Sinch

Sinch is a technology provider with solutions in Contact Center & CX, CX & AI, Network & Voice and UC & Collaboration. Connectivity Counsel is an independent advisor that helps businesses evaluate, price and order Sinch services, and compare them with competing options, at no cost to the client.

Sinch products, services and capabilities

The lists below summarize the solutions, features and supported platforms available from Sinch, grouped by category. Availability can depend on location and contract, so we confirm the details for your specific sites during quoting.

Contact Center & CX

• Contact Center, CCaaS
• International Contact Center
• International DIDs
• International Number Porting
• International Origination
• International Termination
• International Toll Free
• Contact Center + BYOC
• Bill Customers Based on Licenses
• Professional Installation Available
• Assign Dedicated Project Manager by Request or by Deal Size
• Proprietary
• CX Features
• Ability To Build/Change Call Flows
• Agent Scripts Or Scripting
• Agent State or Presence
• Architecture, Server Clusters
• Automatic Call Backs
• Automatic Call Distribution, ACD
• Browser-based Application
• Browser-based Softphone
• Call Queueing
• Call Recording
• Call Recording Storage
• Callback Queueing
• Chat Bot
• Chat Bot Queuing
• Chat Bot Transcription
• Custom Reports
• Customer Surveys
• Custom Dashboards
• Dashboard Alerts for Supervisors
• Disposition Codes
• Email Queueing
• Integration, CRM/ERP
• Integration, SSO
• Interactive Voice Response, IVR
• Live Web Chat
• Live Web Chat Queueing
• Live Web Chat Transcription
• Monitor, Whisper, Barge
• Multi-lingual Application
• Multi-lingual Chat Bots
• Multi-lingual IVR
• Email
• Facebook
• Instagram
• SMS/Text
• Web Chat/Chat Bot
• WhatsApp
• Online Admin Portal
• Outbound Dialer, Power
• Outbound Dialer, Predictive
• Outbound Dialer, Progressive
• Position In Queue Announcement
• Real-Time Dashboards
• Reporting & Analytics
• Routing, Basic
• Routing, Skills Based
• SMS
• SMS Queuing
• SMS Transcription
• Social Media Queueing
• Voicemail
• Wallboards
• Wrap-Up Time
• Conversational AI Chat Bots
• Interactive Virtual Agents, IVA
• Microsoft Dynamics
• Salesforce
• ServiceNow
• Open API for Development
• Phones/Handsets

Managed Services

• E911 Platform (standalone)
• Proprietary

Network & Voice

• SIP Trunks
• SIP + BYOB
• E911 SIP Direct Location Routing
• International SIP Origination
• International SIP Termination
• US Toll Free Numbers
• International Toll Free Numbers

UC & Collaboration

• Unified Communications, UCaaS
• UC Solutions + BYOB
• Phones/Equipment for Rent
• Phones/Equipment for Purchase
• Bring Your Own Device, BYOD
• Broadsoft
• Audio Conferencing
• Call Flip
• Call Forwarding
• Call Path Sharing
• Call Queueing
• Chat Client, Instant Messaging
• E911 Direct Location Routing
• Electronic Fax, eFax
• Electronic Fax, eFax (standalone)
• File Sharing
• Free DIDs Per Line
• Key System Emulation
• MMS (standalone)
• Mobile App
• Online Admin Portal
• Presence
• SMS
• SMS (standalone)
• Video Conferencing
• Microsoft Teams Direct Routing
• Microsoft Teams Operator Connect
• Webex
• Breakout Rooms
• Chat
• Polls
• Recording to Cloud
• Recording to Device
• Screensharing
• Webinar Livestream, Webcast
• Whiteboards, Annotate
• Hubspot
• Microsoft Dynamics
• Microsoft Office 365
• Microsoft Outlook
• Oracle
• Salesforce
• Zendesk
• Panasonic
• Poly
• Yealink
• Will Work With Other Phones Not Yet Certified

Where Sinch is available

Sinch lists the following service areas and regional capabilities: US (Nationwide), Puerto Rico, US Virgin Islands and Canada. Serviceability for network services is always address-specific, and we check each of your locations before recommending a design.

Compliance and program participation

Sinch reports alignment with or participation in the following standards and programs:

• HIPAA
• ISO 27001
• NIST
• SOC 2

Strengths we consider when recommending Sinch

• Gartner Recognized for Conversational AI

How to get Sinch pricing through Connectivity Counsel

1. Tell us what you need. Share your locations, current services and goals by phone or through the quote form.
2. We qualify and quote. We confirm availability with Sinch and request pricing, along with quotes from comparable providers so you can judge value.
3. You compare and decide. We explain the differences in plain language, including contract terms and service level agreements.
4. We manage the order. We coordinate paperwork, installation and escalations, and remain your contact after the service is live.

Related services

Learn more about the solution areas where Sinch is an option:

• Unified Communications as a Service (UCaaS)
• Hosted PBX and Business VoIP
• SIP Trunking
• Microsoft Teams Voice
• Video Conferencing and Collaboration
• Cloud Fax
• Business Messaging and CPaaS
• Contact Center as a Service (CCaaS)
• Conversational AI and Virtual Agents

Alternatives to Sinch

Every provider has strengths and gaps. Depending on your requirements, we may also bring you options from CBTS, Dialpad, eGain, Five9, Front, Fusion Connect, Genesys and GigTel. Browse the full provider directory.

Connectivity Counsel is an independent advisor. Sinch and its product names are trademarks of their respective owner, used here only to identify the provider.