or affiliated with CBTS?

No. Connectivity Counsel is an independent advisory firm that works with more than 230 providers and recommends the one that fits your needs.