Considering Observe.AI for your business? Observe.AI offers solutions across Contact Center & CX and CX & AI. Connectivity Counsel gives you an independent view of where Observe.AI fits, obtains pricing on your behalf and manages the order from quote to installation, at no cost to you.
Observe.AI products, services and capabilities
The lists below summarize the solutions, features and supported platforms available from Observe.AI, grouped by category. Availability can depend on location and contract, so we confirm the details for your specific sites during quoting.
Contact Center & CX
- Contact Center, CCaaS
- Bill Customers Based on Licenses
- Bill Customers Based on Usage/Minutes
- Assign Dedicated Project Manager for All Sales
- Assign Dedicated Project Manager by Request or by Deal Size
- Agent Scripts Or Scripting
- Artificial Intelligence (AI) Overlay
- Browser-based Application
- Call Recording Redaction for Compliance
- Call Recording Storage
- Call Transcription
- Chat Bot Transcription
- Custom Reports
- Customer Surveys
- Custom Dashboards
- Dashboard Alerts for Supervisors
- Integration, CRM/ERP
- Integration, SSO
- Multi-lingual Application
- Online Admin Portal
- Performance Management for Employees
- Real-Time Dashboards
- Reporting & Analytics
- Screen Capture
- SMS Transcription
- UCaaS Direct Integration
- UCaaS Overlay
- Virtual Agents
- Wrap-Up Time
- Customer Relationship Management Platform, CRM
- Generative AI Call Summary
- Real-Time Agent Coaching
- Sentiment Analysis, Call Recording
- Sentiment Analysis, Real-Time
- Speech Analytics, Voice
- 8×8
- Cisco
- Microsoft Teams
- RingCentral
- Vonage
- Zoom
- ConnectWise
- Google Cloud
- Hubspot
- Kustomer
- Microsoft Dynamics
- Oracle
- RPM
- Salesforce
- ServiceNow
- Slack
- Sugar
- Zendesk
- Open API for Development
Where Observe.AI is available
Observe.AI lists the following service areas and regional capabilities: US (Nationwide). Serviceability for network services is always address-specific, and we check each of your locations before recommending a design.
Compliance and program participation
Observe.AI reports alignment with or participation in the following standards and programs:
Who Observe.AI typically serves
Observe.AI most commonly serves midmarket businesses and enterprise businesses. Industries where it is frequently selected include finance, healthcare, insurance and retail.
Strengths we consider when recommending Observe.AI
- Experienced Sales Engineers
- Project Manager Assigned for All Sales
- Strong with Compliance
- U.S. Based Customer Support
How to get Observe.AI pricing through Connectivity Counsel
- Tell us what you need. Share your locations, current services and goals by phone or through the quote form.
- We qualify and quote. We confirm availability with Observe.AI and request pricing, along with quotes from comparable providers so you can judge value.
- You compare and decide. We explain the differences in plain language, including contract terms and service level agreements.
- We manage the order. We coordinate paperwork, installation and escalations, and remain your contact after the service is live.
Related services
Learn more about the solution areas where Observe.AI is an option:
- Unified Communications as a Service (UCaaS)
- Hosted PBX and Business VoIP
- Business Messaging and CPaaS
- Contact Center as a Service (CCaaS)
- Conversational AI and Virtual Agents
- Workforce Optimization
Alternatives to Observe.AI
Every provider has strengths and gaps. Depending on your requirements, we may also bring you options from Talkdesk, Telnyx, TNS, TPx, UJET, Ultatel, Uplift Global and Verint. Browse the full provider directory.
Connectivity Counsel is an independent advisor. Observe.AI and its product names are trademarks of their respective owner, used here only to identify the provider.
Frequently asked questions
What does Observe.AI offer?
Observe.AI offers solutions in Contact Center & CX and CX & AI.
Can Connectivity Counsel get me a quote from Observe.AI?
Yes. Call (702) 603-4355 or submit the quote form with your service addresses and requirements. We request pricing from Observe.AI and from comparable providers so you can compare.
Where is Observe.AI available?
Observe.AI lists these service areas: US (Nationwide). Availability for network services depends on the exact address, which we verify for you.
Will I pay more for Observe.AI if I order through an advisor?
No. You contract with and pay Observe.AI directly at the provider's own pricing. Connectivity Counsel is compensated by the provider, so there is no advisory fee added to your bill.
Is Connectivity Counsel owned by or affiliated with Observe.AI?
No. Connectivity Counsel is an independent advisory firm that works with more than 230 providers and recommends the one that fits your needs.