FirstComm Business Services, Pricing and Quotes

Considering FirstComm for your business? FirstComm offers solutions across Cloud Computing, Network & Voice, SD-WAN and UC & Collaboration. Connectivity Counsel gives you an independent view of where FirstComm fits, obtains pricing on your behalf and manages the order from quote to installation, at no cost to you.

FirstComm products, services and capabilities

The lists below summarize the solutions, features and supported platforms available from FirstComm, grouped by category. Availability can depend on location and contract, so we confirm the details for your specific sites during quoting.

Cloud Computing

Cloud Connect, Direct Connect
Colocation
AWS
Equinix
Google Cloud
IBM Cloud
Microsoft Azure
Oracle

Contact Center & CX

Contact Center, CCaaS
Contact Center + Bandwidth
Bill Customers Based on Licenses
Professional Installation Available
Assign Dedicated Project Manager for All Sales
Phones/Equipment for Rent
Phones/Equipment for Purchase
Bring Your Own Device, BYOD
Intermedia
Metaswitch
CX Features
Artificial Intelligence (AI) Overlay
Browser-based Application
Browser-based Softphone
Call Queueing
Call Recording
Call Recording Storage
Call Transcription
Dashboard Alerts for Supervisors
Integration, CRM/ERP
Integration, SSO
Mobile App
Monitor, Whisper, Barge
Online Admin Portal
Performance Management for Employees
Position In Queue Announcement
SMS
UCaaS Direct Integration
UCaaS Overlay
Video Queueing
Virtual Agents
Voicemail
Workforce Management, WFM
Interactive Voice Response, IVR
Routing, via API
Routing, Basic
Email
Inbound Voice
Messaging API
Video
SMS/Text
Agentic Conversational AI
AI Receptionist
Conversational AI Chat Bots
Interactive Virtual Agents, IVA
Generative AI Call Summary
Agent Assist
Sentiment Analysis, Call Recording
Sentiment Analysis, Real-Time
CX App Integrations
Dentrix
Google Workspace
Hubspot
Microsoft Dynamics
Microsoft Office 365
Microsoft Outlook
Microsoft Teams
Oracle
Pipedrive
RPM
Salesforce
Zendesk
Zoho
Phones/Handsets
Poly
Yealink

Cybersecurity

Cloud Firewall, Co-Managed
VPN
Anti-Virus
Fortinet

Managed Services

Co-Managed IT Services
Fully Managed IT Services
Network Monitoring
IT Support, Helpdesk
IT Support, On-Site
NOC Service
Helpdesk – 24x7x365
North America Based
SLA Commitments

Mobility, IoT and AI

Wireless Data Only
AT&T Wireless
Verizon Wireless
Standard SIM
Smart SIM
Primary Wireless Connection
Backup/Failover Wireless Connection
Metered Plans
Unlimited Plans
Speeds Not Throttled Based on Monthly Usage

SD-WAN

SD-WAN
SD-WAN + Bandwidth
SD-WAN + BYOB
Co-Managed SD-WAN
Fully Managed SD-WAN
Professional Installation Available
Assign Dedicated Project Manager for All Sales
Assign Dedicated Project Manager by Request or by Deal Size
SD-WAN Equipment for Rent
SD-WAN Platform
Fortinet
VeloCloud
SD-WAN Features
Application Optimization, Application Proxies
Application Optimization, SSL
Application Optimization, TCP
Application Optimization, UDP
Application Optimization, WAN
Hardware Redundancy, Active-Active
Hardware Redundancy, Active-Passive
Hardware Redundancy, Cold Passive/Standby
Link Aggregation
Links Redundancy, Active-Active
Links Redundancy, Active-Passive
Load Balancing, Inbound
Load Balancing, Internet
Load Balancing, Outbound
Online Admin Portal
Proactive Monitoring & Ticketing
Read & Write Access
Read Only Access
Routing, Application-Aware
Routing, Border Gateway Protocol, BGP
Routing, Open Shortest Path First, OSPF
Routing, Packet Steering
Routing, Policy-Based
Routing, Premise-Based
Routing, Traffic Shaping
Traffic Optimization, Best Path Selection
Traffic Optimization, Forward Error Correction
Traffic Optimization, Packet Duplication
Virtual IP
Amazon Web Services, AWS
Google Cloud, GCP
Microsoft Azure

