Verve

Verve is a technology provider with solutions in Network & Voice and UC & Collaboration. Connectivity Counsel is an independent advisor that helps businesses evaluate, price and order Verve services, and compare them with competing options, at no cost to the client.

What Verve is best known for

Among the providers we work with, Verve is most often shortlisted for the following:

• Unified Communications, UCaaS
• Dedicated Fiber
• Network Aggregation, Aggregator

Verve products, services and capabilities

The lists below summarize the solutions, features and supported platforms available from Verve, grouped by category. Availability can depend on location and contract, so we confirm the details for your specific sites during quoting.

Contact Center & CX

• Contact Center, CCaaS
• CX Platform
• NetSapiens
• CX Features
• Ability To Build/Change Call Flows
• Agent Client Type
• Agent State or Presence
• Automatic Call Distribution, ACD
• Call Recording
• Call Recording Storage
• Chat Bot
• Custom Reports
• Custom Dashboards
• Dashboard Alerts for Supervisors
• Email Queueing
• Integration, CRM/ERP
• Live Web Chat
• Monitor, Whisper, Barge
• Online Admin Portal
• Position In Queue Announcement
• Real-Time Dashboards
• Reporting & Analytics
• Routing, Skills Based
• SMS Queuing
• Social Media Queueing
• Wallboards
• Workforce Management, WFM
• Wrap-Up Time

Cybersecurity

• Cloud Firewall, Co-Managed
• Sophos

Mobility, IoT and AI

• Wireless Data Only
• Backup/Failover Wireless Connection

Network & Voice

• Network Aggregation, Aggregator
• Free Installation on All Sales
• Professional Installation Available
• Coax Cable
• Dedicated Fiber
• Fixed Wireless
• Satellite Wireless
• Managed Router
• POTS
• POTS Replacement Lines
• PRI
• SIP Trunks
• SIP + Bandwidth
• SIP + BYOB
• E911 SIP Direct Location Routing
• US Toll Free Numbers

SD-WAN

• SD-WAN
• SD-WAN + Bandwidth
• SD-WAN + BYOB
• SD-WAN Equipment for Free
• VeloCloud
• Links Redundancy, Active-Active
• Links Redundancy, Active-Passive
• Proactive Monitoring & Ticketing
• Read & Write Access
• Read Only Access
• Routing, Cloud-Based
• Routing, Premise-Based

UC & Collaboration

• Unified Communications, UCaaS
• UC Solutions + Bandwidth
• UC Solutions + BYOB
• Professional Installation Available
• Phones/Equipment for Free
• Phones/Equipment for Rent
• Phones/Equipment for Lease-to-Own
• Phones/Equipment for Purchase
• Bring Your Own Device, BYOD
• NetSapiens
• Audio Conferencing
• Audio Conferencing (standalone)
• Call Flip
• Call Forwarding
• Call Path Sharing
• Call Queueing
• Chat Client, Instant Messaging
• E911 Direct Location Routing
• Electronic Fax, eFax
• Electronic Fax, eFax (standalone)
• Electronic Signature, eSign
• File Sharing
• Free DIDs Per Line
• Key System Emulation
• MMS
• MMS (standalone)
• Mobile App
• Omnichannel via Email
• Omnichannel via Facebook
• Omnichannel via Instagram
• Omnichannel via SMS/Text
• Omnichannel via Web Chat
• Omnichannel via Whatsapp
• Online Admin Portal
• Presence
• SMS
• SMS (standalone)
• SMS Short Codes
• Vanity Toll Free
• Video Conferencing
• Video Conferencing (standalone)
• Web Chat
• Microsoft Call2Teams Enabled
• Microsoft Teams Direct Routing
• Microsoft Teams
• Audio Transcription
• Breakout Rooms
• Chat
• Password to Enter
• Polls
• Recording to Cloud
• Recording to Device
• Screensharing
• Virtual Events
• Waiting Room to Enter
• Webinar Livestream, Webcast
• Webinar Registration Page
• Whiteboards, Annotate
• UC App Integrations
• Bullhorn
• ConnectWise
• Dentrix
• Google Cloud
• Google G-Suite
• Hubspot
• Microsoft Dynamics
• Microsoft Office 365
• Microsoft Outlook
• NetSuite
• Oracle
• Pipedrive
• Property Management Systems
• Redtail
• RPM
• Salesforce
• Slack
• Sugar
• Zendesk
• Zoho
• Open API (for 3rd party development)
• Adtran
• Allworx
• Avaya
• Cisco
• Mitel
• Panasonic
• Poly
• ShoreTel
• VTech
• Yealink

Where Verve is available

Verve lists the following service areas and regional capabilities: US (Nationwide). Serviceability for network services is always address-specific, and we check each of your locations before recommending a design.

Compliance and program participation

Verve reports alignment with or participation in the following standards and programs:

• ISO 27001
• NIST
• SOC 1
• SOC 2
• Hospitality

Who Verve typically serves

Verve most commonly serves small businesses and midmarket businesses. Industries where it is frequently selected include automotive, hospitality, restaurant and retail.

Strengths we consider when recommending Verve

• Free Professional Install for All Sales
• Strong with Multi-location

How to get Verve pricing through Connectivity Counsel

1. Tell us what you need. Share your locations, current services and goals by phone or through the quote form.
2. We qualify and quote. We confirm availability with Verve and request pricing, along with quotes from comparable providers so you can judge value.
3. You compare and decide. We explain the differences in plain language, including contract terms and service level agreements.
4. We manage the order. We coordinate paperwork, installation and escalations, and remain your contact after the service is live.

Related services

Learn more about the solution areas where Verve is an option:

• Dedicated Internet Access
• Business Broadband
• Fixed Wireless Internet
• Satellite Internet
• 5G and LTE Wireless Internet
• Internet Failover and Backup
• SD-WAN
• Network Aggregation
• Unified Communications as a Service (UCaaS)
• Hosted PBX and Business VoIP
• SIP Trunking
• POTS Line Replacement
• Microsoft Teams Voice
• Video Conferencing and Collaboration

Alternatives to Verve

Every provider has strengths and gaps. Depending on your requirements, we may also bring you options from Crown Castle (now Zayo), DIRECTV for Business by DSI, Dobson Fiber, EarthLink, EnTelegent Solutions, EPIC iO, Everstream and EXA Infrastructure. Browse the full provider directory.

Connectivity Counsel is an independent advisor. Verve and its product names are trademarks of their respective owner, used here only to identify the provider.