RingCentral

RingCentral is a technology provider with solutions in Contact Center & CX and UC & Collaboration. Connectivity Counsel is an independent advisor that helps businesses evaluate, price and order RingCentral services, and compare them with competing options, at no cost to the client.

What RingCentral is best known for

Among the providers we work with, RingCentral is most often shortlisted for the following:

• Unified Communications, UCaaS
• Video Conferencing
• UC App Integrations

RingCentral products, services and capabilities

The lists below summarize the solutions, features and supported platforms available from RingCentral, grouped by category. Availability can depend on location and contract, so we confirm the details for your specific sites during quoting.

Cloud Computing

• Software as a Service, SaaS

Contact Center & CX

• Contact Center, CCaaS
• International Contact Center
• International DIDs
• International Number Porting
• International Origination
• International Termination
• International Toll Free
• Contact Center + BYOC
• Bill Customers Based on Licenses
• Bill Customers Based on Usage/Minutes
• Professional Installation Available
• Provide Automated Order Updates
• Assign Dedicated Project Manager for All Sales
• Assign Dedicated Project Manager by Request or by Deal Size
• Phones/Equipment for Rent
• Phones/Equipment for Lease-to-Own
• Phones/Equipment for Purchase
• Bring Your Own Device, BYOD
• Microsoft Teams Certified
• CX Platform
• NICE
• Proprietary
• CX Features
• Ability To Build/Change Call Flows
• Agent Client Type
• Agent Scripts Or Scripting
• Agent State or Presence
• Architecture, Microservices
• Architecture, Server Clusters
• Artificial Intelligence (AI) Overlay
• Automatic Call Backs
• Browser-based Application
• Browser-based Softphone
• Call Queueing
• Call Recording
• Call Recording Redaction for Compliance
• Call Recording Storage
• Call Transcription
• Callback Queueing
• Campaigns
• Chat Bot
• Chat Bot Queuing
• Chat Bot Transcription
• Co-Browsing
• Customer Surveys
• Dashboard Alerts for Supervisors
• Disposition Codes
• Email Queueing
• Gamification for Employees
• Integration, CRM/ERP
• Integration, SSO
• Live Web Chat
• Live Web Chat Queueing
• Live Web Chat Transcription
• Mobile App
• Monitor, Whisper, Barge
• Multi-lingual Application
• Multi-lingual Chat Bots
• Multi-lingual IVR
• Online Admin Portal
• Outbound Dialer, Power
• Outbound Dialer, Predictive
• Outbound Dialer, Progressive
• Performance Management for Employees
• Position In Queue Announcement
• Screen Capture
• Short Duration Dialer Traffic
• SMS
• SMS Queuing
• SMS Transcription
• Social Media Queueing
• Stir/Shaken
• UCaaS Direct Integration
• UCaaS Overlay
• Video Queueing
• Virtual Agents
• Voice Authentication
• Voicemail
• Workforce Management, WFM
• Workforce Optimization, WFO
• Wrap-Up Time
• Automatic Call Distribution, ACD
• Interactive Voice Response, IVR
• Routing, via API
• Routing, Basic
• Routing, Predictive
• Routing, Skills Based
• Email
• Facebook
• Instagram
• SMS/Text
• Web Chat/Chat Bot
• WhatsApp
• AI Receptionist
• Conversational AI Chat Bots
• Interactive Virtual Agents, IVA
• Generative AI Call Summary
• Real-Time Agent Coaching
• Sentiment Analysis, Call Recording
• Sentiment Analysis, Real-Time
• Speech Analytics, Voice
• Custom Dashboards
• Custom Reports
• Real-Time Dashboards
• Reporting & Analytics
• Wallboards
• Microsoft Teams
• RingCentral
• Zoom
• CX App Integrations
• Bullhorn
• ConnectWise
• Dentrix
• Google Cloud
• Google Workspace
• Hubspot
• Kustomer
• Microsoft Dynamics
• Microsoft Office 365
• Microsoft Outlook
• Oracle
• Pipedrive
• RPM
• Salesforce
• ServiceNow
• Slack
• Sugar
• Zendesk
• Zoho
• Open API for Development
• Phones/Handsets
• Avaya
• Cisco
• Poly
• VTech
• Yealink