UC & Collaboration

Unified Communications, UCaaS
UC Solutions + Bandwidth
UC Solutions + BYOB
Professional Installation Available
Phones/Equipment for Rent
Phones/Equipment for Lease-to-Own
Phones/Equipment for Purchase
Bring Your Own Device, BYOD
UC Platform
Metaswitch
UC Features
Audio Conferencing
Audio Conferencing (standalone)
Call Flip
Call Forwarding
Call Path Sharing
Call Queueing
Chat Client, Instant Messaging
E911 Direct Location Routing
Electronic Fax, eFax
Electronic Fax, eFax (standalone)
File Sharing
Free DIDs Per Line
MMS
MMS (standalone)
Mobile App
Omnichannel via Email
Omnichannel via Facebook
Omnichannel via Instagram
Omnichannel via SMS/Text
Omnichannel via Web Chat
Omnichannel via Whatsapp
Online Admin Portal
Presence
SMS
SMS (standalone)
Vanity Toll Free
Video Conferencing
Video Conferencing (standalone)
Microsoft Call2Teams Enabled
Microsoft Teams Direct Routing
Offer native Microsoft Teams voice deployments
Microsoft Teams
ZOOM
Other
Audio Transcription
Breakout Rooms
Chat
Password to Enter
Polls
Recording to Device
Screensharing
Waiting Room to Enter
UC App Integrations
Bullhorn
ConnectWise
Dentrix
Google Cloud
Google G-Suite
Hubspot
Microsoft Dynamics
Microsoft Office 365
Microsoft Outlook
NetSuite
Oracle
Pipedrive
Property Management Systems
Redtail
RPM
Salesforce
Slack
Sugar
Zendesk
Zoho
UC Compatible Phones/Handsets
Poly
Yealink

Where FirstComm is available

FirstComm lists the following service areas and regional capabilities: US (Nationwide) and Canada. Serviceability for network services is always address-specific, and we check each of your locations before recommending a design.

Compliance and program participation

FirstComm reports alignment with or participation in the following standards and programs:

HIPAA
ISO 27001
PCI
SOC 2
E-Rate
Hospitality

Who FirstComm typically serves

FirstComm most commonly serves small businesses and midmarket businesses.

Strengths we consider when recommending FirstComm

Competitive Pricing
Project Manager Assigned for All Sales
U.S. Based Customer Support

How to get FirstComm pricing through Connectivity Counsel

Tell us what you need. Share your locations, current services and goals by phone or through the quote form.
We qualify and quote. We confirm availability with FirstComm and request pricing, along with quotes from comparable providers so you can judge value.
You compare and decide. We explain the differences in plain language, including contract terms and service level agreements.
We manage the order. We coordinate paperwork, installation and escalations, and remain your contact after the service is live.

Related services

Learn more about the solution areas where FirstComm is an option:

Alternatives to FirstComm

Every provider has strengths and gaps. Depending on your requirements, we may also bring you options from LightEdge, Logically, Logix Fiber Networks, Lumen, Managed Solution, Megaport, NTT Cloud and NTT Data Centers. Browse the full provider directory.

Connectivity Counsel is an independent advisor. FirstComm and its product names are trademarks of their respective owner, used here only to identify the provider.

Frequently asked questions

What does FirstComm offer?

FirstComm offers solutions in Cloud Computing, Network & Voice, SD-WAN and UC & Collaboration.

Can Connectivity Counsel get me a quote from FirstComm?

Yes. Call (702) 603-4355 or submit the quote form with your service addresses and requirements. We request pricing from FirstComm and from comparable providers so you can compare.

Where is FirstComm available?

FirstComm lists these service areas: US (Nationwide) and Canada. Availability for network services depends on the exact address, which we verify for you.

Will I pay more for FirstComm if I order through an advisor?

No. You contract with and pay FirstComm directly at the provider's own pricing. Connectivity Counsel is compensated by the provider, so there is no advisory fee added to your bill.

Is Connectivity Counsel owned by or affiliated with FirstComm?

No. Connectivity Counsel is an independent advisory firm that works with more than 230 providers and recommends the one that fits your needs.