Talkdesk

Connectivity Counsel represents Talkdesk as part of a portfolio of more than 230 providers. Talkdesk focuses on Contact Center & CX, and our advisors help you decide whether it is the right fit, then handle quoting, contracts and implementation support without charging you a fee.

What Talkdesk is best known for

Among the providers we work with, Talkdesk is most often shortlisted for the following:

• Contact Center, CCaaS

Talkdesk products, services and capabilities

The lists below summarize the solutions, features and supported platforms available from Talkdesk, grouped by category. Availability can depend on location and contract, so we confirm the details for your specific sites during quoting.

Cloud Computing

• Software as a Service, SaaS

Contact Center & CX

• Contact Center, CCaaS
• Talkdesk
• Ability To Build/Change Call Flows
• Agent Client Type
• Agent Scripts Or Scripting
• Agent State or Presence
• Architecture, Microservices
• Artificial Intelligence (AI) Overlay
• Automatic Call Backs
• Automatic Call Distribution, ACD
• Call Recording
• Call Recording Storage
• Campaigns
• Chat Bot
• Custom Reports
• Customer Surveys
• Custom Dashboards
• Disposition Codes
• Email Queueing
• Integration, CRM/ERP
• Integration, SSO
• Interactive Voice Response, IVR
• Live Web Chat
• Monitor, Whisper, Barge
• Email
• SMS/Text
• Web Chat/Chat Bot
• Online Admin Portal
• Outbound Dialer, Power
• Outbound Dialer, Progressive
• Performance Management for Employees
• Position In Queue Announcement
• Real-Time Dashboards
• Reporting & Analytics
• Routing, Skills Based
• SMS
• SMS Queuing
• Social Media Queueing
• Virtual Agents
• Wallboards
• Workforce Management, WFM
• Wrap-Up Time
• Conversational AI Chat Bots
• Interactive Virtual Agents, IVA
• Generative AI Call Summary
• Real-Time Agent Coaching
• Sentiment Analysis, Call Recording
• Sentiment Analysis, Real-Time
• Speech Analytics, Voice
• Hubspot
• Microsoft Dynamics
• Oracle
• Salesforce
• Sugar
• Zendesk
• Open API for Development

Where Talkdesk is available

Talkdesk lists the following service areas and regional capabilities: US (Nationwide), Puerto Rico, Australia, Brazil, Canada, China and Mexico. Serviceability for network services is always address-specific, and we check each of your locations before recommending a design.

Compliance and program participation

Talkdesk reports alignment with or participation in the following standards and programs:

• HIPAA
• ISO 27001
• NIST
• PCI
• SOC 1
• SOC 2

Who Talkdesk typically serves

Talkdesk most commonly serves midmarket businesses. Industries where it is frequently selected include finance, healthcare, hospitality, insurance and retail.

Strengths we consider when recommending Talkdesk

• Gartner Recognized for CCaaS

How to get Talkdesk pricing through Connectivity Counsel

1. Tell us what you need. Share your locations, current services and goals by phone or through the quote form.
2. We qualify and quote. We confirm availability with Talkdesk and request pricing, along with quotes from comparable providers so you can judge value.
3. You compare and decide. We explain the differences in plain language, including contract terms and service level agreements.
4. We manage the order. We coordinate paperwork, installation and escalations, and remain your contact after the service is live.

Related services

Learn more about the solution areas where Talkdesk is an option:

• Business Messaging and CPaaS
• Contact Center as a Service (CCaaS)
• Conversational AI and Virtual Agents
• Workforce Optimization

Alternatives to Talkdesk

Every provider has strengths and gaps. Depending on your requirements, we may also bring you options from PolyAI, RingCentral, S-NET (now COEO Solutions), Sanas, Sangoma, Servion, Sestek and Sinch. Browse the full provider directory.

Connectivity Counsel is an independent advisor. Talkdesk and its product names are trademarks of their respective owner, used here only to identify the provider.