Carriers and agencies handle large claim volumes, remote adjusters and seasonal call spikes while safeguarding policyholder data.
Connectivity Counsel advises insurance organizations on connectivity, communications, cloud and security. We compare more than 230 providers on your behalf and help you select and implement the right mix, at no cost to you.
What matters most in insurance
- Elastic contact center capacity
- Secure remote access for field staff
- Document and e-fax workflows
- Data protection and retention
Recommended solutions for insurance
Contact Center as a Service (CCaaS)
Contact center as a service is a cloud platform for handling customer calls, chats, emails and texts, with skills-based routing, reporting and work-from-anywhere agents.
Unified Communications as a Service (UCaaS)
Unified communications as a service combines business calling, video meetings, team messaging and mobile apps in one cloud platform billed per user.
Zero Trust Network Access
Zero trust network access replaces broad VPN access with identity-based, per-application access that is verified continuously.
Cloud Fax
Cloud fax replaces fax machines and fax servers with secure, auditable sending and receiving through email, web portals and application integrations.
Backup as a Service (BaaS)
Backup as a service protects servers, endpoints and software-as-a-service data with automated, monitored, off-site backups.
Dedicated Internet Access
Dedicated internet access (DIA) is a private, symmetrical fiber connection with guaranteed bandwidth and a service level agreement, so the speed you buy is the speed you get at all hours.
Compliance and regulatory considerations
Technology decisions in this sector are commonly shaped by GLBA, HIPAA where health data is involved, and state insurance data security laws. We help you shortlist providers whose attestations, contract terms and service designs support those obligations, and we coordinate the documentation your auditors, insurers or customers request. Your own legal and compliance advisors remain the authority on what applies to your organization.
Providers with experience in this sector
18 providers in our portfolio identify insurance as a core market. A sample:
- Broadvoice
- Dialpad
- eGain
- Gryphon.ai
- Hiya
- LevelBlue
- Liminal
- Mindsight
- NICE
- NTT Cloud
- NTT Data Centers
- Observe.AI
- Sanas
- Sestek
- Talkdesk
- TNS
- Verint
- Voice Prompts AI
How an engagement works
- Discovery. We review your locations, contracts, invoices and pain points.
- Design and sourcing. We match requirements to providers and collect comparable quotes.
- Selection. You receive a clear comparison of cost, capability, contract terms and risk.
- Implementation and support. We coordinate installation and stay involved for moves, changes, renewals and escalations.
Frequently asked questions
What technology services do insurance organizations need most?
Priorities typically include elastic contact center capacity, secure remote access for field staff and document and e-fax workflows. Common solutions are contact center as a service (ccaas), unified communications as a service (ucaas) and zero trust network access.
Which compliance requirements affect technology choices in insurance?
Decisions are commonly shaped by GLBA, HIPAA where health data is involved, and state insurance data security laws. Connectivity Counsel helps you shortlist providers whose services and documentation support those requirements.
Can Connectivity Counsel support multiple locations?
Yes. We source and coordinate services across single sites, regional groups and nationwide footprints, and can consolidate many local providers under one managed program.
Does it cost anything to use Connectivity Counsel for insurance technology?
No. Connectivity Counsel does not charge clients for advisory, quoting or ordering support. Providers compensate us when you choose their service, and you pay the provider directly under the provider's own contract and pricing.
Is Connectivity Counsel tied to a single provider?
No. Connectivity Counsel is an independent advisor with a portfolio of more than 230 providers. Recommendations are based on your addresses, requirements, budget and timeline, and we show you competing options side by side.