Connectivity Counsel represents Nextiva as part of a portfolio of more than 230 providers. Nextiva focuses on Contact Center & CX, CX & AI and UC & Collaboration, and our advisors help you decide whether it is the right fit, then handle quoting, contracts and implementation support without charging you a fee.
What Nextiva is best known for
Among the providers we work with, Nextiva is most often shortlisted for the following:
- Contact Center, CCaaS
- Conversational AI Chat Bots
- Unified Communications, UCaaS
- Mobile App
- Reputation Management
Nextiva products, services and capabilities
The lists below summarize the solutions, features and supported platforms available from Nextiva, grouped by category. Availability can depend on location and contract, so we confirm the details for your specific sites during quoting.
Contact Center & CX
- Contact Center, CCaaS
- International Contact Center
- Contact Center + BYOC
- Bill Customers Based on Licenses
- Bill Customers Based on Usage/Minutes
- Professional Installation Available
- Provide Automated Order Updates
- Assign Dedicated Project Manager by Request or by Deal Size
- Phones/Equipment for Free
- Phones/Equipment for Rent
- Phones/Equipment for Purchase
- Bring Your Own Device, BYOD
- Proprietary
- Ability To Build/Change Call Flows
- Agent Client Type
- Agent Scripts Or Scripting
- Agent State or Presence
- Artificial Intelligence (AI) Overlay
- Automatic Call Backs
- Browser-based Application
- Browser-based Softphone
- Call Queueing
- Call Recording
- Call Recording Redaction for Compliance
- Call Recording Storage
- Call Transcription
- Callback Queueing
- Campaigns
- Chat Bot
- Chat Bot Queuing
- Chat Bot Transcription
- Customer Surveys
- Dashboard Alerts for Supervisors
- Disposition Codes
- Email Queueing
- Gamification for Employees
- Integration, CRM/ERP
- Integration, SSO
- Live Web Chat
- Live Web Chat Queueing
- Live Web Chat Transcription
- Monitor, Whisper, Barge
- Multi-lingual Application
- Multi-lingual Chat Bots
- Multi-lingual IVR
- Online Admin Portal
- Outbound Dialer, Predictive
- Outbound Dialer, Progressive
- Position In Queue Announcement
- Reputation Management
- Screen Capture
- Short Duration Dialer Traffic
- SMS
- SMS Queuing
- SMS Transcription
- Social Media Queueing
- Stir/Shaken
- UCaaS Direct Integration
- UCaaS Overlay
- Virtual Agents
- Voice Authentication
- Voicemail
- Workforce Management, WFM
- Wrap-Up Time
- Automatic Call Distribution, ACD
- Interactive Voice Response, IVR
- Routing, via API
- Routing, Basic
- Routing, Predictive
- Routing, Skills Based
- SMS/Text
- Web Chat/Chat Bot
- AI Receptionist
- Conversational AI Chat Bots
- Interactive Virtual Agents, IVA
- Generative AI Call Summary
- Real-Time Agent Coaching
- Sentiment Analysis, Call Recording
- Speech Analytics, Voice
- Custom Dashboards
- Custom Reports
- Real-Time Dashboards
- Reporting & Analytics
- Wallboards
- Cx Software as a Service, SaaS
- Service Desk Ticketing System
- Nextiva
- eClinicalWorks
- Epic
- Hubspot
- Microsoft Dynamics
- Microsoft Office 365
- Microsoft Outlook
- Microsoft Teams
- Salesforce
- ServiceNow
- Zendesk
- Open API for Development
- Cisco
- Panasonic
- Poly
- VTech
- Yealink
- Will Work With Other Phones Not Yet Certified
Managed Services
- Intrado
Network & Voice
- Google Cloud Interconnect
- SIP Trunks
- SIP + BYOB
- US Toll Free Numbers
UC & Collaboration
- Unified Communications, UCaaS
- UC Solutions + BYOB
- Professional Installation Available
- Phones/Equipment for Free
- Phones/Equipment for Rent
- Phones/Equipment for Purchase
- Bring Your Own Device, BYOD
- Broadsoft
- Proprietary
- Audio Conferencing
- Call Flip
- Call Forwarding
- Call Queueing
- Chat Client, Instant Messaging
- E911 Direct Location Routing
- Electronic Fax, eFax
- Electronic Fax, eFax (standalone)
- File Sharing
- Free DIDs Per Line
- Key System Emulation
- MMS
- Mobile App
- Omnichannel via Email