Cybersecurity

• Single Sign On, SSO
• Okta

UC & Collaboration

• Unified Communications, UCaaS
• International DIDs
• International Number Porting
• International Origination
• International Termination
• International Toll Free
• UC Solutions + BYOB
• Professional Installation Available
• Phones/Equipment for Rent
• Phones/Equipment for Lease-to-Own
• Phones/Equipment for Purchase
• Bring Your Own Device, BYOD
• UC Platform
• Proprietary
• UC Features
• Audio Conferencing
• Audio Conferencing (standalone)
• Call Flip
• Call Forwarding
• Call Path Sharing
• Call Queueing
• Chat Client, Instant Messaging
• E911 Direct Location Routing
• Electronic Fax, eFax
• Electronic Fax, eFax (standalone)
• Electronic Signature, eSign
• File Sharing
• Free DIDs Per Line
• Key System Emulation
• MMS
• MMS (standalone)
• Mobile App
• Omnichannel via Email
• Omnichannel via Facebook
• Omnichannel via Instagram
• Omnichannel via SMS/Text
• Omnichannel via Web Chat
• Omnichannel via Whatsapp
• Online Admin Portal
• Presence
• SMS
• SMS (standalone)
• SMS Short Codes
• Vanity Toll Free
• Video Conferencing
• Video Conferencing (standalone)
• Web Chat
• Microsoft Call2Teams Enabled
• Microsoft Teams Direct Routing
• Offer native Microsoft Teams voice deployments
• RingCentral
• ZOOM
• Audio Transcription
• Breakout Rooms
• Chat
• Password to Enter
• Polls
• Recording to Cloud
• Recording to Device
• Screensharing
• Virtual Events
• Waiting Room to Enter
• Webinar Livestream, Webcast
• Webinar Registration Page
• Whiteboards, Annotate
• Bullhorn
• ConnectWise
• Dentrix
• Google Cloud
• Google G-Suite
• Hubspot
• Microsoft Dynamics
• Microsoft Office 365
• Microsoft Outlook
• Microsoft Teams
• NetSuite
• Oracle
• Pipedrive
• Property Management Systems
• Redtail
• RPM
• Salesforce
• Slack
• Sugar
• Zendesk
• Zoho
• Open API (for 3rd party development)
• UC Compatible Phones/Handsets
• Avaya
• Cisco
• Mitel
• Poly
• Yealink

Where RingCentral is available

RingCentral lists the following service areas and regional capabilities: US (Nationwide), Puerto Rico, US Virgin Islands, Australia, Brazil, Canada, China, England, Germany, Hong Kong, India, Japan, Mexico, Philippines, Singapore, South Korea, CAN Currency Billing, French Speaking Customer Service, French Speaking Technical Support and Offices in Canada. Serviceability for network services is always address-specific, and we check each of your locations before recommending a design.

Compliance and program participation

RingCentral reports alignment with or participation in the following standards and programs:

• HIPAA
• ISO 27001
• PCI
• SOC 2
• SOC 3

Who RingCentral typically serves

RingCentral most commonly serves small businesses, midmarket businesses and enterprise businesses. Industries where it is frequently selected include education, finance, government, healthcare and retail.

Strengths we consider when recommending RingCentral

• Gartner Recognized for UCaaS
• Strong with Multi-location

How to get RingCentral pricing through Connectivity Counsel

1. Tell us what you need. Share your locations, current services and goals by phone or through the quote form.
2. We qualify and quote. We confirm availability with RingCentral and request pricing, along with quotes from comparable providers so you can judge value.
3. You compare and decide. We explain the differences in plain language, including contract terms and service level agreements.
4. We manage the order. We coordinate paperwork, installation and escalations, and remain your contact after the service is live.

Related services

Learn more about the solution areas where RingCentral is an option:

• Unified Communications as a Service (UCaaS)
• Hosted PBX and Business VoIP
• Microsoft Teams Voice
• Video Conferencing and Collaboration
• Cloud Fax
• Business Messaging and CPaaS
• Contact Center as a Service (CCaaS)
• Conversational AI and Virtual Agents
• Workforce Optimization
• Zero Trust Network Access

Alternatives to RingCentral

Every provider has strengths and gaps. Depending on your requirements, we may also bring you options from Broadvoice, CallRevu, CallTower, CBTS, Dialpad, eGain, Five9 and Front. Browse the full provider directory.

Connectivity Counsel is an independent advisor. RingCentral and its product names are trademarks of their respective owner, used here only to identify the provider.