Considering Intermedia for your business? Intermedia offers solutions across Contact Center & CX, Network & Voice and UC & Collaboration. Connectivity Counsel gives you an independent view of where Intermedia fits, obtains pricing on your behalf and manages the order from quote to installation, at no cost to you.
Intermedia products, services and capabilities
The lists below summarize the solutions, features and supported platforms available from Intermedia, grouped by category. Availability can depend on location and contract, so we confirm the details for your specific sites during quoting.
Cloud Computing
- Microsoft 365 Licenses
- Microsoft Business Apps
- Microsoft Business Essentials
- Microsoft Business Premium
- Office 365 E1
- Office 365 E3
- Office 365 ProPlus
Contact Center & CX
- Contact Center, CCaaS
- International Contact Center
- International DIDs
- International Number Porting
- International Origination
- International Termination
- Contact Center + BYOC
- Bill Customers Based on Licenses
- Professional Installation Available
- Provide Automated Order Updates
- Assign Dedicated Project Manager for All Sales
- Assign Dedicated Project Manager by Request or by Deal Size
- Phones/Equipment for Free
- Phones/Equipment for Purchase
- Bring Your Own Device, BYOD
- CX Platform
- Intermedia
- Telax
- Proprietary
- CX Features
- Ability To Build/Change Call Flows
- Agent Client Type
- Agent Scripts Or Scripting
- Agent State or Presence
- Architecture, Server Clusters
- Artificial Intelligence (AI) Overlay
- Automatic Call Backs
- Browser-based Application
- Browser-based Softphone
- Call Queueing
- Call Recording
- Call Recording Redaction for Compliance
- Call Recording Storage
- Call Transcription
- Callback Queueing
- Campaigns
- Chat Bot
- Chat Bot Queuing
- Chat Bot Transcription
- Customer Surveys
- Dashboard Alerts for Supervisors
- Disposition Codes
- Email Queueing
- Integration, CRM/ERP
- Integration, SSO
- Live Web Chat
- Live Web Chat Queueing
- Live Web Chat Transcription
- Mobile App
- Monitor, Whisper, Barge
- Multi-lingual Application
- Multi-lingual Chat Bots
- Multi-lingual IVR
- Online Admin Portal
- Outbound Dialer, Power
- Performance Management for Employees
- Position In Queue Announcement
- Screen Capture
- SMS
- SMS Queuing
- SMS Transcription
- Stir/Shaken
- UCaaS Direct Integration
- UCaaS Overlay
- Virtual Agents
- Voicemail
- Wrap-Up Time
- Automatic Call Distribution, ACD
- Interactive Voice Response, IVR
- Routing, via API
- Routing, Basic
- Routing, Predictive
- Routing, Skills Based
- SMS/Text
- Web Chat/Chat Bot
- Conversational AI Chat Bots
- Interactive Virtual Agents, IVA
- Generative AI Call Summary
- Real-Time Agent Coaching
- Sentiment Analysis, Call Recording
- Speech Analytics, Voice
- Custom Reports
- Real-Time Dashboards
- Reporting & Analytics
- Wallboards
- Business Process Outsourcing, BPO
- Onshore Outsourced Call Agents
- Nearshore Outsourced Call Agents
- Offshore Outsourced Call Agents
- CX App Integrations
- Salesforce
- Slack
- Zendesk
- Open API for Development
- Phones/Handsets
- Poly
- Yealink
- Will Work With Other Phones Not Yet Certified
Cybersecurity
- DDoS Mitigation
- Email Security
- Anti-Virus
Managed Services
- Microsoft Office 365 Management
Network & Voice
- Free Installation on All Sales
- SIP Trunks
- SIP + BYOB
- E911 SIP Direct Location Routing
- US Toll Free Numbers
UC & Collaboration
- Unified Communications, UCaaS
- International UCaaS
- International DIDs
- International Number Porting
- International Origination
- International Termination
- International Toll Free
- UC Solutions + BYOB
- Professional Installation Available
- Phones/Equipment for Free
- Phones/Equipment for Purchase
- Bring Your Own Device, BYOD
- UC Platform
- Proprietary
- UC Features
- Audio Conferencing
- Call Flip
- Call Forwarding