- Omnichannel via Facebook
- Omnichannel via Instagram
- Omnichannel via SMS/Text
- Omnichannel via Web Chat
- Omnichannel via Whatsapp
- Online Admin Portal
- Presence
- SMS
- Video Conferencing
- Web Chat
- Microsoft Call2Teams Enabled
- Microsoft Teams Direct Routing
- Chat
- Password to Enter
- Recording to Cloud
- Screensharing
- Waiting Room to Enter
- Bullhorn
- ConnectWise
- Google G-Suite
- Hubspot
- Microsoft Dynamics
- Microsoft Office 365
- Microsoft Outlook
- Microsoft Teams
- NetSuite
- Pipedrive
- Redtail
- Salesforce
- Sugar
- Zendesk
- Zoho
- Cisco
- Panasonic
- Poly
- VTech
- Yealink
- Will Work With Other Phones Not Yet Certified
Where Nextiva is available
Nextiva lists the following service areas and regional capabilities: US (Nationwide), Puerto Rico, US Virgin Islands, International, Canada, CAN Currency Billing and Canadian Data Residency. Serviceability for network services is always address-specific, and we check each of your locations before recommending a design.
Compliance and program participation
Nextiva reports alignment with or participation in the following standards and programs:
Who Nextiva typically serves
Nextiva most commonly serves small businesses and midmarket businesses. Industries where it is frequently selected include education, healthcare, nonprofit, restaurant and retail.
How to get Nextiva pricing through Connectivity Counsel
- Tell us what you need. Share your locations, current services and goals by phone or through the quote form.
- We qualify and quote. We confirm availability with Nextiva and request pricing, along with quotes from comparable providers so you can judge value.
- You compare and decide. We explain the differences in plain language, including contract terms and service level agreements.
- We manage the order. We coordinate paperwork, installation and escalations, and remain your contact after the service is live.
Related services
Learn more about the solution areas where Nextiva is an option:
- Unified Communications as a Service (UCaaS)
- Hosted PBX and Business VoIP
- SIP Trunking
- Microsoft Teams Voice
- Video Conferencing and Collaboration
- Cloud Fax
- Business Messaging and CPaaS
- Contact Center as a Service (CCaaS)
- Conversational AI and Virtual Agents
- Workforce Optimization
- Managed IT Services
Alternatives to Nextiva
Every provider has strengths and gaps. Depending on your requirements, we may also bring you options from Servion, Sestek, Sinch, Talkdesk, Telnyx, TNS, TPx and UJET. Browse the full provider directory.
Connectivity Counsel is an independent advisor. Nextiva and its product names are trademarks of their respective owner, used here only to identify the provider.
Frequently asked questions
What does Nextiva offer?
Nextiva offers solutions in Contact Center & CX, CX & AI and UC & Collaboration, and is best known for contact center, ccaas, conversational ai chat bots, unified communications, ucaas, mobile app and reputation management.
Can Connectivity Counsel get me a quote from Nextiva?
Yes. Call (702) 603-4355 or submit the quote form with your service addresses and requirements. We request pricing from Nextiva and from comparable providers so you can compare.
Where is Nextiva available?
Nextiva lists these service areas: US (Nationwide), Puerto Rico, US Virgin Islands, International, Canada, CAN Currency Billing and Canadian Data Residency. Availability for network services depends on the exact address, which we verify for you.
Will I pay more for Nextiva if I order through an advisor?
No. You contract with and pay Nextiva directly at the provider's own pricing. Connectivity Counsel is compensated by the provider, so there is no advisory fee added to your bill.
Is Connectivity Counsel owned by or affiliated with Nextiva?
No. Connectivity Counsel is an independent advisory firm that works with more than 230 providers and recommends the one that fits your needs.