- Call Path Sharing
- Call Queueing
- Chat Client, Instant Messaging
- E911 Direct Location Routing
- Electronic Fax, eFax
- File Sharing
- Free DIDs Per Line
- Key System Emulation
- MMS
- Mobile App
- Omnichannel via Email
- Omnichannel via SMS/Text
- Online Admin Portal
- Presence
- SMS
- Video Conferencing
- Microsoft Call2Teams Enabled
- Audio Transcription
- Chat
- Password to Enter
- Polls
- Recording to Cloud
- Screensharing
- Virtual Events
- Waiting Room to Enter
- Webinar Registration Page
- Whiteboards, Annotate
- UC App Integrations
- ConnectWise
- Dentrix
- Google Cloud
- Google G-Suite
- Hubspot
- Microsoft Dynamics
- Microsoft Office 365
- Microsoft Outlook
- Microsoft Teams
- NetSuite
- Oracle
- Pipedrive
- Property Management Systems
- Redtail
- Salesforce
- Slack
- Sugar
- Zendesk
- Zoho
- Open API (for 3rd party development)
- UC Compatible Phones/Handsets
- Cisco
- Poly
- Yealink
- Will Work With Other Phones Not Yet Certified
Where Intermedia is available
Intermedia lists the following service areas and regional capabilities: US (Nationwide), Puerto Rico and Canada. Serviceability for network services is always address-specific, and we check each of your locations before recommending a design.
Compliance and program participation
Intermedia reports alignment with or participation in the following standards and programs:
How to get Intermedia pricing through Connectivity Counsel
- Tell us what you need. Share your locations, current services and goals by phone or through the quote form.
- We qualify and quote. We confirm availability with Intermedia and request pricing, along with quotes from comparable providers so you can judge value.
- You compare and decide. We explain the differences in plain language, including contract terms and service level agreements.
- We manage the order. We coordinate paperwork, installation and escalations, and remain your contact after the service is live.
Related services
Learn more about the solution areas where Intermedia is an option:
- Unified Communications as a Service (UCaaS)
- Hosted PBX and Business VoIP
- SIP Trunking
- Microsoft Teams Voice
- Video Conferencing and Collaboration
- Cloud Fax
- Business Messaging and CPaaS
- Contact Center as a Service (CCaaS)
- Conversational AI and Virtual Agents
- Workforce Optimization
- DDoS Mitigation
- Email Security
- Microsoft 365 and Productivity Licensing
Alternatives to Intermedia
Every provider has strengths and gaps. Depending on your requirements, we may also bring you options from TPx, UJET, Ultatel, Uplift Global, Verint, Voice Prompts AI, Vonage and Weave. Browse the full provider directory.
Connectivity Counsel is an independent advisor. Intermedia and its product names are trademarks of their respective owner, used here only to identify the provider.
Frequently asked questions
What does Intermedia offer?
Intermedia offers solutions in Contact Center & CX, Network & Voice and UC & Collaboration.
Can Connectivity Counsel get me a quote from Intermedia?
Yes. Call (702) 603-4355 or submit the quote form with your service addresses and requirements. We request pricing from Intermedia and from comparable providers so you can compare.
Where is Intermedia available?
Intermedia lists these service areas: US (Nationwide), Puerto Rico and Canada. Availability for network services depends on the exact address, which we verify for you.
Will I pay more for Intermedia if I order through an advisor?
No. You contract with and pay Intermedia directly at the provider's own pricing. Connectivity Counsel is compensated by the provider, so there is no advisory fee added to your bill.
Is Connectivity Counsel owned by or affiliated with Intermedia?
No. Connectivity Counsel is an independent advisory firm that works with more than 230 providers and recommends the one that fits your needs.